[Resolved]  Micromax — service center not repairing phone from two months

on 10th April 2014. Only after 2 months i.e on 24th June 2014 its volume key stopped working. I went to the Service Center "M/S Rapid Communication (Vikas-puri) WZ-1 Ganesh-nagar opp. pillar no. 535, New Delhi. They said to deposit the hand set and collect next day i.e on 25th June 2014. When i went next day the person said its not possible to repair here as your phone is on getting "starting on" and we have to send to the company. I was shocked to listen this as i was not facing this problem a day before. I was only facing problem of volume key. Wen i told the person that only volume key problem is there from where this off on thing came up, he said i don't know during repairing your phone was not booting up. i had no option an submitted the phone again. The service center people gave me a job sheet and said me you will receive your phone in 30-35 days maximum as we have to send the mobile to the company for repair. would you believe its 10th August and still i have not received my hand set. every time i go there they say it has not come back from the company 15 days more. Every time they say same thing. Can you imagine i have just used my handset for 2 months and its gone. i am really fed up and haressed by you micro max people the way you treating your customer. i am giving you all my bill details and model details and also job sheet details. please return my phone in its normal working conditions because its enough now, and if not returned soon i shall go to court and sue case against you people who are making fool o[censored]s.

Date of purchase :[protected] Model name - Micromax Canvas Doodle 2 (A240) Model Number - [protected] Job Sheet number (given by service center) -N[protected] Request number (given by service center) -R1406FDLI10492262 Reference number (once given by call center they said withing 15 days maximum your phone will come back and its been more than 15 days and it has not come back) - [protected] (given on[protected] the customer care number [protected] never even gets connected no matter what time or what day. Always reply comes due to conjution in network your call cannot be connected. I am really very serious. I have sources and now i am going to take action against these micromax people and make them pay compensation as well for making me hares and mental torture. its my biggest mistake of my life to invest amount on micromax i swear and soon if these people don't tell me when they are given back my phone totally in perfect working condition consequences and not gonna be good i swear. i am not regretting using this language with you right now as you can imagine so much frustrated i am right now by the services.

Micromax service centres are the most bizarre centres. Hate them all.

Hi,

We have forwarded your concern to the team. Someone will connect with you soon regarding the same.

Regards,
Team Micromax

Hi,

We would like to inform you that your handset is under repaired and will be ready in next 7 working days.

Regards,
Team Micromax