Mirraw Customer Care
Mirraw Online Services Pvt. Ltd.
Customer satisfaction rating: 53%
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122
COMPLAINTS

Mirraw Customer Care

Mirraw Online Services Pvt. Ltd.

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Address
252, Lucky Mansion, Peri Nariman St, Fort
Mumbai
Mumbai City District
Maharashtra
India - 400001

Customer Care Phone Numbers and Contacts

Phone:

Customer satisfaction rating
53%
Complaints
122
Responses
68
Resolved
63
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Mirraw Complaints & Reviews

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Mirraw — Cancellation of an order

 sinabd on May 26, 2016
I ordered a saree at 10pm on 23rd may. Since my wife did not like that i wanted to cancel the order. I tried their two numbers +1-760-678-1780 and +91 80 8078 1780. Those two are totally fake numbers, only plays some music and some bull voice. No one ever responses. Then i sent an cancellation request email to team@mirraw.com and someone named pratik zanke from mirraw.com support team responded and told that they are going to cancel the order. I sent the cancellation request within about 2 hours of placing the order and according to their website anyone can cancel orders within 24 hours. But after...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Mirraw — Not at all a good place for online shopping

 Shashidhar Nc on May 17, 2016
Please don't trust this company, After payment they don't refund you.The worst customer support. They don't reply to you at all once you paid money.Don't waste money on this website.I ordered dress material and after 2 days i came to know that the order cancelled as they don't have that material.If they didn't have that material then why they displayed in the website. When i requested for refund that is the last call they received after that they stopped replying to my call and mail.My order no was m731466033...
Complaint comments  Read comments Complaint category Online Shopping

Mirraw — Haven't received pkt no response at all

 Himakurada on May 11, 2016
I made a purchase worth 200$ from USA and asked Mirraw to change the address as I had moved suddenly. They created two tkts saying they will get back to me In 24 hrs not only did they not respond to the ticket they won't answer my emails either the tracking number which was valid now shows invalid on the site. Mirraw seems to be totally unreliable. I always have problems with them this is my third purchase and will be last....
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Mirraw — Product not delivered after receiving the payment

 Aneesha Nadhan on May 9, 2016
Sir,

I have ordered for a dark pink printed tussar silk saree from mirraw.com through cash before payment option. I have paid the cash on May 2, 2016. But i have not yet received the product, even when i called the customer care there is no response from that site. So i want the amount what i have paid for them.

Kindly do the needful

Regards

Aneesha...
Complaint comments  Read comments [3]Complaint category Clothing, Shoes & Accessories

Mirraw — Purchase one product but got cancelled due to out of stock but not refunded amount [Resolved]

 madhavip on May 4, 2016
I have ordered two sarees on 12th march, 2016 and order no is : m686808346, out of two one got delivered to my address but the second one not delivered to my address. So made a call to mirraw customer care and said that the saree was out of stock and will refund the amount to my account. But after more than one week i checked my account there is no amount got credited, from the day onwards till now i called and mailed to mirraw support team but i'm not getting any refund status or any response from them. Everytime these people are saying refund status got cancelled so i shared my another account...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Mirraw — I never received my item or a refund

 ktosamantha on Apr 27, 2016
I ordered online on www.mirraw.com, and was expecting to receive my item. I have my order number, it is : M 178344164, But i never received it. And now they have stopped all communication.
I was told by the resource manager that she would get back to me in 24 hours, it has now been over 48 hours and she never got back to me, as well as they are now not replying to emails or messages on facebook or any phone calls, they only reply with auto generated messages.
I am not the only one that they have done this to, on their facebook page there are a lot of costumers that have been cheated...
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Mirraw — Took money and never paid

 sausug on Apr 26, 2016
Hello
please note there is mirraw online site who is selling indiaan ethnic products amd jewellery online they are based in mumbai they took my money around 18000/rs and never paid back,
they are farud cheaters, they have so many complaints online which there customers marked online still they are selling stuff and making faruds,

www.mirraw.com is the cheap site sell fake products and never pay there vendors payments on time,

they are small chors, in the market,...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Mirraw — Money not refunded..!!

 Priyanka Reji on Apr 24, 2016
I purchased a stitched saree blouse from Mirraw.com ( order no. M210540643 Amount Rs.1445/-) on 20th March 2016. But i returned it as the size was not okay for me. They mailed me that my refund would take 15 working days. So i waited. Even now, after a month they have not given my money back. Each time they mail me that they ll refund it soon. But nothing has happened yet. They close the ticket just like that. Now they are not even responding for the mails. Its just a fraudulent site. Never trust them. Once your return the product its finished. They don't even care. Sites like mirraw.com should...
Complaint comments  Read comments Complaint category Online Shopping

Mirraw — Fraud site

 sausug on Apr 20, 2016
Mirraw is the fraud site do not buy from them, they are cheaters they took my money and now there is no reply from there staff and there owners mr anup,


they owe me more than 20000 rs, they are crook, in the market,
cheaters, and beggars, , , , , , ,

dont buy from them, , , , , , , , , , ,...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Mirraw — Didn't pay the money [Resolved]

 sausug on Apr 19, 2016
Please dont buy anything from mirraw.com !!!
I am a vendor with mirraw, they never paid the money to us from the customers they took money and dont reply them on time,
Many customer called us for the fake products which mirraw is selling and making huge profits,

Mirraw .com based in mumbai is the worst site who is making fool of there customer and vendors there owners are same cheaters,

Kindly advice me how to take these cheaters to law before they cheats somebody else.!!

Dont buy from mirraw just ready the complaints before buying from...
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Mirraw — Jewellery&sarre

 alagarsamy pitchi on Apr 19, 2016
Order no M41523025, sub order:no ID 1322333, Tracking no:X16225351aaaaaaaalready paid the amount through HDFC BANKRS638 dated 19.03.2016 I didnot recived the orders. please take immediate action my cell no 8695626544...
Complaint comments  Read comments Complaint category Jewelry & Watches

Mirraw — Fraud [Resolved]

 sukhbinepal on Apr 16, 2016
This is the worst service ever! i ordered on march 26 and i did not recieve anything till today. They dont even pick up the phone and have already charged my order. I dont know what to do i even tried to contact cc avenue the people who they use for credit card services. I need my money back. Beware everyone they are big frauds.

My order number is m856054083 i need a refund asap. Or i need my stuff because i need it by next week. I paid 200 dollars for literally nothing. Calling these people 50 times a day and no one picks up....
Complaint comments  Read comments Complaint category Jewelry & Watches

Mirraw — Jewellery and saree [Resolved]

 alagarsamy pitchi on Apr 5, 2016
My order no M415230258, ID no 1322333, X16225351, did not recived pl arrange to me sent he aritcals...
Complaint comments  Read comments Complaint category Jewelry & Watches

Mirraw — I am complant for not recived my order [Resolved]

 alagarsamypitchi on Apr 4, 2016
My order no 415230258, tracking no x16225351 id1322333 donot recived my order till date...
Complaint comments  Read comments Complaint category Jewelry & Watches

Mirraw — Refund — order:m006267580 [Resolved]

 ana88 on Apr 2, 2016
I ordered one saree and it was faded, damaged and not as shown in the image on website. Mirraw doesn't provide return pickup so i sent them back the product on my own expenses of of 140rs. Return reached to them on 07/03/2016. They initiated the refund process and said maximum it will take 20 days to get the refund in bank account.
They have not even shared the transaction id of refund till today : 2/04/2016, i haven't received my refund. Their customer service is very bad. They give useless replies and never resolve the issues. Their customer care number is never received by anyone.
Complaint comments  Read comments Complaint category Online Shopping

Mirraw — Refund not processed - more than 2 months [Resolved]

 pragnyamishra1 on Apr 2, 2016
Ts more than 2 months and my refund is not processed and they are lying they processed the refund when I check with bank they have not recieved any funds from mirraw totally fraud com. Ekta pandya pratik they all are liers always keep on fooling. They will say the transaction id will be shared within 24hrs then next day within 72 hrs but nothing. Pratik always copy the same mail without understanding anything. when i check with paypal today to find they all are lying and no funds have been recieved from mirraw, Please beware of God dont cheat innocent people!!! I would have written thousands of...
Complaint comments  Read comments Complaint category Banks

Mirraw — Bad customer service [Resolved]

 vidhya.abhi2009 on Apr 1, 2016
Horrendous service. I am seeking all avenues online to expose the inefficiency within Mirraw in delivering products to end customers. I didn't get my order for a week and I asked them to process a refund. They only processed refund for one product and asked me to return the other product and claim refund. How am I to return a product that wasn't delivered. Mirraw has not been successful in tracing my product. If the product is delivered I want them to provide proof of delivery....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Mirraw — Regarding refund [Resolved]

 Ranjeet Ranjan1 on Mar 30, 2016
Hello sir,
My order is m135770342. I got damaged product, so i returned the product by speed post and i have given the returned item slip of speed post also. They have released the coupon that i don't want. I want my money back which should be credited in the bank from which i have done the payment.Please initiate the return amount as soon as possible.I am trying to communicate through mail and phone but i am not getting any response.Now i am really fed up with your customer service.This is very worst service i have ever received.In future if i wont get money back then i wont recommend...
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Mirraw — Jewelry/Refund has not received [Resolved]

 Ashwini Premanand on Apr 2, 2016
Date : 12-Mar-2016
Phone # 8080781780
Description : bought a jewelry worth 850, Returned the product due to unsatisfactory via courier the procedure was given by customer care .
Requested for refund given all my details but not received the amount yet. Keep on following the customer care service after returning that .
No response is given after that .please enquire and solve my issue .

This follow up starts from March 12 ....
Complaint comments  Read comments Complaint category Jewelry & Watches

Mirraw.com — Payment not received [Resolved]

 Parvatham Naresh on Mar 26, 2016
Dear sir/madam,
Very good morning,

I had order one product in mirraw.com my order acknowledgment number is m600604201 on 27 dec 2015,
I had kept my order return, but mirraw.com had taken my order back i had tracking detail is dtdc courier bill no h51469193 to them,
And i had given my bank account detail up to now they had not credited my amount....
Complaint comments  Read comments Complaint category Online Shopping

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