Mirraw Customer Care

Mirraw Customer Care

Mirraw Online Services Pvt Ltd

252, Lucky Mansion, Peri Nariman St, Fort
Mumbai
Mumbai City District
Maharashtra
India - 400001

Customer Care Phone Numbers and Contacts

Phone:+91 80 8078 1780
We provide quality ethnic women wear including sarees, salwar kameez, imitation jewellery and much more.
Satisfactory Rating
39%
Complaints
58
Resolved
23
So far so good - The company responded to our notifications and is working on resolving complaints.
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Mirraw related photos (16)

Mirraw Complaints & Reviews

Mirraw.com - Half products were delivered

User
 Jysri#12345 on Aug 26, 2015
I ordered 11 salwar kameez suits oh of which I received only 4. And when I call they are not responding. My order Id is M8121 62344. Please see that my products are delivered . When it rack it says transit or delivered . But I haven't received it....
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

Mirraw.com - Order not received for almost 2 months

User
 Usha Iyer on Aug 25, 2015
I placed this order on July 2nd. This order has exceeded the time limit stipulated by the contract. I am now in a state where i have not received the order and cannot even cancel it. The response from the Mirraw team has been pathetic and all i hear is "We are looking into your issue and will get back shortly" I am shocked that the number of attempts to contact me were numerous when I had some items in the cart. After placing the order there has been no information on any follow up process. Some one was supposed to contact me via phone towards end of July and no one has contacted me. The phone...
Complaint comments Read comments Complaint category Jewelry & Watches

Mirraw - Product not shipped on time [Resolved]

User
 Rekha Panicker on Aug 13, 2015
My order number is M110174056. I have ordered two anarkali churidars on 27th July 2015 and the expected delivery date was 12th August. I have paid the stitching charges also. I stay abroad and is in India up to 15th August. I have given my address and phone number in India for shipping. Yesterday I sent an email to mirraw and they say that it will take another 4-5 working days to ship the items. I am disappointed and worried that the products are not yet shipped and if the products reach after 15th August, the courier company cannot even contact me and the product will be returned back as there...
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

Mirraw - No money no product

User
 Jana Ferencikova on Aug 1, 2015
Mirraw is a fraud and they don't want people to know Ordered twice, first time two months ago. Ended up with no money and no product. Complained via email, website forum, but received only automatic messages about somebody getting back to me and issue being forwarded higher... Still no result. Then complained to their Facebook page and they removed my complaint and blocked me off!!! You can't even voice your honest opinion with these scammers, they only kept the few good reviews and removed all the bad ones. People cannot find out the true picture of their shameful practices. They have also...
Complaint comments Read comments Complaint category Online Shopping

Mirraw - Deleting and blocking negative feedback on their facebook

User
 Jana Ferencikova on Jul 31, 2015
As I have been scammed by this face company, I complained on their Facebook page. Calling, emailing or forums on their website was all ignored. Facebook is the only place they replied. Unfortunately I have noticed they remove all the negative feedback posts and keep only the positive ones (not that many of them though). They even blocked me from posting there as I started a conversation with another scammed customer. Online business depends on online reputation. Do you want your money back? Complain on their Facebook page. They can remove my complaint everytime, but can't remove all the...
Complaint comments Read comments [1] Complaint category Clothing, Shoes & Accessories

Mirraw - Not allowing refund

User
 Juthi Hanif on Jul 30, 2015
This company is a joke. I place my order on June 27 and got it on the 17th of July. I had to literally email every single day for them to finally reply to me and keep me updated about my order. Upon placing my order, I was informed that I should give in my sizing which I went on to do, but one of the links they gave me didn't work and so I sent them a email. I tried calling them too, since I live in the states I have to buy one of those internationally cards to call them. But calling them was also difficult because they never picked up. It took them literally 2 weeks to reply to that email and on...
Complaint comments Read comments Complaint category Online Shopping

Mirraw - Online fraud

User
 Jana Ferencikova on Jul 31, 2015
I have ordered a blouse on 17/05 in value of £20 (M071637426) It was too big, returned it via Royal Mail (international tracking LB200875375GB). It was received 01.06. Demanded refund but communication was cut for two months. After several complaint on their Facebook and website they returned the money and blocked me from posting in the future. Ordered second time on 29/06 (M300441801) in value £77. Parcel has not arrived. Demanded refund. Keep hearing is in process, then that it was sent, then again still in process. Complained again, no response except automatic template messages and ticket...
Complaint comments Read comments [1] Complaint category Clothing, Shoes & Accessories

Mirraw.com - Amount deducted & order did not placed

User
 Jeetender Yadav on Jul 28, 2015
I placed an order which has not been confirmed by Mirraw however they have deducted the amount for 1085/- against Transaction number - 75136945180000005638942 on 28/06/2015. I called several times to you guys & you deny it now i am also sending my Statement Attachment from Standard Chartered. Either response on below or be ready for the consequences. Please find the attached JPEG image for the statement with Transaction number claimed by Mirraw to my Bank for the money. And mirraw is saying we did not get payment for the placed order...
Complaint comments Read comments Complaint category Credit Cards

Mirraw.com - Payment made for Order that was not shipped & now not refunding

User
 Sruthi Thyvalappil on Jul 28, 2015
Sir, This is to bring to your kind notice the unfortunate episode I had with Mirraw.com. From the reviews that I read from the facebook page of Mirraw I am pretty sure you might have already received multiple complaints against this e-commerce website. Please help me getting the refund amount from Mirraw for the unfulfilled order. I strongly believe that I should also be entitled for a compensation for all the trouble that I have went through with them. Please see below for details regarding the transactions that I had with Mirraw. 1) I place an order for some clothing worth $167. Order...
Complaint comments Read comments [1] Complaint category Clothing, Shoes & Accessories

Mirraw.com - No refund - order number M887437563 [Resolved]

User
 Sarfu85 on Jul 20, 2015
I ordered for a peach color anarkali, but i got shipment of another color & dress and paid 1150 / - after that i returned back that product by doing courier address that mirraw provided but still amount not refunded from them. So many times contacted to their customer care, even though no answer. So please help us regarding this....
Complaint comments Read comments [1] Complaint category Online Shopping

Mirraw.com - Mirraw.com-didn't refund my money [Resolved]

User
 Sarfu85 on Jul 20, 2015
Hi, I had purchased an peach color anarkali from www.mirraw.com, They send different color & product, i couriered back them the article, they are not replying for mail. their email id: (ekta pandya) team@mirraw.com. I called their customer Representative ( suraj) he said he will request my refund further i will reply soon. I am waiting now for last 12 days for his reply, they are not even pickings calls. Please help. Regards, S R Solkar +91-9773518337 srsolkar@yahoo.com...
Complaint comments Read comments [1] Complaint category Online Shopping

Mirraw - Irresponsible

User
 Preety Rai on Jul 19, 2015
mirraw is completly fake side. i ordered a saree of rs 1500. i got saree after 1 week and its stuff is like sit. i called to customer care to return that saree. they told me that they will send me source to revieve saree.. today 2 month have been completed. no one came here to recieve saree... and i gave that saree to my maid. plz plz plz this is my humble request. do't turst on mirraw.com. this is fake side....
Complaint comments Read comments [1] Complaint category Clothing, Shoes & Accessories

Mirraw.com - Damaged products

User
 Roseb on Jul 16, 2015
I ordered 2 lehenga son, 1 pair of anklets, Saree belt, bridal set. I decided to return 1 lehenga back, emailed team mirraw - it been almost 1 week no reply...I received damaged lehenga with black stain marks all over and broken anklet, emailed them - no reply. I have emailed them twice and have not heard anything as of yet. HELP!!...
Complaint comments Read comments Complaint category Online Shopping

Mirraw - order since 24.06.2015 not yet finalised [Resolved]

User
 malmunchkin on Jul 7, 2015
i placed an order during khamaal dhamaal, up to date, i dont have my order. yogita sakpal makes empty promises to call me, sent over 100 emails to this pathetic organisation, no respect, or common decency to respond to emails, why advertise, when you cannot deliver?? l totally disapointed, i advised on the urgency as well, and they just dont bother to respond.....
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

Mirraw.com - Did not receive the order [Resolved]

User
 Sruthi Thyvalappil on Jul 2, 2015
Hi, Order number : M440704664 I am really disappointed with online ordering site Mirraw I ordered one anarkali salwar and Saree on 08-Jun-2015 and Expected Delivery Date was 2015-06-30. I called to customer care on 09-Jun-15 to tell them to expedite the order as it was important for me and they ensured that I will be receiving the items by 28-Jun-15. But i did not receive the item till now. Today (01-July-15, 4.30PM) when i called to customer care, they told me that they are having some issues with my order and i will be receiving my order only on July 8th. I was not informed earlier regarding...
Complaint comments Read comments [1] Complaint category Clothing, Shoes & Accessories

Mirraw.com - cancellation within 24, Order placed yesterday at 1.00AM (GMT +2) to be canceled today at 2.11PM (GMT +2) [Resolved]

User
 Nithya Poovannan on Jun 27, 2015
Hi, I have placed an order of two sarees yesterday night from France at around 1.00Am to be delivered to an address in a chennai, and after the payment I have received two automated generated mails from Mirraw stating that the order was cancelled and I had to retry placing them again which redirected me again to the PayPal website...after once again paying for the same 2 sarees (Nitay Fashion)...it was in the course of being processed I guess and today morning on checking the status and my mails I have again two mails but this time the same saree (kindly check the attached file pictures screen...
Complaint comments Read comments [1] Complaint category Online Shopping

Mirraw - WORST WORST EXPERIENCE,Lost my money - got a damaged old sareer - what you see in the website is the one which you receive. [Resolved]

User
 subis on Jun 26, 2015
Hi Team, Order number - M426764077, I made a online order of 2 sareer (below email), yesterday received one sareer (White sareer - Bikaw) in cash on delivery. When opened the courier, found that the sareer is damaged.See below a) There is two piece of sareer and both doesnt match the same colour. b)The blouse was white and golden in your website but the received one one is black blouse (material) c)I am sure its not new materialsareer, as I could visibly see strains in the sareer. d)I clearly mentioned while ordering that I want same colour, same texture, everything same as I see in your website....
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

Mirraw - Order number M814801608 gets cancelled automatically but amount gets deducted in my account [Resolved]

User
 jothibabu on Jun 26, 2015
I have ordered AMBAJI SAREEE which cost Rs.215/- on 25th June 2015. I dont know why the order has gets cancelled but at the same time my amount has been deducted in the specified account.. Neither revert me back my money or deliver my product in a good condition to the given shipping address...
Complaint comments Read comments [2] Complaint category Clothing, Shoes & Accessories

Mirraw.com - PRODUCT NOT DELIVERED [Resolved]

User
 MathiP on Jun 12, 2015
Order Number: M831820273 Ordered on: 03 Jun 2015 Expected Delivery Date 2015-06-11 Item : Brown printed cotton saree with blouse Saree Swarg Quantity: 1 Status: DISPATCHED Courier:Delhivery AWB:147310006101 But the product is not delivered to us....
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

Mirraw.com - Reg:Money not refunded [Resolved]

User
 salmamuneer on Jun 8, 2015
We ordered for a Saree but we got shipment of black jeans of COD 296810345483 and paid 1428/-.After that we returned back that jeans by doing courier to mirraw but still amount not refunded from them.So many times contacted to their customer care, Even though NO answer.So please help us regarding this ....
Complaint comments Read comments Complaint category Clothing, Shoes & Accessories

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