[Resolved]  Mirraw — Full Payment Made, but Order was Cancelled by Mirraw for No Reason. No Products, No Updates, No Refunds.

Address:	Mumbai City, Maharashtra, 400001
Website:	www.mirraw.com

Dear Sir/ Mdm,

We have written two (2) complaints since 22nd July 2016. In which we had received two separate Complaint Ticket ID - 590604; 603306.
It states that Mirraw will respond within 24 hours which did not happen.

We had recently made a Full payment for my order M[protected] on 22nd July 2016.

The payment went through and my merchant bank already confirmed that the amount was charged.
My bank had even sent us an approval code which confirms the transaction. This is the approval code from the bank 078009.

Why is it that the status in Mirraw system still states that it is cancelled? Is this a kind of Scam? If Mirraw site linking to Paypal had been hacked. We demand a refund as it's Not our Problem to bear.

Please look into this immediately as it's been Three (3) weeks and your team has clearly failed to feedback and update the system. This is very unprofessional of you to be holding my items which we had paid through your online platform.

We demand your team to look into our case and send us our parcel Immediately. We should at least get a refund instead of taking our money and not giving us any items. What's worst, Mirraw status shows Cancelled!!

How can you take our money and claimed that the order was Cancelled?

We would like to have our products send to us. However, judging from all the complaints filed against Mirraw. It will take Forever for the refund to be settled, so please send us the product as ordered as we do not want to write another lengthy email and complaint like this. In the event if you Really do not have ready stocks, please provide us a Full refund. But, once again. We Prefer that you send us the goods as mentioned in the Order with the right specification and details as what we Ordered.

Thanks.
Regards,
Very Disappointed First Time Buyer
From Malaysia