Mirraw Customer Care

Mirraw Customer Care

Mirraw Online Services Pvt Ltd

252, Lucky Mansion, Peri Nariman St, Fort
Mumbai
Mumbai City District
Maharashtra
India - 400001

Customer Care Phone Numbers and Contacts

Phone:+91 80 8078 1780
We provide quality ethnic women wear including sarees, salwar kameez, imitation jewellery and much more.
Satisfactory Rating
33%
Complaints
51
Resolved
17
So far so good - The company responded to our notifications and is working on resolving complaints.
Facebook Google+

Mirraw related photos (16)

Mirraw Complaints & Reviews

Mirraw.com - Amount deducted & order did not placed

User
 Jeetender Yadav on Jul 28, 2015
I placed an order which has not been confirmed by Mirraw however they have deducted the amount for 1085/- against Transaction number - 75136945180000005638942 on 28/06/2015. I called several times to you guys & you deny it now i am also sending my Statement Attachment from Standard Chartered. Either response on below or be ready for the consequences. Please find the attached JPEG image for the statement with Transaction number claimed by Mirraw to my Bank for the money. And mirraw is saying we did not get payment for the placed order...
Complaint comments Read comments Complaint category Credit Cards

Mirraw.com - Payment made for Order that was not shipped & now not refunding

User
 Sruthi Thyvalappil on Jul 28, 2015
Sir, This is to bring to your kind notice the unfortunate episode I had with Mirraw.com. From the reviews that I read from the facebook page of Mirraw I am pretty sure you might have already received multiple complaints against this e-commerce website. Please help me getting the refund amount from Mirraw for the unfulfilled order. I strongly believe that I should also be entitled for a compensation for all the trouble that I have went through with them. Please see below for details regarding the transactions that I had with Mirraw. 1) I place an order for some clothing worth $167. Order...
Complaint comments Read comments [1] Complaint category Clothing, Shoes & Accessories

Mirraw.com - No refund - order number M887437563

User
 Sarfu85 on Jul 20, 2015
I ordered for a peach color anarkali, but i got shipment of another color & dress and paid 1150 / - after that i returned back that product by doing courier address that mirraw provided but still amount not refunded from them. So many times contacted to their customer care, even though no answer. So please help us regarding this....
Complaint comments Read comments [1] Complaint category Online Shopping

Mirraw.com - Mirraw.com-didn't refund my money

User
 Sarfu85 on Jul 20, 2015
Hi, I had purchased an peach color anarkali from www.mirraw.com, They send different color & product, i couriered back them the article, they are not replying for mail. their email id: (ekta pandya) team@mirraw.com. I called their customer Representative ( suraj) he said he will request my refund further i will reply soon. I am waiting now for last 12 days for his reply, they are not even pickings calls. Please help. Regards, S R Solkar +91-9773518337 srsolkar@yahoo.com...
Complaint comments Read comments Complaint category Online Shopping

Mirraw - Irresponsible

User
 Preety Rai on Jul 19, 2015
mirraw is completly fake side. i ordered a saree of rs 1500. i got saree after 1 week and its stuff is like sit. i called to customer care to return that saree. they told me that they will send me source to revieve saree.. today 2 month have been completed. no one came here to recieve saree... and i gave that saree to my maid. plz plz plz this is my humble request. do't turst on mirraw.com. this is fake side....
Complaint comments Read comments [1] Complaint category Clothing, Shoes & Accessories

Mirraw.com - Damaged products

User
 Roseb on Jul 16, 2015
I ordered 2 lehenga son, 1 pair of anklets, Saree belt, bridal set. I decided to return 1 lehenga back, emailed team mirraw - it been almost 1 week no reply...I received damaged lehenga with black stain marks all over and broken anklet, emailed them - no reply. I have emailed them twice and have not heard anything as of yet. HELP!!...
Complaint comments Read comments Complaint category Online Shopping

Mirraw - order since 24.06.2015 not yet finalised

User
 malmunchkin on Jul 7, 2015
i placed an order during khamaal dhamaal, up to date, i dont have my order. yogita sakpal makes empty promises to call me, sent over 100 emails to this pathetic organisation, no respect, or common decency to respond to emails, why advertise, when you cannot deliver?? l totally disapointed, i advised on the urgency as well, and they just dont bother to respond.....
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

Mirraw.com - Did not receive the order

User
 Sruthi Thyvalappil on Jul 2, 2015
Hi, Order number : M440704664 I am really disappointed with online ordering site Mirraw I ordered one anarkali salwar and Saree on 08-Jun-2015 and Expected Delivery Date was 2015-06-30. I called to customer care on 09-Jun-15 to tell them to expedite the order as it was important for me and they ensured that I will be receiving the items by 28-Jun-15. But i did not receive the item till now. Today (01-July-15, 4.30PM) when i called to customer care, they told me that they are having some issues with my order and i will be receiving my order only on July 8th. I was not informed earlier regarding...
Complaint comments Read comments [1] Complaint category Clothing, Shoes & Accessories

Mirraw.com - cancellation within 24, Order placed yesterday at 1.00AM (GMT +2) to be canceled today at 2.11PM (GMT +2)

User
 Nithya Poovannan on Jun 27, 2015
Hi, I have placed an order of two sarees yesterday night from France at around 1.00Am to be delivered to an address in a chennai, and after the payment I have received two automated generated mails from Mirraw stating that the order was cancelled and I had to retry placing them again which redirected me again to the PayPal website...after once again paying for the same 2 sarees (Nitay Fashion)...it was in the course of being processed I guess and today morning on checking the status and my mails I have again two mails but this time the same saree (kindly check the attached file pictures screen...
Complaint comments Read comments Complaint category Online Shopping

Mirraw - WORST WORST EXPERIENCE,Lost my money - got a damaged old sareer - what you see in the website is the one which you receive. [Resolved]

User
 subis on Jun 26, 2015
Hi Team, Order number - M426764077, I made a online order of 2 sareer (below email), yesterday received one sareer (White sareer - Bikaw) in cash on delivery. When opened the courier, found that the sareer is damaged.See below a) There is two piece of sareer and both doesnt match the same colour. b)The blouse was white and golden in your website but the received one one is black blouse (material) c)I am sure its not new materialsareer, as I could visibly see strains in the sareer. d)I clearly mentioned while ordering that I want same colour, same texture, everything same as I see in your website....
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

Mirraw - Order number M814801608 gets cancelled automatically but amount gets deducted in my account [Resolved]

User
 jothibabu on Jun 26, 2015
I have ordered AMBAJI SAREEE which cost Rs.215/- on 25th June 2015. I dont know why the order has gets cancelled but at the same time my amount has been deducted in the specified account.. Neither revert me back my money or deliver my product in a good condition to the given shipping address...
Complaint comments Read comments [2] Complaint category Clothing, Shoes & Accessories

Mirraw.com - PRODUCT NOT DELIVERED [Resolved]

User
 MathiP on Jun 12, 2015
Order Number: M831820273 Ordered on: 03 Jun 2015 Expected Delivery Date 2015-06-11 Item : Brown printed cotton saree with blouse Saree Swarg Quantity: 1 Status: DISPATCHED Courier:Delhivery AWB:147310006101 But the product is not delivered to us....
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

Mirraw.com - Reg:Money not refunded [Resolved]

User
 salmamuneer on Jun 8, 2015
We ordered for a Saree but we got shipment of black jeans of COD 296810345483 and paid 1428/-.After that we returned back that jeans by doing courier to mirraw but still amount not refunded from them.So many times contacted to their customer care, Even though NO answer.So please help us regarding this ....
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

Mirraw.com - Unethical behaviour [Resolved]

User
 Seasonique on Jun 4, 2015
I paid for my two items for amount of $188 on 5/1/15 and just got an email saying they cannot do the order because of defective material. In the meantime, they send me numerous emails about payment not received (where paypal showed payment in my account), having problem with stitching etc. I have spoken to them numerous times, asked for a return call, speak to a manager but got nothing but emails and the emails didn't seem consistent, such as one email says one thing the other is completely conflicting. I think this company is trying scam customers. I am not sure I will get my money refunded....
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

Mirraw - Ordered item not yet been received.

User
 Sudhin Debbarma on Jun 2, 2015
Dear Sir, I am Sudhin Debbarma, from Ambassa, Dhalai District, Tripura, I was placed an order vide No.M082168371 for 1(one) Salwar Suit Set to your company. It was declared that the item mat be received within 2th May 2015 (approx. date). But till date I am not yet been received my ordered item. In this regard, I was tracked my order which DTDC tracking number was sent by you in everyday. But the status is same in everyday. The ordered location is Pondecherry since from last week. Sir, I want to know actually what happening and also want to know the next expected date to delivery of my...
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

Mirraw - Non receipt of material ordered [Resolved]

User
 Msharma001 on May 14, 2015
Order no. M853716506 placed on 06-05-2015 and material despatched by DTDC under ref no. A31674285. This was never recd and after many follow ups they say it has been delivered DTDC status also shows material delivered. There is no check whether the material is delivered on correct address or not this is the way DTDC works and Mirraw also does not check the delivery status we have to follow up for non receipt and they keep saying it has been delivered. This is what happens when you pay in advance request all to purchase items only on COD basis and not from Mirraw which collects money beforehand and...
Complaint comments Read comments [2] Complaint category Clothing, Shoes & Accessories

Mirraw - Such a bad and cheap product [Resolved]

User
 rianka on May 8, 2015
I am Rianka Deb Biswas. from mirraw.com I have ordered seven items. Those were gifts to my in laws. Two of the sarees came to be such a bad material that my relatives told me how can I order something. They don't know how to do courier. I told mirraw.com to arrange some reverse pick up as I am disappointed and not satisfied with it. I am in USA for 27 years and never faced these kind of problems as I have so many websites to order gifts. This is my first time that mirraw.com has attracted me and ordered so many items. These sarees were so bad so bad. I have told several times my relatives they...
Complaint comments Read comments [1] Complaint category Clothing, Shoes & Accessories

Mirraw - Recived product different than what Ordered [Resolved]

User
 shweta hiremath on May 7, 2015
I have ordered Product ID : 350415 (Yellow embroidered chanderi semi-stitched salwar with dupatta) but i have got diffrent product Product ID : 319580 (Brown embroidered viscose semi-stiched party wear straight salwar kameez), which is lesser price than wht i have ordered....
Complaint comments Read comments [2] Complaint category Clothing, Shoes & Accessories

Mirraw.com - Have not received my order

User
 TasneemH on Apr 24, 2015
I ordered and paid for clothing online from Mirraw.com on 25 January 2015, expected date of delivery was 06 February 2015. To date nothing has been received. Customer service keeps replying to my emails saying that my query has been acknowledged and that they will email tracking details within the next 48 hours. The last reply to my email was on 16 April 2015, I was asked to give them 72 hours to investigate. All I received two days ago was a survey asking to rate their service!...
Complaint comments Read comments [1] Complaint category Clothing, Shoes & Accessories

Mirraw.com - want to issue a complain against the online butique Mirraw.com for customer harrasment and cheat with customer after full payment

User
 mandal Namita on Apr 23, 2015
Hello Sir, Mirraw.com is an online boutique. I just order a saree and did total payment. I just waiting for my product and contact with them via mail. Every time they reply my order has been escalated their team will contact me within 72 hrs. They never called me. I didn't get my product as well as I did not get my cash back.I have payed Rs.1092 for my saree. Below is one of reply mail from Mirraw Team member Ravi Kumar. Hi Namita, Thank you for writing to us. With reference to your order M400880043 and concern regarding product not yer delivered has been escalated to our concern...
Complaint comments Read comments Complaint category Online Shopping

Share this page with others

Recently Discussed

1 days ago
Mirraw.com
Did not receive the order
1 days ago
Mirraw.com
Payment made for Order that was not shipped & now not refunding
2 days ago
Mirraw.com
No refund - order number M887437563
9 days ago
Mirraw.com
Mirraw.com-didn't refund my money
9 days ago
Mirraw
Non receipt of material ordered