Microsoft — Rejecting my plea of adding warranty period

Address:

Chittoor, Andhra Pradesh

Sir i have lumia 1020 device which has a manufacturing defect of making screeching sound sir i gave the device for the care center for more than 50 days for the manufacturing fault after 50 days i.e from july 19 to till date i did not have it. Now when i ask them sir you are providing the device for the usage under warranty for 12 months and you osir i have lumia 1020 which is making screech sound while shooting videos in motion, local care center people also told that they checked many 1020 devices and noticed the same problem while shooting videos in motion in certain angles, even in microsof forums also proves that many of the devices had it THUS it get clears that it is no my mistake BUT i noticed it after 6 months of buying phone as i get need then only, that executive argues me in many things and what actually happened is nly had it for 2 months, so you should add it to my warranty period, they did not even provided information in between these days what happened to device instead they are getting me scolded that why you are asking warranty they are speaking with meaning that it is my fate this is the second time for the same issue i sent the device to head office gurgaon before july 19 for 10 days they send it in the same condition they are such careless that they did not even check before dispatching the device from the care centre, Now they say some one is rejecting my plea and they are avoiding me to contact him/her who is rejecting they neither give their number nor arrange a call back nor ask them to contact me In between i was not even provided by any stand by device, instead if i communicate them they will say unrelated answers, they all say lies that we will call in four hours which wasn't happen for four days like this it happen for 3 times' Sir isn't it a courtesy for a company to stand on their words that to provide a customer a quick service and prompt replies, if it is not possible they should at least provide me a letter assuring they will service me for next 50 days, they say we wont have policy to extend the warranty, nor we will give you a written assurance but we will say if at all you will get a problem in next period we will look after it so i request you to extend the warranty period of my device my device imei number is [protected] contact number is [protected] complaint number registered in the company is [protected]