Mirraw Customer Care
Mirraw Online Services Pvt. Ltd.
Customer satisfaction rating: 56%
Submit a Complaint
140
COMPLAINTS

Mirraw Customer Care

Mirraw Online Services Pvt. Ltd.

FacebookGoogle+
Address
252, Lucky Mansion, Peri Nariman St, Fort
Mumbai
Mumbai City District
Maharashtra
India - 400001

Customer Care Phone Numbers and Contacts

Phone:

Customer satisfaction rating
56%
Complaints
140
Responses
84
Resolved
76
Good news! We have a good connection with the company and they're good at resolving user complaints.

Mirraw related photos (33)

Complaints with pictures are more trusted and informative    View all

Mirraw Customer Care related pictures (33)

Mirraw Complaints & Reviews

Sort by:

Mirraw — Return the cheap quality product but mirraw not paying refunds

 Rahul Pachori on Jul 23, 2016
I have bought one salwar suit from there website but the product shown and delivered was quite different, so i return to the said address provided by cc executive and also paid the courier charges. But till after one month they are simply giving a fake excuse that we have tried to transfer fund but it bounce and we will transfer again in 15 days. I want to ask you whether they are selling a product or making a people fools. This company is completly fraud please don't buy anything from them also i have initated a legal process agaisnt them now they will realise.


In this address...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Mirraw — Order not received!

 sumeet_s6 on Jul 21, 2016
I had placed an order in may 2016 worth rs.18000 of sarees, suits and other accesoires. The order should have been sent to amsterdam around 15 june, where i live. It is 21 july today and i still hve not received anything from mirraw. They are saying that they have not received the payment which is not true. I have a verification mail from my bank stating that mirraw has received the payment. Mirraw is also not ready to respond via mail or phone. My order number is: m068310883. My name is ekta sharma and i live in amsterdam, holland....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Mirraw.com — Don't buy from this website, they are a fraud company your product can never arrived

 erumeshchandra on Jul 20, 2016
Beware friends, the mirraw.com is fraud website, please do not buy/sell anything on this website, i have been trying to contact them from 2 weeks and they do not respond to emails/calls and do not provide. their staff yusuf makes false promises and they stop coming on phone.

I tried to get in touch with them several times, on phone and email, created several tickets but these guys are so cheap, they dont want to talk and provide you the resosultion.

My payment is with them since more than a month and they're not crediting it back.

So guys do not...
Complaint comments  Read comments Complaint category Online Shopping

Mirraw — Product not delivered yet

 Anshul.it on Jul 19, 2016
I have ordered a suit from mirraw.com, but its almost 2-3 months i have been chasing them but up to now i have not received any update on it. I have been trying to contact them but they are not responding...
It is the worst online shopping site. Pathetic support. So unethical. A big scam. I really don't know whether the product will be delivered or not. If you (Mirror. Shaw) can't deliver the product gave the money back....
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Mirraw.com — Sarees

 bharat124 on Jul 15, 2016
I had ordered sarees from mirraw. Made full payment. They sent a defective item. now I asked for return they asked me to send it to an address, which I did send to. then the tell me to send it to another address. I wanted to return all items they had send. there is no response. I have already shipped it to them yet they are asking me to ship it again and again. I need my refund. please help


i want to return the following products


Product ID : 972459 cancellation product


Product ID : 1153107 cancellation product

Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Mirraw.com — Quality of product

 Gurleen chhabra on Jul 13, 2016
I had ordered a dress material of red but what i really received is blue one and the material also very cheap and not as per the mentioned in the description. i had written a number of mails as there is company's policy to return within 7 days from the delivery date and it's already been 6 days of struggle but there is no helpful respone. i want to return the product. please help me out.. my order no. is m6087106562 i had received my order on 7th july 2016...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Mirraw — Order no. M150422138 - damaged products, incomplete delivery, pathetic customer service

 Bhavana Barde on Jun 30, 2016
I placed this order on March 27, 2016 and haven't received my entire order yet. My order is not received in full and 2 of the items are damaged.
1. Petticoat still missing/not delivered
2. Jewelry is damaged
3. Blouse is stitched incorrectly (4 size under)
I have been following up with Mirraw's customer service (on phone and email) and have also contacted shweta@mirraw.com and team@mirraw.com as well as spoke to some Manager from their customer service multiple times. Every time they always say will get back to you with possible resolution but nothing has happened yet....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Mirraw — Request for return of products

 Hoovashnee on Jun 28, 2016
Good day.

I have purchased products from mirraw. When i received the package i was saddened by the quality of the garments. The website enhances false advertising as the garments received was not the same . Their website states that we should email team@mirraw.co.za and they will email us and address to return the goods to and to date i have not received an email from them. Please can you assist me with getting this products returned....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Mirraw — Have not refunded my money back.

 gowsi on Jun 27, 2016
M416535762 i ordered a saree and i have sent it back and its been well over two weeks now. I've been waiting for my refund but none of these customer services attend their calls or reply back to emails as soon as you say you want a refund. I'm starting to question whether this is a fraud company and will be reporting if you do not refund my money back!...
Complaint comments  Read comments Complaint category Online Shopping

Mirraw — Order did not received

 Pusthakala Siddhartha on Jun 26, 2016
The complaint is about the e commerce company mirraw

I ordered an anarkali dress from mirraw on june 6 2016
Payment was made through netbanking as ther was no cod option for my purchase. The expected date was june 14 2016. Today is june 26 2016. I did not recieved my order. I tried to contact the customer service but in vain.
Till now i did not get the order....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Mirraw — Damage products no service

 Faz y on Jun 25, 2016
I am very disappointed with the service I had place 3 separate orders first al of none of thm arrived on time my 2rd order had damaged products 3rd order all 7 items wrong size have sent emails for a ful refund as very unhappy no response very bad customer service called thm several just put u on hold & no one answers ur cal complete waste of money ordering from this company...
Complaint comments  Read comments Complaint category Online Shopping

Mirraw — Wrong saree mirraw sent to me [Resolved]

 poonam sunwar on Jun 19, 2016
I ordered a yellow n red colour saree product i'd #608205 which was completely different what mirraw sent to me # stva (Sku su2108b) blue coloured saree it is really making upset after paying, we receive a bad and wrong product. On the other hand i m tierd calling mirraw even they don't pick up phone calls also. Whether i will be refunded my money back or not this i don't know....
Complaint comments  Read comments Complaint category Online Shopping

Mirraw — Ladies kurta returned but still not amount refunds [Resolved]

 M.VISWA Nath on Jun 18, 2016
Ladies kurta returned but still not amount refunds past 3 months over

Dear mirraw team,

Few days back i purchased product from your website and the same i received but the product was not fitting.. So we are requested for returning product and we sent trough courier (Personally spent 270/-). Today when i tried to update courier details it's showing error message but the product has been delivered to your address today morning. So kindly find below courier details and do the needful.

Courier name : dtdc
Docket no : b28609657

Regards,...
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Mirraw — Refund issue [Resolved]

 shitalyadav35 on Jun 14, 2016
I have purchased a product from mirraw.com, order number is M 841266152, on 27th of april, 2016, received product on 30th of April, 2016 and paid cash on delivery. I didn't like the product so I have returned on the same day through courier. I was told that I'll receive refund within 30 days. Instead of repeated calls, they are extending date at the time of each call. I have complained once. They were told me that I'll receive refund till Monday. But today is Tuesday I have not received refund....
Complaint comments  Read comments Complaint category Online Shopping

Mirraw — Jewels [Resolved]

 Balachandar Govindarajan on Jun 14, 2016
Jewels are broken and Rusted. The quality of the jewels is nowhere closer to the description in the website . As per the website, the jewels are gold plated and American diamond set. But the jewels are not at all gold plated.. Gold plated are supposed to be glittering and shining. These products are neither shining nor glittering. The surface of the jewels are coarse and rough, not smooth and shiny. And the products are rusted in the edges and not fit to wear

When we asked the seller to return the product they said we need to return in a week but they took more than a couple of weeks...
Complaint comments  Read comments Complaint category Health & Beauty

Mirraw.com — Refund issue [Resolved]

 shitalyadav35 on Jun 7, 2016
I have purchased a product from mirraw.com order number is m841266152 on 27, april, 2016. I have received the product on 30, april, 2016 paid payment through cash on delivery. I didn't like the product so i returned the product through courier on the same day. They told me that i will receive refund in 30 days.In spite of repeated calls i have not received the refund till the date....
Complaint comments  Read comments Complaint category Online Shopping

Mirraw.com — Online payment but goods not received even after 15 days

 Pallavi Mayekar on Jun 3, 2016
I had placed an order on 20th may 2016, the estimated arrival date of parcel was 28th may 2016. As of today ie 3rd june 2016 i havent received my goods. I called up the number given 8080781780 several times but someone answers the call and hangs up. They even send me sms to get feedback about the call. Despite of making online payment my parcel is not yet received.In reply to my email i got an answer saying that i should follow up with courier service fedex ; however they have despatched my goods via dtdc maruti couriers. I spoke to dtdc, fedex, maruti couriers. None of them is holding my consignment....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Mirraw — Damaged product... Unsatisfied customer care.. [Resolved]

 Vijetha Sivasankar on May 30, 2016
My order no. Is M808724663.. The product they have send is damaged. That means the blouse piece inside the saree is too small to make a blouse..i have creatwd many tickets to resilve the issue but the custoner carebis too bad to follow uo the issue.i have send pics too to the customer care but there is no appropriate response. Rediculous customer service....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Mirraw — Cancellation of an order [Resolved]

 sinabd on May 26, 2016
I ordered a saree at 10pm on 23rd may. Since my wife did not like that i wanted to cancel the order. I tried their two numbers +1-760-678-1780 and +91 80 8078 1780. Those two are totally fake numbers, only plays some music and some bull voice. No one ever responses. Then i sent an cancellation request email to team@mirraw.com and someone named pratik zanke from mirraw.com support team responded and told that they are going to cancel the order. I sent the cancellation request within about 2 hours of placing the order and according to their website anyone can cancel orders within 24 hours. But after...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Mirraw — Not at all a good place for online shopping [Resolved]

 Shashidhar Nc on May 17, 2016
Please don't trust this company, After payment they don't refund you.The worst customer support. They don't reply to you at all once you paid money.Don't waste money on this website.I ordered dress material and after 2 days i came to know that the order cancelled as they don't have that material.If they didn't have that material then why they displayed in the website. When i requested for refund that is the last call they received after that they stopped replying to my call and mail.My order no was m731466033...
Complaint comments  Read comments Complaint category Online Shopping

Recently Discussed

(41 minutes ago)
Municipal Corporation of Faridabad
Overflowing sewer since 7 days
(45 minutes ago)
Aircel
To deactivate auto renewal pocket internet
(1 hours 16 minutes ago)
Titan Fast Track Watch
high replacement price
(2 hours 52 minutes ago)
Honda 2 Wheelers India
Honda unicorn pick up problem
(3 hours 17 minutes ago)
RBI
Clarification of details

Featured Complaints