Microsoft — Device not repaired and replaced in due time

I need my device as soon as possible.replaced in a new condition, within the said delivery date that is 30th of july 2015. I am bound to submit a custom written complaint to consumer court without entertaining further more issues. Your promise to service is considered fake and invalid with least support to the customer. I would also like to inform that no more further actions were taken for customer support.MICROSOFT has provided me the worst experience ever making a downfall of its goodwill.I am bound to contact social media and network 24th july 2015 I got a call from Microsoft Mobile Device Support at near about 10:20 AM (IST)on my number +[protected]. I would like to inform you that i was very disappointed by the behaviour of the customer care executive.As well as it was rude enough to be handled by a customer.I have already registered 2 complaints in consumer board and consumer court. The customer care executive did not ask me that what else more information did i need nor did he inform me that when am I going to get My handset back or when am I going to get updated or next response regarding this case.he simply disconnected the phone call ina rude behaviour with his few words that i coudnt even understand.I am quite disappointed that I did not recieve any pleasing words from the customer care executive ( not even a sorry or thank you ).kindly take some action regarding this matter. Here I have recieved your mail that my device has been repaired, But the customer care executive / caller informed me that my device has not yet been repaired, while it has been submitted on 16th july 2015, submitted in Factory on 20th july 2015. All other details are available in my attachment that I have already provided before. Another fact to be taken into notice that when I bought the device, I asked the retailer to provide me with a 'white (matte)' color device, instead, I was provided a 'white Gloss' product.When I asked for the cause of mistake I was convinced unwillingly to accept the product and they answered that they couldn't realize the fact that it was not of the color I chose. Question is 'how irresponsible a retailer can be while delivering the product ?' I find it obviously linked it with the downfall of goodwilll of the company. shop name : Agarwal's World distributor's name : Kalpana Agency Invoice number : 1158 Dated-july 7th, 2015 Vat No. : [protected] shop contact : +91-[protected]] Another fact to be also looked into is that I was 'Not Provided' with any alternative handset for use from the service centre.As I have already mentioned in the other mails that service centre is providing a very poor quality of service with lack of co-operation and time management.I am in a very problematic situation, kindly help looking forward to all these matters and take strict action, otherwise I will be bound to take other legal strict steps.Therefore inspite of these problems I would request to get my device replaced within 24 hours of response. Hope I do not have to mention my steps for affecting the sales report in our circle.Hope you know that higher officials of your company, online media, consumer forums and courts, social networks can play a role in your defective sales. Complain Number : [protected] care centre code : 595_504886 care centre name: The Planet Jobsheet Number :[protected]/150716/011 Address : S.M. Pally, Opp. Meghdoot Lodge, Malda, West Bengal-732101, India. care centre Contact number : +[protected] / +[protected] :First of all, i am very dissatisfied with the product Microsoft Lumia 640XL 3G.Bought on 7th july 2015.the ear-mic is not working properly. the problem started on12th of july2015, 5 days after the date of purchase.The question is why is Microsoft manufacturing handsets with such defects that goes down within a week of purchase ???? Microsoft being the largest mobile and computer OS vendor is not able to hold the quality of goodwill it has gained. Another question why phones with manufacturing defects are released in the markets ?? Therefore, I would request you to replace my handset as soon as possible without making me bound to take further measures and look forward to consumer court and media. other problems are also to be looked after : 1.service centre is providing a very poor service with lack of co-operation and time management. care centre code : 595_504886 care centre name: The Planet Address : S.M. Pally, Opp. Meghdoot Lodge, Malda, West Bengal-732101, India. care centre Contact number : +[protected] / +[protected] 2.A lot of other microsoft/nokia phones with defects are being released in the market. I am already registered with 2 complaints with Late conclusions... 1. [protected] on 18 july 2015 at regional centre 2. [protected] on 21st july 2015 at regional centre.