[Resolved] Mirraw Online Services — Coupon cannot be used

nishta gungah

Address:

none

On 22nd of august i had ordered 5 items. i received only 4 and was charged for shipping for all the 5 items. in september mirraw provided me with a coupon as refund. it was supposed to be used before 30 days. i'm still trying to use it till now but cannot. it costs much so i wanted my refund. moreover when im calling for the customer care they are taking too much time. since i have to make international calls it is costing me too much to call them each time. its my money and still i have to plead to get it back

Was this information helpful?

No (0)

Yes (0)

Aug 10, 2017

Complaint marked as Resolved

Resolved. I was able to use my money

Oct 21, 2016

Updated by nishta gungah Hello. im roshni gungah from mauritius. on 14th of september 2016 i ordered a lehenga choli and a saree. the whole cost 73.05 dollars. i had received a receipt from paypal after the purchase. since the mirraw customer service had not completed the transaction i had cancelled the order shortly. i thought that my money would be refunded back. i had messaged mirraw mailed them all but unfortunately all my mails were ignored. the first time i'd purchased clothes on mirraw they were helping me with the purchase and replying to my mails. since i cancelled the order they are just ignoring all my mails. $73.05 is not a small amount. now i feel insecure to shop on mirraw. international calls are costly so i cannot call them each time to plead for my money. i guess mirraw does not value the money of customers and does not provide the best services

a summary of this

PayPal logo Sep 14, 2016 02:38:53 PDT
Transaction ID: 4WM07742HD027444X
Hello Gungah roshni,

You sent a payment of $73.05 USD to Mirraw Online Services Pvt Ltd
([protected]@mirraw.com)

It may take a few moments for this transaction to appear in your account.
Merchant
Mirraw Online Services Pvt Ltd
[protected]@mirraw.com
+91 [protected] Instructions to merchant
You haven't entered any instructions.
Shipping address - confirmed
Gungah roshni
Sohawon roadlower vale
the vale
none
Mauritius
Shipping details
The seller hasn’t provided any shipping details yet.
Description Unit price Qty Amount
blue banglori embroidered unstitched lehenga choli
Item# 1398711 $32.08 USD 1 $32.08 USD
Red and cream embroidered georgette saree with blouse
Item# 878784 $23.68 USD 1 $23.68 USD
Subtotal $55.76 USD
Shipping and handling $17.29 USD
Total $73.05 USD
Payment $73.05 USD
Charge will appear on your credit card statement as "PAYPAL *MIRRAW.COM"
Payment sent to [protected]@mirraw.com
From amount Rs2, 668.45 MUR
To amount $73.05 USD
Exchange rate: 1 Mauritian Rupee = 0.0273754 U.S. Dollars

Invoice ID: M[protected]

Verified Support

Oct 22, 2016

Mirraw Online Services Customer Care's response Hi Nishta

Thank you for writing to us.
It is very unfortunate to know that you faced such issue with us.
We apologize for the inconvenience caused to you.
I have send the return procedure on your registered email, please check and follow the same
If you have any query, please email the details on [protected]@mirraw.com
Appreciate your kind support.

Verified Support

Oct 22, 2016

Mirraw Online Services Customer Care's response Hi Nishta
Please ignore the above reply .
We apologize for the inconvenience caused to you.
please email the details on [protected]@mirraw.com
We will get the issue solved for you
Appreciate your kind support.