Microsoft Mobile — Complaint regarding Microsoft Lumia 730

Address:

Ghaziabad, Uttar Pradesh

My Son Abhishek Dhaundiyal, had purchase the new Nokia Lumia 730 in the Month of January 2015 from a shop at Vasundhra, Ghaziabad. The IMEI number for same is [protected]/98. The handset keeps on dropping calls i.e. Suddenly the phone shows the network but cannot make any calls neither can receive any call. This happens 4-5 times minimum in a day and the only solution is remove its battery and put it back again and restart phone. We had already taken it to the Vaishali Nokia Care centre for 3 times earlier. We have been informed that the problem was solved after keep the phone to more than week or two. But this time once again for the same phone we took it to the same care centre on 9th May 2015 and they took and said to send the phone to company. The return tentative date was 25 May 2015. How come a person can leave his/her phone for so long time. As my son already faced a lot of problem in this handset I want either to replacement this handset with some other model because I think this problem is there in other phone of this model or my money back. My son's Contact no. [protected] and my contact no, [protected].