Mirraw Online Services Customer Care
Mirraw Online Services Pvt. Ltd.
Customer satisfaction rating: 57%
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157
COMPLAINTS

Mirraw Online Services Customer Care

Mirraw Online Services Pvt. Ltd.

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Address
252, Lucky Mansion, Peri Nariman St, Fort
Mumbai
Mumbai City District
Maharashtra
India - 400001

Customer Care Phone Numbers and Contacts

Phone:

Customer satisfaction rating
57%
Complaints
157
Pending
99
Resolved
86
Good news! We have a good connection with the company and they're good at resolving user complaints.

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Mirraw Online Services Complaints & Reviews

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Mirraw Online Services — Product retrun and refund

 Preethi24 on Aug 22, 2016
Hi,

order id : M287625185

I had ordered 2 dress materials, both are of very worst quality, I tried calling customer care many times but no response at all. I had returned the product on 11th august but still I din't get my money back. I got mail from their helpdesk that i'll get my money back within 10 days, but i din't get my refund still. Please don't order anything in this website and lose money....
Complaint comments  Read comments Complaint category Other

Mirraw Online Services — Tracking number for order number m316527216 is not correct

 ganges on Aug 19, 2016
I placed an order on 11th Aug - order number M316527216, And received a tracking number (after a long struggle) DTDC 2300532078.

While checked the status it shows that the order number is invalid. I don't know what is happening.

I want to to know the status immediately otherwise I want my amount to be refunded.

I am facing a lots problem with you, very poor service, please try to solve this immediately....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Mirraw Online Services — Items not delivered due to incorrect disclosure of value of items to avoid customs

 Karishma Sewpal on Aug 18, 2016
I ordered products in may 2016.

I still have not received the product. I was informed that i am liable for customs be chase the items are undervalued to avoid customs.

I've logged over ten complaints, with no response.

I was requested to pay customs but when ordering this wasn't disclosed. I want a full refund but was advised i have to pay cost of product feint returned. I haven't even received the product.

I paid r 5000 - south african currency...
Complaint comments  Read comments Complaint category Online Shopping

Mirraw — Undelivered orders

 vidyata on Aug 16, 2016
Hi,
I am from mauritius and i had purchased two clothes amounting rs3900 online on mirraw.com. The delivery date was supposed to be on 26th july, till now i have not received my orders. Each time the sales persons mohseen kazi told me that the courrier company has rejected their invoice since there was error. I had purchased it for my brother's wedding on 14th august, i had to spend money again and purchase clothes in maurtiius and till now i have not received any parcel from mirraw. I don't know where my money and parcel has gone and the customer service is the worst i'v ever come across....
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Mirraw — Delivery charges

 aliaaziz1977@gmail.com on Aug 15, 2016
I bought some clothes from mirraw and paid straight away with a delivery charge of 7.78 no mention of additional charges to customs was made i've received txt messages from dhl and rang them about the delivery and charges and sent mirraw many texts complaining i've had no reply therefore today i've had to pay an additional 16pounds delivery otherwise the driver would have demanded payment at the door
I am appalled at this service the clothes haven't even been delivered and i'm disgusted at the service
I demand a refund at the moment for my delivery charges i haven't seen the clothes...
Complaint comments  Read comments Complaint category Tax Services

Mirraw — Full Payment Made, but Order was Cancelled by Mirraw for No Reason. No Products, No Updates, No Refunds.

 EJyakuza on Aug 13, 2016
Dear Sir/ Mdm,

We have written two (2) complaints since 22nd July 2016. In which we had received two separate Complaint Ticket ID - 590604; 603306.
It states that Mirraw will respond within 24 hours which did not happen.

We had recently made a Full payment for my order M052834600 on 22nd July 2016.

The payment went through and my merchant bank already confirmed that the amount was charged.
My bank had even sent us an approval code which confirms the transaction. This is the approval code from the bank 078009.

Why is it...
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Mirraw.com — Items not received - M174232370

 Menaka Priyadharshini on Aug 11, 2016
My item(M174232370), supposed to be delivered on 9-Aug-2016. But till now i didnt received. Also, sent a mail and tried calling customer service many more times. No response . Very poor service....
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Mirraw — Order M026751627

 Shalla on Aug 10, 2016
I placed an order in June with delivery expected end July. Its the second week in August and still nothing. I contacted Skynet and was told that they are awaiting documents from Mirraw in order to progress with delivery. No response from Mirraw to date. I emailed Mirraw twice and no response. How much longer am i supposed to wait?...
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Mirraw — Misrepresentation of good/received fake items

 ateshnisingh on Aug 10, 2016
They misrepresent the products shown in the picture then the one actually delivered to customers. They sell fake products. I received my products which are of poor quality, poor design, poor fabric and poor colour. They are so misleading the customers.

We have exchanged emails about the refunds many times but cant seem to have a resolution. I am an international buyer, and they asking me to send the products which will cost me the same money which i nearly paid to buy the products. It is mirraws fault sending me fake products hence they should be responsible for their shipping back....
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Mirraw — Not respond my return product

 Indumathy Senthilkumar on Aug 9, 2016
Hi mirraw.com,
Yesterday i am returned the product through blue dart courier with ref. Tracking no.60233971420 as on 28/07/2016. Myproduct id is m268830845. And also i send mail to please check it. After one week they received my product on 2/08/2016. Buy still they didnt any response about this....
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Mirraw — I am complaint about your product

 sujirajan on Aug 4, 2016
Request to refund for my product.I don't expected the product would be worst. I received the wrong one.please to take return your product and give refund for me.In case you don't refunded i will take my further process like take a legal action for your online shopping.Kindly take the immediate action for that matter.You just to do the fraudulent activity. I got the mind tedium for that matter....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Mirraw — M660645710 Not Received

 Prajakta Kaluskar on Aug 3, 2016
Above order was made on 17 July

After repeated chasers, number of un answered calls I am fed up and still unsure of where the parcel is

After tracking Delivey through delivery ID 990110129765; got to know that shipping address was not provided to the courier service! While I had already provided everything in the online order itself

Calls never get picked up and I do not have any other means to contact these guys
Please help facilitate the delivery at earliest as I am waiting for this shipment for more than 15 days now!...
Complaint comments  Read comments [1]Complaint category Online Shopping

Mirraw — Not received refund

 Sheetal Buch on Jul 31, 2016
To customer care support team,

I purchased 3 items from mirraw on 21st july, 2016 and i received all of the items on 25th july, 2016. however, i was not happy with the material of the items, and thus, decided to return them. i emailed mirraw asking them on how to obtain a refund and received instructions from them which i followed accordingly. they provided me with a ticket number: 592763 and they said someone will contact us within 24 hours. afterwards, i sent the 3 items out to be shipped back to their senders and obtained 3 tracking numbers which i then sent to mirraw for them...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Mirraw — I am return my saree

 Priyankana Mandal on Jul 29, 2016
Iam return mirraw.com saree - pink emboderied cod no-m721638003. but my amount not returned which i have to given-rs.1714. so i have return it by speed post. and i have given details tracking number also given but they no response for it. so plz resolve it...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Mirraw — Salwar Suit

 sajtab on Aug 1, 2016
Dear,

I booked the Salwar Suit product from mirraw.com on 27 Jun 2016. Within a week i received the product and pay Rs. 1298 (1249 product price + 49 Shipping charge). After open the product it was incomplete & i returned the product and informed Mirraw team in call as well email. Mirraw received the return product. When i asked for refund he/she always say we initiated the refund (July 09 2016) & it's refund within 7-8 working days. But didn't received the refund. Again i called customer care & ask but he/she said it will take 24-48 hrs. & i received the email from mirraw like this...
Complaint comments  Read comments Complaint category Online Shopping

Mirraw — Appalling service/ not receiving articles paid for

 Darlene786 on Jul 28, 2016
It is extremely disheartening to deal with mirraw. I placed and paid for an order on the 29/06/2016 and to date have not received my items. I have a function tomorrow with no clothes to wear! I was contacted by ajay dubey on the 09/07/2016 to confirm that my order has gone to the stitching process and i should receive it in the next 7 -8 days, but alas still no garment. On the 13/07/2016 i get a very general e-mail saying that 2 of the 3 items were defective and now out of stock! I replied and reconfirmed my order with 2 more items on the 15/07/2016. They then on the 21/07/2016 send me tracking...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Mirraw.com — Not refunding amount

 SuganyaN on Jul 27, 2016
I have bought a product in mirraw.com via cash on delivery, due to non satisfaction, i have return the product. Its about 2 month but still they did refund my amount rs.1400. Unable to contact their customer support. For last two am communicating with them through email they are raising a complaint number but no other steps forwarded to take action. Kindly do me the favour.

Thank you...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Mirraw — Return the cheap quality product but mirraw not paying refunds [Resolved]

 Rahul Pachori on Jul 23, 2016
I have bought one salwar suit from there website but the product shown and delivered was quite different, so i return to the said address provided by cc executive and also paid the courier charges. But till after one month they are simply giving a fake excuse that we have tried to transfer fund but it bounce and we will transfer again in 15 days. I want to ask you whether they are selling a product or making a people fools. This company is completly fraud please don't buy anything from them also i have initated a legal process agaisnt them now they will realise.


In this address...
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Mirraw — Order not received! [Resolved]

 sumeet_s6 on Jul 21, 2016
I had placed an order in may 2016 worth rs.18000 of sarees, suits and other accesoires. The order should have been sent to amsterdam around 15 june, where i live. It is 21 july today and i still hve not received anything from mirraw. They are saying that they have not received the payment which is not true. I have a verification mail from my bank stating that mirraw has received the payment. Mirraw is also not ready to respond via mail or phone. My order number is: m068310883. My name is ekta sharma and i live in amsterdam, holland....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Mirraw.com — Don't buy from this website, they are a fraud company your product can never arrived [Resolved]

 erumeshchandra on Jul 20, 2016
Beware friends, the mirraw.com is fraud website, please do not buy/sell anything on this website, i have been trying to contact them from 2 weeks and they do not respond to emails/calls and do not provide. their staff yusuf makes false promises and they stop coming on phone.

I tried to get in touch with them several times, on phone and email, created several tickets but these guys are so cheap, they dont want to talk and provide you the resosultion.

My payment is with them since more than a month and they're not crediting it back.

So guys do not...
Complaint comments  Read comments [1]Complaint category Online Shopping

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