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Mirraw Customer Care

Mirraw Online Services Pvt Ltd

252, Lucky Mansion, Peri Nariman St, Fort
Mumbai
Mumbai City District
Maharashtra
India - 400001

Customer Care Phone Numbers and Contacts

Phone:+91 80 8078 1780
We provide quality ethnic women wear including sarees, salwar kameez, imitation jewellery and much more.
 
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Mirraw Complaints & Reviews

Mirraw.com - Non receipt of reverse courier after returning product I ordered

User
 susmita2408 on Mar 18, 2015
SIr, This is to state that the eCommerce site Mirraw.com is dodging on giving me back the refund of reverse courier after sending me a dirty saree. I ordered a saree online from Mirraw.com on 30th Dec 2014. They delivered the saree, and it was soiled, it was dirty and i called them to ask for a refund. They said the product can be refunded if I courier the saree to them, they will refund me the courier cost. After more than a month, they refunded the saree cost, but they are yet to refund me the courier cost of Rs 350. They always say, we had a technical problem, or they say it has been refunded...
Complaint comments Read comments [2] Complaint category Online Shopping

Mirraw.com - Did not receive product/No reply

User
 Not a happy customer on Feb 19, 2015
I have spent over 10, 000 RS. Ordered on Feb. 04-2015. They have been sending me emails back and forth regarding how my order is delayed.. At first it was one of the product not being available, then they asked me to add another item instead of that one. Once i picked a different product i told them that changes have been made. Then they emailed me back confirming that one of the product was added and never confirmed the second one. After that they stopped responding to my emails. I am still waiting to hear back, i have been emailing them every day. I dont know if they are just too "busy" or if...
Complaint comments Read comments [2] Complaint category Clothing, Shoes & Accessories

Mirraw - withdrawal of money from ATM [Resolved]

User
 sheela Ravikumar on Feb 13, 2015
Received a call from this number asking me the details of my ATM card.The number from which call came was 7053584081. They have withdrawn an amount of Rs 1700/- from my account. They are not responding to my call since then and and cutting the calls which goes to them....
Complaint comments Read comments [2] Complaint category Online Shopping

Mirraw - Not received the product till now

User
 sheela Ravikumar on Feb 13, 2015
Hai, I have ordered the chaahat jewellery order number M855143218 on 29th of January last month 2015.(Product number)is 77060. I have not received the same till date.When i contact them no response or they will send an automatic reply will be there.I have paid an amount of Rs1350/- to the bank which they send me by mail.Please take this matter up. Regards Sheela Ravikumar My number is 9497272257avikumar...
Complaint comments Read comments Complaint category Jewelry & Watches

Mirraw - Order got cancelled but without money refund

User
 Debasmita124 on Feb 1, 2015
I bought a saree on 27th Jan, when I saw the delivery status it shows "Vendor Cancelled". I called the customer care number quite few times, but every time disconneted of telling that they will get back to us. But the call is never comes.Now point is that, I did not get back any money from them. My order: M351704800. Can anyone please take a look on this matter. Thanks Debasmita...
Complaint comments Read comments Complaint category Online Shopping

Mirraw.com - They Gave the fradulent dipatached details...

User
 Tharani Priya on Jan 30, 2015
I have order an item on 21.01.2015 with above mentioned order no M520120573..The status shows items was dispatched in DTDC courier with docket no M16390250 .. And i now i have track my dispatched item in DTDC site. But it was shows AWB/REF NO...M16390250 could not found....
Complaint comments Read comments [1] Complaint category Jewelry & Watches

Mirraw - Regarding my order with status "cancelled"

User
 Monica B on Jan 16, 2015
I placed my order on 14th this month, the transaction was successful . But next day when i tracked my order it showed 'cancelled'. Though i dont know 'why'; right now all that iam interested is in getting the money back. Please if someone could kindly look into dat matter. My order:M213126783....
Complaint comments Read comments [1] Complaint category Jewelry & Watches

Mirraw.com - Refund not received yet.

User
 Harish Mehta 12434 on Jan 7, 2015
i ordered a sarree from mirraw on 6th december 2014. The product they sent was defective and had few cuts on the corner side..i immediately reverted back to them with the pictures of the sarree. They asked to courier back the product and they will reimburse me with the courier charges . I did that and the sarree was successfully received by them but till date ie, even after 15 days they have not refunded the amount of Rs 1270 ( Rs 999+270 courier charges) . They are also not even replying to the mails.. Very bad service. I will surely sue them if i dont get my oney back Order Number:M828624863 email...
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

Mirraw - Bad PR & Wrong item send!!!!!

User
 Sarasay Sonia Chetri on Dec 3, 2014
I've purchased 4 items online costs MYR437 from Mirraw. I like they products. I bought it last 4/11/14 and received it on 26/11/14.The 2 item receive is in order. But only this 2 item which is : 1. Ganesha Idol missing (left behind-only i when i question (email) them and it take more than 3 day to confirm it!and the customer service mention that going to be refund back) 2. Wall Deco (diyas), I order 2 sets in black color (confirmation email with the customer service on 13/11/14 ), which only received it 1 set in green color together inside with 2 pc of chicken sticker! No idea why include together,...
Complaint comments Read comments Complaint category Online Shopping

Mirraw.com - Paid for product but didn't receive it [Resolved]

User
 gsubrama1 on Dec 1, 2014
Hello, Ordered jewellery on their website which i never received. On contacting them, i'm being told that 'somebody' signed and took the package. They are not able to produce any evidence on who signed and i live in a gated community where the security is fairly tight. I think they are either committing fraud or this is negligence. It's been a month since they charged me and there hasn't been resolution....
Complaint comments Read comments Complaint category Jewelry & Watches

Mirraw - Money cheat

User
 Sekar Thangavel on Nov 19, 2014
Hi, My wife ordered a product from this site, but after 15 days also they haven't delivered the product. If we call them, lethargically they are speaking. I would strongly say that don't go with this site. This is fake site. Regards, Naga...
Complaint comments Read comments Complaint category Online Shopping

Mirraw - Damaged item replacement

User
 Kalaai on Nov 5, 2014
I have made an international (UK) order by Oct 10th and didn get mail confirmation for 4days. Got a mail saying that it will be received before 24th Oct, which didnt happen so. In addition got a damaged item by Oct 27th. The main reason for damaged item must be the courier they choose (SKYNET). They charged INR1800 for all the items (which is less than 500gms total weight) for international shipping charges but they couldnt afford FEDEX OR someother reputed courier service. The parcel was opened, the seal was opened and checked in courier service company and didnt pack well, which resulted in damaged...
Complaint comments Read comments Complaint category Jewelry & Watches

Mirraw - Mirraw did not refund my Return shipping cost [Resolved]

User
 pr.shv on Nov 5, 2014
Order No.# M340186864. I returned this product and got refund after sending so many mails to Mirraw.com But as they promised They have not refunded my Return shipping cost which is Rs. 160 till yet. They asked for my bank details for refund on 1st November. Five days have passed and they have not refunded my return shipping cost till now. Why should we bear all this pain and they are at fault. Mirraw is a liar. Their services are poor. Customer representatives are sleeping everytime. They Don't involve in the conversation. Even disconnect calls and take calls. They ignore customers. Please never...
Complaint comments Read comments [1] Complaint category Jewelry & Watches

Mirraw - Refund not made

User
 pr.shv on Nov 5, 2014
I returned my parcel for refund via DTDC on 1st November and provided them with the image of the reciept. AWB no. is V19131797 Please check on the link dtdc.com/index.asp This parcel have been delivered on 4th november. I also confirmed with the vendor and he told me that he has sent them a confirmation mail for the same. But now they are not even replying to my mail and when you call them they are so irresponsible and so sleepy while talking. My product worth Rs 2350 and Return shipping cost was Rs 160. They told me earlier that they will make refund as soon as they get confirmation mail from...
Complaint comments Read comments [2] Complaint category Jewelry & Watches

Mirraw - Fraud representation

User
 Rita Batra on Oct 30, 2014
I have ordered gold pearl dangler ear cuffs (M112383615) from www.mirraw.com extremely unsatisfied from the product received. It's but obvious the earrings are always in pair. But the product received contains only ear earrings. For the second ear i have to order again which come to me costlier than expected. This is a case of misrepresentation and will never recommend anyone to order from this website....
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

Mirraw - Incomplete delivery [Resolved]

User
 ailuutt on Oct 24, 2014
Dealing with Mirraw has been difficult to say the least. After tens of e-mails and some mistaken invoices I finally managed to clear out my order. However, when it arrived, there was a salwar suit missing and one of the suits that was said to be ready-stitched came as fabric. My e-mails asking about my order have not been answered....
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

Mirraw - Product not delivered

User
 SheelJ on Oct 15, 2014
I placed an order for a necklace and made advance payment. I recieved sms after few days that your product is sucessfully delivered whereas I have not even recieved it. I am not getting any proper response from Mirraw. I feel cheated....
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

Mirraw - Delivery date 14/10/2014 but haven't even courier the products yet [Resolved]

User
 Kaymavani on Oct 13, 2014
Did online purchase for 5 salwar kameez. Which the delivery date is on 14/10/2014 Received an email on 9/10/2014 stating that one of the suit it not available. I replied to cancel that Particular suit order & refund the money, didn't get any reply till 12/10/2014, which they claim they are still Waiting for my suits to reach their office for them to qc check & courier it. Tried calling & messaging but no reply...
Complaint comments Read comments [1] Complaint category Clothing, Shoes & Accessories

Mirraw - Mirraw - Incorrect Delivery

User
 Mohanamala on Oct 10, 2014
I placed an order for Bangle on 26 Sep 2014. I got my product(Bangle) delivered today in wrong size(2.6). I have requested for 2.8 but it is delivered in small size which will not fit for me. I have raised a ticket for return on the day of delivery itself(Oct 07 2014) but there is no response for next 2 days. Inner package of the delivery has clearly mentioned as 2.6” but in the outer courier package someone has overwritten as 2.8”. Attaching proof for the same. There is a mess-up in checking a product for Delivery. It clearly shows that Packing team knows they are offering wrong size...
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

Mirraw - Repeated Reminders and Poor Delivery [Resolved]

User
 NishthaTal on Oct 5, 2014
Hi Mirraw I want my money back due to lack of service from your end.. incorrect delivery after repeated reminders is not acceptable at all .. PLEASE CANCEL MY ORDER AND REFUND ME THE MONIES IN MY ACCOUNT, ENTIRE MONEY OF INR 4, 049/- TO MY ACCOUNT. MIRRAW and FEDEX are extremely poor in their customer service... My package after repeated reminders have been delivered to wrong address... Are you really interested In business or just fooling around vit ur clients... WHO IS RONAK TO WHOM THIS PACKAGE IS DELIVERED. AWB 771305785456 Signed for by: ..RONAK Ship (P/U) date : Mon 29/09/2014...
Complaint comments Read comments Complaint category Online Shopping

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