[Resolved]  Mirraw — Lost Money

Address:Hyderabad, Andhra Pradesh

Hi, I had purchased an fancy earrings online in www.mirraw.com, I didn't like it, i couriered back them the article, they are not replying for mail. mobile number switched off. its located in Hyderabad.
phone number :[protected]
their email id: [protected]@mirraw.com.

Please help.

Regards,
Saraswathi Y L
+91-[protected]
Saraswathi.[protected]@gmail.com
+1 photos
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Complaint marked as Resolved 
Verified Support
Nov 19, 2015
Mirraw Online Services Customer Care's response
This complaint is already been resolved.
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Comments

Miraw is one of the worse online shopping companies I have come across. very poor customer service.

I am a customer from Sri Lanka who was cheated by Mirraw. I requested several time to check if the ordered products are available before i made the payment. Bharat Yadav, a customer service representative from Mirraw called me personally and said he would make sure to deliver my stuff without any issue. but after I made the payment they informed me one of the products are not available. In-fact they have got money for a product that is not available.

Now Bharat is not neither calls me not replies any of my mails. I requested them to replace this items with some other shalwars but now they are asking me to pay another US 29 whereas earlier I paid in Indian Rupees. Purchasing in US$ is not worth I could buy in Sri Lanka for that price. However I keep getting mails saying that product is back in stock. When I inquired about it no one replies my mails. There phone number does not get connected.

They just kept sending me irrelevant mails without responding to my question but now I keep writing to them no one has responded to me for past 3-4 days.. I am very disappointed with their service and lost my money IN Rs. 8267.00. If they don't solve my issue within this week I will write to National Justice Council in Delhi. They must be thinking that they can cheat me as I am an international customer and cant do anything. I have my relatives and friends in India and I will make sure to give them a tuff time so that they wont do the same to any other customer.
SR Cuties's reply, Sep 14, 2018
Hi madam... Is your issue resolved.. I am one amongst who got cheated from this bloody people.. Even I am complaining to national justice council in Delhi.. I am visiting Tommorow with all call recordings, mails which I got from them. IL teach them a very good lesson..
Hello Saraswathi,

Apology for the inconvenience you faced. Your return request was initiated on May 3rd. Product reached back to the vendor on May 9th. Returns take 5 days to process. Your returns were completed on May 13th.

I apologize that we were not able to frequently update you on the same. If you have any questions feel free to reach us at[protected] /[protected].



-- Team Mirraw

Placed an order for approximately RS 9900 on Saturday 2 June but to date have received no order cofirmation email, even after emailing and phoning through their given number (switched off). I am based overseas and will now need to pursue the matter through paypal. Disappointed.
Hey Monisha,

Sorry about the experience. We've processed your order which was placed on 2nd June. It has already been dispatched and is currently in Brisbane, Australia as of 10th June. You can track your package which was shipped via Fedex AWB[protected]. You will be receiving the same within 1-2 days. Sorry that you were unable to reach us that day. Do give us a call if you have any further issues regarding this.

Anup
Mirraw.com
I live in US and placed my order on June 5th and today is the 12th but my order has still not been shipped yet? I tried calling them on the number they have provided on their website [protected] but it gives a weird busy tone signal and rings and goes back to busy tone signal. Very disappointed and regret spending over Rs. 5000 and not able to find out what is going on with my order.
I received my Shipment and it came in excellent condition. I was satisfied with their fast shipping process, even though they sent me the tracking info. 2 days after the order had been shipped. It was an international order and I received it within 7 business days which showed me that they are on top of keeping their customers satisfied. I did receive one damaged item which i will have to get replaced. I hope again they will do a great job in replacing the item and if everything goes smooth i will definitely return as a valued customer.
Overall good experience. They replaced a damaged piece of earring after I e-mailed the Mirraw team. I received the new piece within 2 weeks. Very Happy with their service. I was little skeptical in the beginning when i first placed an order and was not able to contact them through e-mail and phone. Eventually they did reply back within in 2 days and after everything went smooth. Thank you Mirraw!
Hi I had purchased dresses and they are not yet delivered to my place I tried calling several times but all the contact numbers are not reachable. It is really disturbing as I made the payment long back please help..
im in ladakh (jammu&kashmir) do you have delivery service here..i want to order some cloths and jewellery..?????:(
mirraw is very bad online distributer.they show something & sale something.i want money back.jabong & ebay is excellent.i dont know how i money will refund?i dont want this product

Placed an order with mirraw and firstly it took forever for me to get the shipment and when i eventually got it, all the items the sizing was completely wrong. I tried numerous times to call the customer care number but never got a response.
OVERSEAS BUYS BE AWARE USING ONLINE COMPANIES FROM INDIA TO BUY GOODS!!!
We purchased from mirraw and weren't happy with couple of products due to very poor description or none given about items. There website says 7 days return with money back. But now indian customs wants there $$$$ because we are returning items back for a refund which means I have to pay for items to be sent back registered mail and then customs take there bit so you end up with nothing back in you bank.
Also they forgot to send 1 items out of the 5 that were ordered which was my daughters wedding jewellery.
NOT HAPPY

Mirraw — Due of the money

I ordered product online 25th feb 2014.As per the terms and conditions of the site they failed to deliver my product.They bluffed me for 1 month that as early as possible they will deliver, after 1 month when i cancelled my order they are not refunding me my amount .Plz do needful as soon as possible
Hi Varsha,
Very sorry to hear that. Have dropped you an email with a suitable resolution to this issue. We can cover the return costs, since you faced an issue with the products received.
@kko0013, Kindly provide me your order number. You can email directly to anup.[protected]@mirraw.com for an immediate resolution on the same.
Dear All,

Please dont buy anything from mirraw.com !!!
I'm a Customer based at Dubai and when I used the mirraw for the first time I understood that it's a bunch o[censored]nprofessionals running
a scam based industry. I ordered a 70 AED & 100 AED sarees and used my Credit card to buy that. Up to One week all my Items were on Hold, then one fine day they sent me a mail saying that the 70 AED item is not available and asked me to choose another item of same rate. I replied with another product number, but 2 days later when i tried to track the order it was showing 2 AED 70 Items !!! I send a lot of mails but there was no action taken. As a result I lost AED 30 !!! They are cheating me.
Kindly advice me how to take these cheaters to law before they cheats somebody else.!!

Bejoy
Dubai ([protected]@email.com)

I do agree with this. Mirraw is totally fraud site when it comes to item quality and refund of money for the defective items.
I placed an order for 151 items (Rs.85, 000) on July 2 2014 and received only 5 items two weeks later. It has been 29 days since I placed the order and their promised delivery time was 7-10 days. I have been sending emails and calling the customer service, they have been telling me they are investigating..and after few days they stopped responding to my emails and whenever I call they say someone will call me back and no one called back. All the tracking numbers they provided were fake...none of them worked...the items are from 21 different vendors and Mirraw said they are checking with the Vendors that they have the item in stock...so they make me pay for the items that they are not sure if they in stock or not...what a waste of time..waste of one month in my life...I WILL NEVER SHOP WITH MIRRAW AGAIN AND WILL NOT RECO FOR ANYONE. THEY JUST FOOL YOU BUY PUTTING UP FAKE FEEDBACK ON THEIR WEBSITE...THOSE WERE WRITTEN BY THEMSELVES...GIVING THEMSELVES 5STAR.
I placed an order for 151 items (Rs.85, 000) on July 2 2014 and received only 5 items two weeks later. It has been 29 days since I placed the order and their promised delivery time was 7-10 days. I have been sending emails and calling the customer service, they have been telling me they are investigating..and after few days they stopped responding to my emails and whenever I call they say someone will call me back and no one called back. All the tracking numbers they provided were fake...none of them worked...the items are from 21 different vendors and Mirraw said they are checking with the Vendors that they have the item in stock...so they make me pay for the items that they are not sure if they in stock or not...what a waste of time..waste of one month in my life...I WILL NEVER SHOP WITH MIRRAW AGAIN AND WILL NOT RECO FOR ANYONE. THEY JUST FOOL YOU BUY PUTTING UP FAKE FEEDBACK ON THEIR WEBSITE...THOSE WERE WRITTEN BY THEMSELVES...GIVING THEMSELVES 5STAR.
I wish I saw this complaint page before I placed an order with them.
MIRRAW, You will be out of business soon...I curse you.
Mirraw.com...too good to be true..1st when I saw the products n the prices...I was super excited n informed all my friends..but since I never heard about them..I thought of going with 'COD' option..which wasn't available. So I thought of calling and clarifying my doubts...n I never got connected..finally the ivr said "we r busy we will call u back" n no calls...I thought if this is the case before paying..how would it be later n the testimonials were too good to believe so I went on google n checked for genuine customer feedback page n here I am...no wonder mirraw doesnt have COD option...so now u know guys...n mirraw.com uur anyway doomed but u if still wanna stay in business..u better buck up n start COD...b'cos neither I nor my friends are gonna order from ur bogus site after all this feedback

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