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Mirraw Customer Care

Mirraw Online Services Pvt Ltd

252, Lucky Mansion, Peri Nariman St, Fort
Mumbai
Mumbai City District
Maharashtra
India - 400001

Customer Care Phone Numbers and Contacts

Phone:+91 80 8078 1780
We provide quality ethnic women wear including sarees, salwar kameez, imitation jewellery and much more.
 
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Mirraw Complaints & Reviews

Mirraw - Money cheat

User
 Sekar Thangavel on Nov 19, 2014
Hi, My wife ordered a product from this site, but after 15 days also they haven't delivered the product. If we call them, lethargically they are speaking. I would strongly say that don't go with this site. This is fake site. Regards, Naga...
Complaint comments Read comments Complaint category Online Shopping

Mirraw - Damaged item replacement

User
 Kalaai on Nov 5, 2014
I have made an international (UK) order by Oct 10th and didn get mail confirmation for 4days. Got a mail saying that it will be received before 24th Oct, which didnt happen so. In addition got a damaged item by Oct 27th. The main reason for damaged item must be the courier they choose (SKYNET). They charged INR1800 for all the items (which is less than 500gms total weight) for international shipping charges but they couldnt afford FEDEX OR someother reputed courier service. The parcel was opened, the seal was opened and checked in courier service company and didnt pack well, which resulted in damaged...
Complaint comments Read comments Complaint category Jewelry & Watches

Mirraw - Mirraw did not refund my Return shipping cost

User
 pr.shv on Nov 5, 2014
Order No.# M340186864. I returned this product and got refund after sending so many mails to Mirraw.com But as they promised They have not refunded my Return shipping cost which is Rs. 160 till yet. They asked for my bank details for refund on 1st November. Five days have passed and they have not refunded my return shipping cost till now. Why should we bear all this pain and they are at fault. Mirraw is a liar. Their services are poor. Customer representatives are sleeping everytime. They Don't involve in the conversation. Even disconnect calls and take calls. They ignore customers. Please never...
Complaint comments Read comments [1] Complaint category Jewelry & Watches

Mirraw - Refund not made

User
 pr.shv on Nov 5, 2014
I returned my parcel for refund via DTDC on 1st November and provided them with the image of the reciept. AWB no. is V19131797 Please check on the link dtdc.com/index.asp This parcel have been delivered on 4th november. I also confirmed with the vendor and he told me that he has sent them a confirmation mail for the same. But now they are not even replying to my mail and when you call them they are so irresponsible and so sleepy while talking. My product worth Rs 2350 and Return shipping cost was Rs 160. They told me earlier that they will make refund as soon as they get confirmation mail from...
Complaint comments Read comments [1] Complaint category Jewelry & Watches

Mirraw - Incomplete delivery

User
 ailuutt on Oct 24, 2014
Dealing with Mirraw has been difficult to say the least. After tens of e-mails and some mistaken invoices I finally managed to clear out my order. However, when it arrived, there was a salwar suit missing and one of the suits that was said to be ready-stitched came as fabric. My e-mails asking about my order have not been answered....
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

Mirraw - Product not delivered

User
 SheelJ on Oct 15, 2014
I placed an order for a necklace and made advance payment. I recieved sms after few days that your product is sucessfully delivered whereas I have not even recieved it. I am not getting any proper response from Mirraw. I feel cheated....
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

Mirraw - Delivery date 14/10/2014 but haven't even courier the products yet

User
 Kaymavani on Oct 13, 2014
Did online purchase for 5 salwar kameez. Which the delivery date is on 14/10/2014 Received an email on 9/10/2014 stating that one of the suit it not available. I replied to cancel that Particular suit order & refund the money, didn't get any reply till 12/10/2014, which they claim they are still Waiting for my suits to reach their office for them to qc check & courier it. Tried calling & messaging but no reply...
Complaint comments Read comments [1] Complaint category Clothing, Shoes & Accessories

Mirraw - Mirraw - Incorrect Delivery

User
 Mohanamala on Oct 10, 2014
I placed an order for Bangle on 26 Sep 2014. I got my product(Bangle) delivered today in wrong size(2.6). I have requested for 2.8 but it is delivered in small size which will not fit for me. I have raised a ticket for return on the day of delivery itself(Oct 07 2014) but there is no response for next 2 days. Inner package of the delivery has clearly mentioned as 2.6” but in the outer courier package someone has overwritten as 2.8”. Attaching proof for the same. There is a mess-up in checking a product for Delivery. It clearly shows that Packing team knows they are offering wrong size...
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

Mirraw - Repeated Reminders and Poor Delivery

User
 NishthaTal on Oct 5, 2014
Hi Mirraw I want my money back due to lack of service from your end.. incorrect delivery after repeated reminders is not acceptable at all .. PLEASE CANCEL MY ORDER AND REFUND ME THE MONIES IN MY ACCOUNT, ENTIRE MONEY OF INR 4, 049/- TO MY ACCOUNT. MIRRAW and FEDEX are extremely poor in their customer service... My package after repeated reminders have been delivered to wrong address... Are you really interested In business or just fooling around vit ur clients... WHO IS RONAK TO WHOM THIS PACKAGE IS DELIVERED. AWB 771305785456 Signed for by: ..RONAK Ship (P/U) date : Mon 29/09/2014...
Complaint comments Read comments Complaint category Online Shopping

Mirraw.com - Mumbai : Incomplete order and lying about courier

User
 vijaita on Aug 9, 2014
my order no M641305682. I have made order for two rakhis from this site 0n 30th July. they sent only 1 on 4th august. after complaining on 4th august i am calling daily to them and they have only one answer ''''''''''''''ki dispatch ho chuki hai but no tracking details'''''''''''''''''''since last 5Days and now today is 9th august evening and tommarow will be raksha bandhan..and i have only one rakhi..very poor customer service, and a fraud company cheating people....
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

Mirraw - No reponse on ordered items and delivery date. [Resolved]

User
 sushma.saikiran on Jun 30, 2014
I ordered on 26 th june. It was mentioned that it would take 12-15 days for delivery for international delivery location. Where is the confirmation? M427041825 Your contact numbers are not working. No proper response from you about delivery date. CCare says vendore doesnot send ordered items to quality check!!! Can you tell me do I have to do anything with your irresponsible vendor. Such vendors should be entertained by you otherwise you will lose your credibility....
Complaint comments Read comments [1] Complaint category Jewelry & Watches

Mirraw.com - Item ordered delivered someplace else?

User
 Momer on Jun 14, 2014
I ordered 2 dresses from Mirraw on 4th June, both were to be delivered by June 12. Mirraw did an excellent job of shipping one of the items well before the promised time. The item was as good as expected. Giving Mirraw the credit where it's due. The second item has not been sent yet. The courier tracker shows that it has been delivered in Cannanore. What in the world is happening? My email got a standard response which gave me the impression that they did not understand what the problem is. Please send the second item to Hyderabad or please refund the money, Mirraw....
Complaint comments Read comments [1] Complaint category Clothing, Shoes & Accessories

Mirraw.com - Misplaced my order and shipped to a different place

User
 Omer Mohemmed on Jun 14, 2014
I ordered for two dress items on 2nd June worth 4500/-. One of which did not reach my address in Hyderabad. Rather it was sent to Cannanore as per the shipment tracker in DTDC AWB no. A28837901. They don't respons when I call them. You can never connect to the phone number they have given - +918080781780. Email them and they want 4 hours to respond, but they would respond within 24 hours with "we sent you the items and collected them". They are yet to find that they sent the shipment to Kerala. Wonder how long I'd need to wait before I receive my shipment. Or should I ask for a refund?...
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

Mirraw.com - Fraud and cheating

User
 nishi1 on Apr 28, 2014
I bought two sarees and both were damaged, so I returned one of them which was more damaged. But after taking its tracking number, they are not replying to my emails. They have not send back the saree and have not refunded the money. They are cheating on the name of online shopping and selling their bad products. This should be stopped and proper action should be taken against them....
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

Mirraw - no response to my order and repayment [Resolved]

User
 snehachaitanya on Dec 7, 2013
i did online shopping on december 5, 2013.i got an email that my order was cancelled due to improper transaction and i was asked to order again.so i ordered again.later when i checked my bank balance double the amount was reduced.i just called them and nobody responded.i even sent so many emails.later i cancelled one order and requested them to repay the amount..there is no response.atleast i am not even able to track the order...
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

Mirraw - Fraudulent- no communication [Resolved]

User
 MPrasada on Jun 6, 2013
Placed an order for approximately RS 9900 on Saturday 2 June but to date have received no order confirmation email, even after emailing and phoning through their given number (switched off) phone number :02265264783 their email id: team@mirraw. com. I am based overseas and will now need to pursue this matter through paypal. Buyer BEWARE...
Complaint comments Read comments [3] Complaint category Jewelry & Watches

Mirraw - Lost Money

User
 Saraswathi Raaju on May 8, 2013
Hi, I had purchased an fancy earrings online in www.mirraw.com, I didn't like it, i couriered back them the article, they are not replying for mail. mobile number switched off. its located in Hyderabad.
phone number :02265264783
their email id: team@mirraw.com.

Please help.

Regards,
Saraswathi Y L
+91-9986626899
Saraswathi.reach@gmail.com...
Complaint comments Read comments [41] Complaint category Jewelry & Watches

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