[Resolved]  Micromax — Smartphone not repaired & received from Service Center

Dec 09, 2014

Updated by ravindra_sg I had ordered a Micromax Canvas Night A350 smartphone via Amazon.in on[protected] as a Diwali gift to my younger brother, which was delivered by[protected]. When i checked it properly i found that the smartphone touch was not working at a particular place. The same problem was conveyed to the Micromax Authorized Service Center, Pali (Rajasthan) - M/s Shri Infosys on[protected]. After 12 days the service center representative told us that the phone motherboard is also having some issues along with the touch screen problem and asked to send to Delhi Service Center for repair as the parts were not available at the local service center at that time. But today (9-Dec-14) when I went to Pali Service Center they told me that the parts for this model is also not available at Delhi Service Center. Since it has been over a month and i have not received my phone from the service center. Whenever i call the local service center (Pali) representative, he says that the phone is in repairing process and will return back after getting successful repair, but no estimate date when it will return. Compalint regarding the same issue has been reported to Micromax customer care with compaint no. MMX[protected]. Even the Micromax customer care is not replying properly and Rajasthan State Service coordinator (Mr. Jitendra Garg (Mob: [protected])) is also not answering my phone calls. Thanks to Amazon.in, who is ready for the return. But the Micromax people are not sending the phone (repaired or unrepaired) so that I can return the smartphone and get the refund from Amazon India. Please help me to get my smartphone back from Micromax ASAP. 1st JobSheet Date:[protected] Job Sheet No.: W[protected] 2nd JobSheet Date:[protected] Job Sheet No.: W[protected]