Mirraw Online Services Customer Care
Mirraw Online Services Pvt. Ltd.
Customer satisfaction rating: 59%
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178
COMPLAINTS

Mirraw Online Services Customer Care

Mirraw Online Services Pvt. Ltd.

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Address
252, Lucky Mansion, Peri Nariman St, Fort
Mumbai
Mumbai City District
Maharashtra
India - 400001

Customer Care Phone Numbers and Contacts

Phone:

Customer satisfaction rating
59%
Complaints
178
Pending
113
Resolved
100
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Mirraw Online Services Customer Care related pictures (38)

Mirraw Online Services Complaints & Reviews

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Mirraw Online Services — Product return

 mittal pooja on Sep 29, 2016
I purchased one product from mirraw website and received on sunday (25/09/2016). After opening the parcel i didn't find product good for me. Quality wise so poor. Now i want to return the product and want my money back rs. 1400/-. I have called so many times to customer care but there is no response at all. Pls response asap. Contact me earliest.....
Complaint comments  Read comments Complaint category Online Shopping

Mirraw Online Services — Stunning beautiful huge temple pendant necklace set not delivered

 Kz$ on Sep 28, 2016
Order # - m311288868
Ticket id - 635868.
Dtdc tracking no - b31624086

First email sent to mirraw-
I had a bad experience today with this delivery man from dtdc, who was unwilling to deliver the package because he couldn't find the address and was not ready to ask anyone about it.
So overall the package is not delivered and sitting with dtdc.

Second email -
It's been 7 days since i have received your email and i haven't heard anything from you after that.
I'm still waiting for the product i have ordered. I...
Complaint comments  Read comments Complaint category Jewelry & Watches

Mirraw Online Services — Sarees

 angels_love on Sep 28, 2016
The item that is shown is the picture is different from the product we received. Even the color is different.

There was one saree not in stock after the order was placed. I got an email saying that they are providing me with coupon of the saree instead of refund. It's not my fault that the product is not available. I would like my money back asap. I have sent so many emails and all i get is someone will get back to you with 48 hrs and no one does. This is the worst customer service ever. When u phone there's no one to talk to....
Complaint comments  Read comments Complaint category Online Shopping

Mirraw Online Services — Murray isn't refunding my money not replying back to calls and mails [Resolved]

 ritikakalra on Sep 23, 2016
Mirraw is not refunding my money back.its bin more the month..have mailed them and called them up a billion no.of times..but I still havent got my refund..and these people r not replying ..so plz help me to get back my refund...I have returned the product almost 30 days ago...this is my worst experience regarding online shopping... I want my refund back...plz help!!...
Complaint comments  Read comments [1]Complaint category Online Shopping

Mirraw Online Services — Return of product

 Jha Neha on Sep 23, 2016
The product recieved by me is worst. bad service and there is no proper contact no to contact.please let me know how to return the product...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Mirraw Online Services — Product returned but not refunded

 Prisue on Sep 23, 2016
Mirraw sent me a dress which is not what was shown in their website. The material was silk instead of cotton, design is slightly out than that was shown in the picture, shawl was different than what was shown in the picture. Mirraw has a 100% refund if product return but Mirraw staff was convincing me to keep the dress and they will give me a discount for another purchase. I didnt want because it was not what I ordered and I will not wear it. I sent the dress back and through the courier tracking, the product was delivered on 8th August 2016. As of now, I have written numerous emails but none want...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Mirraw Online Services — Saree. I want to complaint that almost more than a month have been passed, the mirraw is not refunding my money back.

 parulvijaysingh on Sep 20, 2016
Sir, the mirraw is not refunding my money back.almost more the month has been passed.they gaved me the transaction I'd ..but I still didn't got my money..and these people r not replying also...so plz help me to get back my refund...I have returned the product almost 25 days ago..these people have provided me the transaction I'd but I have still not got my refund back..this is my worst experience regarding online shopping... I want my refund back......
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Mirraw Online Services — Multicolor banglory silk embroidered semi stitched party wear gowns

 archi jain on Sep 20, 2016
I've requested for return of this product as soon as i received. I got a mail that within 24 hours they will be contacting me. It's been a week and i have not got any mail nor a call.
I want to return the product and want refund.

Tracking details:
Courier company's name: sdlpl vide awb
Awb no tracking number: 8226132434

Company name mirraw.com

Order number: m680764374

It was told to me that a support representative will be reviewing my request and will send me a personal response. (Usually within 24 hours). But i got...
Complaint comments  Read comments Complaint category Online Shopping

Mirraw Online Services — About vat, import duty charges paid by customer

 ukuser on Sep 20, 2016
Miraw is one of the worst online shopping that I have come across. Not at all customer centric. All became cheating money on the expense of the customer.

I am an Indian and a customer from UK and ordered products worth GBP125. When the order was received it was ok quality, but then decided to keep it and We thought that rather sending it back does not look good for the service.

Upon one month later, received a letter from a courier company (DHL) stating that i have to pay the Duty, VAT, Import charges to the UK. It was GBP17.48. I was dis-appointed with this letter...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Mirraw Online Services — Refund not yet received - very very poor service

 ganges on Sep 19, 2016
I placed an order on 11th Aug - order number M316527216 and received the product after a long struggle. The product which i received was very bad and worst, not at all matching with displayed image.

And i returned the product one month back, still i didn't got the refund.

The customer service was very very poor, i am not getting any reply for my mails and the customer care number 8080 781 780 is useless, never able to talk.

Hope for doing online business loyalty is must otherwise it won't workout.

Want to know when i can get my money back....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Mirraw Online Services — M208524203-cancellation of order

 Chinnam Anusha on Sep 19, 2016
Hi, I place an order of lehenga with the order number M208524203. By mistaken I didn't check the delivery date of the item, when I placed an order it shows the delivery date as 26th. So I want to cancel the above order and I cannot found the cancel option in the mirraw website. Please do that behalf of me.Much appreciated with your help. Anusha 8096125036...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Mirraw Online Services — Non refund of money

 Hiran Shah on Sep 17, 2016
I had bought one party gown through mirrow moble app. On receipt of the same i notice that the quality of the product was not good and was not peperly stiched. So one the same day i call mirraw and explained the issue and requested for refund of money. On instruction from mirraws representaive i had put email to them for the same. But after repeted email no one is answering my emails nor they ate responding to my phone calls. Please not that mitraw is not responding to my emails or call for return of product n refund of money. Please help me to get my money back....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Mirraw Online Services — Product under declared at customs - penalty incurred and still pending

 Bilqees Mahomed on Sep 15, 2016
My order was stopped at customs due to Mirraw under declaring the cost on the documents. A penalty costing roughly 3 times the cost of my order was incurred which Mirraw has agreed to pay but has failed to do so. Now my order is being held at the governments warehouse at a daily fee which Mirraw expects Me to pay. Just give me a refund for my order and the double import tax I've had to pay because Mirraw unnecessarily shipped my single order in 2 packages. No response from Mirraw any more. Please help...
Complaint comments  Read comments Complaint category Products & Services

Mirraw Online Services — Silk saree

 Amritha kamesh on Sep 15, 2016
I ordered a saree from Mirraw and what I received was quite different from what I ordered. Moreover the saree had mud stains here and there. It doesn't seem to be like a fresh piece at all I contacted them many times through mail and phone for return process and they don't care to initiate it. I mailed them with the pics of the damaged product. they said their team will verify and revert back and till now I haven't received any communication from them. Their return process is so complicated and there is no guarantee to it My money is wasted. They are simply cheating people in name of online shopping....
Complaint comments  Read comments Complaint category Online Shopping

Mirraw Online Services — No refund of products returned

 Anand089 on Sep 14, 2016
Hi,

This is regarding three products which I ordered together from mirraw more than a month back. I had to return the product because of the very poor quality. Even after my product has reached to them on 12th of August they have not done any refunds or credits to my account. I have dropped multiple emails to them as well as tried contacting them through their Facebook page, customer care portal but there is no response from their site. I request you to help me get my money back. Also for other's please don't trust these sites they are only fooling people....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Mirraw Online Services — I have not received the product which i ordered

 Sowmya N on Sep 14, 2016
Hi,

I have ordered a saree online in mirraw site and my order ID is M728238000
But i have not received my product yet.
I have sent mail to mirraw and they said they have raised a ticket "Ticket ID - 627001" and support representative will respond back within 24hours but i have not received any updates from any.
Customer care number also not answerable.

I have sent mail to mirraw team to refund my money back but i am not getting any response from them.

If this continuous i will raise a complaint in consumer court against Mirraw.
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Mirraw.com — Product did not receive-archana - order m365647606 has been canceled - money already deducted from my account

 archana desai on Sep 5, 2016
Hello,
This is kindly to inform you that money been deducted from my account 326dhs for my order.

I have no updates regarding my stuff and you are sending a massage that I am facing problem for payment?

Kindly look in to the matter immediate as I have already paid you and I am not getting my stuff.

Hope you are not fake vendor.

Else I need to post on facebook and other social media site about this issue.

Awaiting for your reply soon.

Regards

Many Thanks & Regards,

Archana...
Complaint comments  Read comments Complaint category Products & Services

Mirraw Online Services — Payment refund not received.

 Chaya Rani on Sep 2, 2016
My order no. M166658312 is been returned to Mirraw and till now I didn't received my refund amount. I have returned it on 14/06/2016 via DTDC Docket no. K87305178 which was successfully delivered on 16/06/2016.
The total amount of the consignment is Rs.938.
After so many request over phone and email was made to them, even they did not responded properly. Every-time they were saying that the refund will be made in 24-48 hours, since then 2 months have passed and refund was not till now. Please help....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Mirraw Online Services — Frauds, cheaters, selling $10 products for $200

 Jeni K on Aug 31, 2016
The company posts photos of expensive products from high end shops and then ships street quality products. They don't reply to emails until you take to social media. They don't accept differences in quality and don't refund the money. The photos of one of the sarees show how different the product photo in the website is from the product delivered. I had purchased 2 pcs of a salary suit. You can see in the photos that they are both different....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Mirraw Online Services — Return of saree purchased

 Blacksona on Aug 30, 2016
I placed an order for a saree online on the 2nd of August and the goods was efficiently delivered on the 8th of August. However i was not happy with the saree and wanted to return the item so wrote back to returns@mirraw.com on the 12th of August, following all the terms and conditions of the return policy but have not heard from them ever since. Following that I have email the help desk team with my query and yet again have not heard anything since, even though I got an automated reply stating that my query will be answered within 24 hours.
Can anyone please tell me why there has been no...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

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