[Resolved] Micromax — Replacement of Mobile due to non working status in first month after purchase | |||
Dear Sir, Myself Jayant Kirange had purchased Micromax A106 Unite 2 Mobile on:-20/07/2014 from Autotek Tele System Panvel. IMEI No: - [protected]/[protected]. After 1 ½ months I observed that the On/Off Key is giving problem. So I had submitted this mobile in Micromax Service Center in Panvel on 13/09/2014. The Docket no. is W[protected]. When contacted (19/09/2014, 23/09/2014, 01/10/2014) in Micromax Service Centre Panvel the executive are saying that the part to be replaced is not available in stock & will take 15-20 days more. I had also mailed at [protected]@micromaxinfo.com on 23/09/2014 regarding the same. On 25/09/2014 i received a reply to my mail that We will update you with the status shortly kindly cooperate. After that till date no reply form their (MICROMAX) side. At last On 04/10/2014 i had taken my mobile back form Service center (Panvel) with the same condition in which i had submitted to them earIier. as i can’t wait for such long without mobile. Now i am not in a mood to get it Serviced or Repaired. I want my money back. Urgent Involvement in this matter is required. Waiting for your Quick Response. Rgds, Jayant KIrange [protected] Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Micromax Informatics customer support has been notified about the posted complaint. | |||
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+91 12 4481 1000 [Head Office]
Micromax House, 90B, Sector-18, Gurgaon, Haryana, India - 122015
Dear Sir,
I had lodge a complaint yesterday regarding my Micro max Mobile A 106 Unite2 . After lodging the complaint within 10-15 minutes I received a call from your Executive saying that sir your Mobile Handset will be REPLACED provided that you will have to pay a minimum amount of Rs50 as courier charges and you will receive a New Handset of Same Model. So I requested that executive that you drop me a mail saying that (You will have to Pay courier charges first then & then Only Mobile Handset will be changed) which he refused to do so and cut the call.
And now when contacting the same number no one is responding.
Reply me.
Rgds
Jayant Kirange
[protected]