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Mirraw Customer Care

Mirraw Online Services Pvt Ltd

252, Lucky Mansion, Peri Nariman St, Fort
Mumbai
Mumbai City District
Maharashtra
India - 400001

Customer Care Phone Numbers and Contacts

Phone:+91 80 8078 1780
We provide quality ethnic women wear including sarees, salwar kameez, imitation jewellery and much more.
 
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Mirraw Complaints & Reviews

Mirraw.com - Did not receive the order

User
 Sruthi Thyvalappil on Jul 2, 2015
Hi, Order number : M440704664 I am really disappointed with online ordering site Mirraw I ordered one anarkali salwar and Saree on 08-Jun-2015 and Expected Delivery Date was 2015-06-30. I called to customer care on 09-Jun-15 to tell them to expedite the order as it was important for me and they ensured that I will be receiving the items by 28-Jun-15. But i did not receive the item till now. Today (01-July-15, 4.30PM) when i called to customer care, they told me that they are having some issues with my order and i will be receiving my order only on July 8th. I was not informed earlier regarding...
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

Mirraw.com - cancellation within 24, Order placed yesterday at 1.00AM (GMT +2) to be canceled today at 2.11PM (GMT +2)

User
 Nithya Poovannan on Jun 27, 2015
Hi, I have placed an order of two sarees yesterday night from France at around 1.00Am to be delivered to an address in a chennai, and after the payment I have received two automated generated mails from Mirraw stating that the order was cancelled and I had to retry placing them again which redirected me again to the PayPal website...after once again paying for the same 2 sarees (Nitay Fashion)...it was in the course of being processed I guess and today morning on checking the status and my mails I have again two mails but this time the same saree (kindly check the attached file pictures screen...
Complaint comments Read comments Complaint category Online Shopping

Mirraw - WORST WORST EXPERIENCE,Lost my money - got a damaged old sareer - what you see in the website is the one which you receive.

User
 subis on Jun 26, 2015
Hi Team, Order number - M426764077, I made a online order of 2 sareer (below email), yesterday received one sareer (White sareer - Bikaw) in cash on delivery. When opened the courier, found that the sareer is damaged.See below a) There is two piece of sareer and both doesnt match the same colour. b)The blouse was white and golden in your website but the received one one is black blouse (material) c)I am sure its not new materialsareer, as I could visibly see strains in the sareer. d)I clearly mentioned while ordering that I want same colour, same texture, everything same as I see in your website....
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

Mirraw - Order number M814801608 gets cancelled automatically but amount gets deducted in my account

User
 jothibabu on Jun 26, 2015
I have ordered AMBAJI SAREEE which cost Rs.215/- on 25th June 2015. I dont know why the order has gets cancelled but at the same time my amount has been deducted in the specified account.. Neither revert me back my money or deliver my product in a good condition to the given shipping address...
Complaint comments Read comments [2] Complaint category Clothing, Shoes & Accessories

Mirraw.com - PRODUCT NOT DELIVERED

User
 MathiP on Jun 12, 2015
Order Number: M831820273 Ordered on: 03 Jun 2015 Expected Delivery Date 2015-06-11 Item : Brown printed cotton saree with blouse Saree Swarg Quantity: 1 Status: DISPATCHED Courier:Delhivery AWB:147310006101 But the product is not delivered to us....
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

Mirraw.com - Reg:Money not refunded

User
 salmamuneer on Jun 8, 2015
We ordered for a Saree but we got shipment of black jeans of COD 296810345483 and paid 1428/-.After that we returned back that jeans by doing courier to mirraw but still amount not refunded from them.So many times contacted to their customer care, Even though NO answer.So please help us regarding this ....
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

Mirraw.com - Unethical behaviour

User
 Seasonique on Jun 4, 2015
I paid for my two items for amount of $188 on 5/1/15 and just got an email saying they cannot do the order because of defective material. In the meantime, they send me numerous emails about payment not received (where paypal showed payment in my account), having problem with stitching etc. I have spoken to them numerous times, asked for a return call, speak to a manager but got nothing but emails and the emails didn't seem consistent, such as one email says one thing the other is completely conflicting. I think this company is trying scam customers. I am not sure I will get my money refunded....
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

Mirraw - Ordered item not yet been received.

User
 Sudhin Debbarma on Jun 2, 2015
Dear Sir, I am Sudhin Debbarma, from Ambassa, Dhalai District, Tripura, I was placed an order vide No.M082168371 for 1(one) Salwar Suit Set to your company. It was declared that the item mat be received within 2th May 2015 (approx. date). But till date I am not yet been received my ordered item. In this regard, I was tracked my order which DTDC tracking number was sent by you in everyday. But the status is same in everyday. The ordered location is Pondecherry since from last week. Sir, I want to know actually what happening and also want to know the next expected date to delivery of my...
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

Mirraw - Non receipt of material ordered [Resolved]

User
 Msharma001 on May 14, 2015
Order no. M853716506 placed on 06-05-2015 and material despatched by DTDC under ref no. A31674285. This was never recd and after many follow ups they say it has been delivered DTDC status also shows material delivered. There is no check whether the material is delivered on correct address or not this is the way DTDC works and Mirraw also does not check the delivery status we have to follow up for non receipt and they keep saying it has been delivered. This is what happens when you pay in advance request all to purchase items only on COD basis and not from Mirraw which collects money beforehand and...
Complaint comments Read comments [1] Complaint category Clothing, Shoes & Accessories

Mirraw - Such a bad and cheap product [Resolved]

User
 rianka on May 8, 2015
I am Rianka Deb Biswas. from mirraw.com I have ordered seven items. Those were gifts to my in laws. Two of the sarees came to be such a bad material that my relatives told me how can I order something. They don't know how to do courier. I told mirraw.com to arrange some reverse pick up as I am disappointed and not satisfied with it. I am in USA for 27 years and never faced these kind of problems as I have so many websites to order gifts. This is my first time that mirraw.com has attracted me and ordered so many items. These sarees were so bad so bad. I have told several times my relatives they...
Complaint comments Read comments [1] Complaint category Clothing, Shoes & Accessories

Mirraw - Recived product different than what Ordered [Resolved]

User
 shweta hiremath on May 7, 2015
I have ordered Product ID : 350415 (Yellow embroidered chanderi semi-stitched salwar with dupatta) but i have got diffrent product Product ID : 319580 (Brown embroidered viscose semi-stiched party wear straight salwar kameez), which is lesser price than wht i have ordered....
Complaint comments Read comments [2] Complaint category Clothing, Shoes & Accessories

Mirraw.com - Have not received my order

User
 TasneemH on Apr 24, 2015
I ordered and paid for clothing online from Mirraw.com on 25 January 2015, expected date of delivery was 06 February 2015. To date nothing has been received. Customer service keeps replying to my emails saying that my query has been acknowledged and that they will email tracking details within the next 48 hours. The last reply to my email was on 16 April 2015, I was asked to give them 72 hours to investigate. All I received two days ago was a survey asking to rate their service!...
Complaint comments Read comments [1] Complaint category Clothing, Shoes & Accessories

Mirraw.com - want to issue a complain against the online butique Mirraw.com for customer harrasment and cheat with customer after full payment

User
 mandal Namita on Apr 23, 2015
Hello Sir, Mirraw.com is an online boutique. I just order a saree and did total payment. I just waiting for my product and contact with them via mail. Every time they reply my order has been escalated their team will contact me within 72 hrs. They never called me. I didn't get my product as well as I did not get my cash back.I have payed Rs.1092 for my saree. Below is one of reply mail from Mirraw Team member Ravi Kumar. Hi Namita, Thank you for writing to us. With reference to your order M400880043 and concern regarding product not yer delivered has been escalated to our concern...
Complaint comments Read comments Complaint category Online Shopping

Mirraw.com - Didn't get my refund for an Oder placed on sep2014 [Resolved]

User
 anjuasai on Apr 6, 2015
Hi I had ordered an earring worth Rs:16, 666/- from their website and wen I received it was faulty so had to return it back which was on sep 2014 ..its been 9months now and I still call them every single week to get my refund back but everytime they come up with a different excuse ..it's very disappointing ..plss help me to get my money back .. Thanks Anjanaa anjuasai@yahoo.co.in...
Complaint comments Read comments Complaint category Online Shopping

Mirraw - Salwar Suit Purchase

User
 shobhasunil on Apr 1, 2015
Hello Sir/Madam, With reference to the above I order a Salwar Suit on 25.3.15 for Blue embroidered (#M361893) Order Number M620301640 I received the material on 30.3.15. It is totally different what I saw in online and after receiving the Material quality is very poor I was not expecting that this Mirraw company will be cheat the customers. Actually half of the bottom dress is Georgette and the top fabric is so odd I can expect this kind of product its like a floor cleaning cloth. So I suggest the future customer not go online purchase with mirraw u will lose the money for a dirty dress. regards shobha sushobham@gmail.com...
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

Mirraw.com - Non receipt of reverse courier after returning product I ordered

User
 susmita2408 on Mar 18, 2015
SIr, This is to state that the eCommerce site Mirraw.com is dodging on giving me back the refund of reverse courier after sending me a dirty saree. I ordered a saree online from Mirraw.com on 30th Dec 2014. They delivered the saree, and it was soiled, it was dirty and i called them to ask for a refund. They said the product can be refunded if I courier the saree to them, they will refund me the courier cost. After more than a month, they refunded the saree cost, but they are yet to refund me the courier cost of Rs 350. They always say, we had a technical problem, or they say it has been refunded...
Complaint comments Read comments [2] Complaint category Online Shopping

Mirraw - Item still not received

User
 sapven on Mar 12, 2015
Dear Customer, You have received an order on www.mirraw.com Please Note :- The charge will appear on your credit card / Account statement as 'Mirraw Online Services Pvt Ltd' If you have a question about your order status, you can contact the seller directly by e-mail at : team@mirraw.com. For your convenience, we have included a copy of your order below. Order # Order Date Order Amount M453448148_8723 Feb 28, 2015 3279.00 Billing Details Customer: Sapna Venugopal | sapna.venugopal@gmail.com | 9902282433 Address: Street: #99, Ferns Residency, K. Narayanapura, Kothanur...
Complaint comments Read comments Complaint category Products & Services

Mirraw.com - Did not receive product/No reply

User
 Not a happy customer on Feb 19, 2015
I have spent over 10, 000 RS. Ordered on Feb. 04-2015. They have been sending me emails back and forth regarding how my order is delayed.. At first it was one of the product not being available, then they asked me to add another item instead of that one. Once i picked a different product i told them that changes have been made. Then they emailed me back confirming that one of the product was added and never confirmed the second one. After that they stopped responding to my emails. I am still waiting to hear back, i have been emailing them every day. I dont know if they are just too "busy" or if...
Complaint comments Read comments [2] Complaint category Clothing, Shoes & Accessories

Mirraw - withdrawal of money from ATM [Resolved]

User
 sheela Ravikumar on Feb 13, 2015
Received a call from this number asking me the details of my ATM card.The number from which call came was 7053584081. They have withdrawn an amount of Rs 1700/- from my account. They are not responding to my call since then and and cutting the calls which goes to them....
Complaint comments Read comments [2] Complaint category Online Shopping

Mirraw - Not received the product till now

User
 sheela Ravikumar on Feb 13, 2015
Hai, I have ordered the chaahat jewellery order number M855143218 on 29th of January last month 2015.(Product number)is 77060. I have not received the same till date.When i contact them no response or they will send an automatic reply will be there.I have paid an amount of Rs1350/- to the bank which they send me by mail.Please take this matter up. Regards Sheela Ravikumar My number is 9497272257avikumar...
Complaint comments Read comments Complaint category Jewelry & Watches

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