[Resolved]  Micromax — Sale of Defective Mobile

Address:

Panchkula, Haryana

Dear Sir, I had brought Micromax Canvas Model No. A108, IMEI No. [protected] & [protected] from M/s Ajay Enterprises, Sector -11, Panchkula (HARYANA) on dated 17.09.2014 (copy of bill enclosed as Annexure-1). It is informed that the Data Cable/ Charger and Touch Screen of above said mobile is not working properly from Day-1 & giving problem OR you can say it is a defective piece. I brought the same to the notice of your service centre on dated 27.09.2014 i.e. after 10 days of purchase. They informed that touch screen needs to be replaced and it will take approx. 10-15 days to repair. I agreed and left my mobile for repair at service centre. Due to festival season, I requested to standby set but they refused to provide me standby set and they asked me to come after one month i.e. after festivals. Their behavior was not up to the mark. Accordingly, I again visited the service centre on 28.10.2014 and handed over the set for repair (copy of Jobsheet enclosed as Annexure-2). They assured me to repair the same within 10-15 days but inspite of my repeated visits to service centre, the set has not been repaired and handed over. Every time I was assured to come after 7 days on the basis that part required to repair the set is not available with them, but the same is not arrived yet (till date). On my cross questioning, they started behaving rudely, their language was not up to the mark, their head Mr. Arvind (Mob. No. [protected]) has even said that “Jayada Jaldi Hai Toh Uttha Kar Le Jao Apna Moble” & get it repaired from where it can be repaired. I just came back disappointed as I have no other option. I am pained to say that this type of behavior and business relation was not expected from such a reputed firm, as even after a period of 40 days, my mobile is still unrepaired and they rudely told that “Humhe Nahi Pata Ki Kitne Din Aur Lagenge Spare Part Aane Mae”. Sir, this type of repeated insult & visits to service centre has broke me mentally & physically. Now, I request you to refund my money as I do not want to go with your company who is selling sub-standard quality products; not having spare parts of newly launched products and whose representative does not know how to deal with customers. I, once again, requested you to keep your mobile set and refund my money. I shall be very thankful to you. Assem Goyal