[Resolved] Micromax — Worst service ever | |
Worst Service ever. I am a guy who used to use Samsung and Sony Smart phones. When I returned back to India I planned to change my phone and when I searched for options I came to know that Micromax an Indian company is launching great mobiles. I bought Micromax Canvas Turbo A250 to my excitement. I was really happy using the mobile till the time I broke its Screen 2 weeks back. It fall from my jeans pocket height. It was very disappointing to know that the quality is very low. After the incident the I submitted my mobile with Authorized micromax service centre at Cochin. Address Near central Bank of India. Pallimukku, Cochin - 16. Contact Number - [protected]. My friend Sajid submitted the mobile there and a manual job card was created. Job card Number - 2662. No computerized job card was created and didn't gave any explanation for the same. They said that the mobile will be repaired in one weeks time. I waited for one week and there was no revert on the same. When I called the lady on the phone cross checked and said that they are waiting for the Spare part which was already dispatched through courier and I will get my phone repaired by today that is 23rd April 2014. Again there was no revert and when I called up they said it is not yet done. When I checked why it is not done yet they are having the same stand that they havn't received the courier yet. I am working in a MNC and I also use domestic and international courier services. i hardly takes 2 days time to get things delivered. Later when I called the direct toll free customer service number to log a complaint they where requesting for the Job Card Number which is computer generated. When I called up the service center to Know the Job Card Number and said that this is to log a complaint, the lady over phone checked and said that the spare part has arrived and will get the phone repaired by saturday 26th April 2014. I was not ready to take that crap as i cant beleive why they need 3 days just to change a part of the mobile. I told them I cant wait till then and I asked for the online job card number again.Then the lady handed over the phone to a technician who told me that the spare part has not arrived. They where giving me a stupid excuse that the job card was not created online because that would take off the warranty of the mobile. I am neither a stupid to believe this crap. So when I argued with them regarding the same the technician told that he will discuss with the manager and revert back in 10 minutes. I waited and there was no call for half an hour. When I called back there was no one picking my call which was really embarrassing. I am having a great trouble without the phone as I am accessing my company mail through that. Very Pathetic Service from your side. I am not going to stop it here. I am going to contact consumer court and log a serious complaint on this issue. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 2 Comments | |
Comments
Sir, i bought a micromax a121 from dehradun local dealer in july 7 2014. But after 3 months it got heating problem so i took the phone to dehradun micromax service centre on oct 27 2014.they told me that the phone had to send delhi for repairing and it takes 20-25 days.but after 35 days my fon get back on 2 dec 2014 but it had 2 more problem like brightnes not working and phone light is always on.so i told them for repair the fon but they said that it is the fault of delhi service centre and it took 20-25 days to get back fon because it it the 2nd time when phone goes to delhi service centre.but i have not recived my fon yet.when i call micromax customer care they told that it took 30 days more..i visited the service centre thrice but they always says that it soon your phone will be back.i am so frusted and so irritated ... I will never buy micromax phone anymore and not suggest anyone for that.where i wolud file a complaint or a case for this type of service..please help me..
Reply
Dear Sir,
I am writing this post in great anguish, pain and with sheer disappointment due to Micromax mobile company and its service centre. I have been a victim of forgery and fraud by Micromax mobile services. I bought Micromax Turbo A- 250 on[protected] at a cost of 17800 rupees with IMEI no-[protected]/[protected] . The phone started malfunctioning within 3 months for which I went to Micromax service centre M/S-THE DELIGHT SERVICES, ASC Owner- Md Shafiq sheikh, PLOT NO34, METRO PILLAR NO 232, NEAR SHADIPUR METRO STATION, NEW DELHI-8.TIN NO-[protected]. They kept my phone for more than a month to repair. The phone again went blank on[protected] for which I again went to DELIGHT service centre in Shadipur and they kept the phone to repair and made JOBSHEET NO- N[protected] and again made Jobheet on[protected] with JOB SHEET NO- N[protected] but had not repaired the phone till now[protected]. I kept on going to the service centre (at least 20 times) but every time they bluffed me and gave fresh dates. In last 8 months I called them at least ten thousand times which either they did not respond or kept me waiting with lines on and they chatting among themselves. In their service centre they treated me as if I were a fool and even tried to hand me somebody else`s phone with obviously a different IMEI number which is a clear case of breach of trust and committing fraud. Due to this cheat and forgery I have suffered deep mental agony and lost my peace of mind. It`s so unfortunate that despite calling in their customer care nothing happened. Md Shafiq Sheikh even threatens on asking where about of the phone. The Micromax Company has been harassing me in the name selling cheap quality phones and third class service centres in which they hire goons to intimidate customers and cheat people.
I request the higher authority of Micromax company (if any) to kindly take notice of my complain and relieve me of this unending pain and trauma .
Regards,
Dr Prashant Kumar Singh
I am writing this post in great anguish, pain and with sheer disappointment due to Micromax mobile company and its service centre. I have been a victim of forgery and fraud by Micromax mobile services. I bought Micromax Turbo A- 250 on[protected] at a cost of 17800 rupees with IMEI no-[protected]/[protected] . The phone started malfunctioning within 3 months for which I went to Micromax service centre M/S-THE DELIGHT SERVICES, ASC Owner- Md Shafiq sheikh, PLOT NO34, METRO PILLAR NO 232, NEAR SHADIPUR METRO STATION, NEW DELHI-8.TIN NO-[protected]. They kept my phone for more than a month to repair. The phone again went blank on[protected] for which I again went to DELIGHT service centre in Shadipur and they kept the phone to repair and made JOBSHEET NO- N[protected] and again made Jobheet on[protected] with JOB SHEET NO- N[protected] but had not repaired the phone till now[protected]. I kept on going to the service centre (at least 20 times) but every time they bluffed me and gave fresh dates. In last 8 months I called them at least ten thousand times which either they did not respond or kept me waiting with lines on and they chatting among themselves. In their service centre they treated me as if I were a fool and even tried to hand me somebody else`s phone with obviously a different IMEI number which is a clear case of breach of trust and committing fraud. Due to this cheat and forgery I have suffered deep mental agony and lost my peace of mind. It`s so unfortunate that despite calling in their customer care nothing happened. Md Shafiq Sheikh even threatens on asking where about of the phone. The Micromax Company has been harassing me in the name selling cheap quality phones and third class service centres in which they hire goons to intimidate customers and cheat people.
I request the higher authority of Micromax company (if any) to kindly take notice of my complain and relieve me of this unending pain and trauma .
Regards,
Dr Prashant Kumar Singh
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