Microsoft — Microsoft is not able to repair and replace mobile phone which is under warranty

Address:	New Delhi, Delhi, 201016
Website:	www.microsoft.com

My mobile phone "Microsoft Lumia 640XL Dual Sim" had been completely dead without any physical damage. The same is under warranty but Microsoft care center is refusing to repair and replace the same and your customer support team is also not able to give me a satisfactory answer. The details of the device and care center is as mentioned below: Jobsheet Number:[protected]/151121/010 Microsoft Care Center Name: NRI Communication, O-9, 1st Floor, Lajpat Nagar II, Delhi 110024 Phone EMEI No. [protected] My Name: Yogendra Kumar My Contact No.: +91 - [protected]