Microsoft — Complaint about Microsoft mobile Lumia 1020 and microsoft replacement policy and microsoft care behavior

Vikram4290

from New Delhi, Delhi

Address:	Gautam Buddh Nagar, Uttar Pradesh
Website:	www.microsoft.com

Hi there, As per last discussion with micorsoft care today I have submitted my Lumia 1020 to Care Center 'Neil Communication' and got a Job Sheet (Job Sheet#:[protected]/150917/001). But during my visit there I found that they misbehaved with me. I just ask a simple question as microsoft have arranged a Pick Up of phone from my home why you have not send your executive to pick up there. They told me that this is not in 'Microsoft Policy'. But on 16th of Spetember Time 02:30 PM your Technical Backend Team (Microsoft representative in my case) arranged an Conference call with Neil Communication to sort out issue. Me, Bhupesh and Monu from Neil communication come on conclusion that Neil communication with pick up my phone with in 1 hours. But after 1 hour Monu from Neil communication called me unofficially that I will not come for pick up we don't have any resource and we have no Pick up policy. You have to visit our center on your own. I escalate the same to Bhupesh (Microsoft representative) that he is not comming to pick up my phone. He concluded that they have no resource to pick up my phone so I have to take my phone to their center. Now when I reached Neil communication they misbehaved with me. When I called Monu their executive to come and clarify that whether its a policy or not. He blundly told me that 'Ye Baat krne ka koi time hai'. I was there in official hours 10:30 AM. Now I have few concerns here from Microsoft. 1. They have Pick Up policy. If any customer report a problem in phone and phone is in warranty then microsft is authorized to pick up phone from his home location with in 4 hrs. But in my case its more than 24 hrs phone was not picked up. 2. As I am raising my same issue of Ear piece problem from 17th may 2015 and repaired various time till 17th September my problem is not resolved permanently. When I researched and found that Lumia 1020 have this problem globally (worldwide) and in USA and CANADA Lumia 1020 was launched before launch in India. So, if customers o[censored]SA and CANADA are reporting same issue why microsoft launch same phone in India. Please find below official link of Microsoft where various customer o[censored]SA and Canada reported same issue. http://answers.microsoft.com/en-us/mobiledevices/forum/mdlumia/call-volume-too-low-on-lumia-a1020/f0af0e...⇄ 3. Microsoft customer care is not reponsive on email. They keep on saying same thing whatever customer reports. 4. No Zonal or Nodal officer level discussion. I requested various time to your representatives to give me Email Id of your Zonal or Nodal Officer but they denied that I am not authorized to communicate directly with them. Consclusion: Now I want a replacement for my Lumia 1020 as the same probelm reported various times and no permanent solution I got till 17th Spetember 2015. Due to this type of harrasement by Microsoft and Neil communication I am going to file a case in District Consumer court. Thanks, Vikram

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Comments

Sathoshyoga

from Bengaluru, Karnataka

IMEI No. [protected] using since 1 month, gave 3 times for service finally replaced a new device. Still this Lumia 650 having following problems,

1. After updating all default apps
a) camera will not work - it will come to home screen when I take a photo.
b) Calling option is not working - since 2 days I couldn't open calling option and I never do a single call, but I received few incoming calls. Both the SIM also not working to do call.
c) WhatsApp not working - Now a days WhatsApp is an official app. But unfortunately I couldn't able to take photo using WhatsApp and not supporting with voice message. How can I work official things by using this phone?
d) Gallery is not working - when I open gallery to watch camera roll (photos) it will come to home screen.
These are the some of the main functions it is not working with this particular model. Same problem was there in earlier mobile also.

2. After trying to open above mentioned apps mobile will stuck up and to release that I need to long press power button and so that it will restart. Sometimes it will restart by itself.

3. Due to recurrent switch off and ON battery will drain out soon. Battery will remain not even for 6 hours. Need to recharge 2 to 3 times/day.

4. While working with some apps mobile gets heated.

Now I will come to the main point that, I opened gallery, got stuck up so I tried to come to home screen it is showing loading... it is there since 15 hrs. This happened at 8pm on 8th June 2016 and now I gave it to service center in same condition.

Please answer me that,

# I have spent Rs. 14899/- and having the above issues since 1 month and 7 days from date of delivery till today. I couldn't do any even single official work also by using this mobile. So what is the use of this particular mobile.

# Many a times infront of my friends I felt shame as it is getting hang while calling, taking selfie or using some of the features of this mobile. Who is responsible for this?

Because of one lumia 650 following things are happened...
Who is responsible for the following losses ???

* I lost many important data by recurrent format by service centre. They took my permission to erase it. But due to continues hanging I couldn't save all those data before giving it to service centre. Totally formatted more than 7 times.

* Every time after reset, for updating all default apps I lost around 3gb of data within 1 months.

* I took 2 holidays for my company while giving phone to service center and totally I visited 5 times to samvradhi technologies, koramangala, bangalore. Lost my precious time with this faulty handset !

* Nearly 200 minutes of time I wasted with customer care person.

Finally I submitted my lumia 650 along with all accessories to 'Samvradhi Technologies, koramangala, Bangalore' and I repeat it was my 5th visit to that centre for same issues since 37 days. They gave job sheet no. 239 and noted new IMEI No. [protected]
Raised complaint in customer care and its complaint no. is, [protected].

You can confirm all the issues with service centre person because infront them I have showed all those problems. I really amazed about this model.

Now my request is to please refund my valuable money. More than this if you are go through your policy then God bless you !
Really frustrated this time. Thank you so much !

Regards,
An unhappy customer !