[Resolved]  Mirraw Online Services — Product returned but not refunded

Address:Mumbai City, Maharashtra
Website:www.mirraw.com

Mirraw sent me a dress which is not what was shown in their website. The material was silk instead of cotton, design is slightly out than that was shown in the picture, shawl was different than what was shown in the picture. Mirraw has a 100% refund if product return but Mirraw staff was convincing me to keep the dress and they will give me a discount for another purchase. I didnt want because it was not what I ordered and I will not wear it. I sent the dress back and through the courier tracking, the product was delivered on 8th August 2016. As of now, I have written numerous emails but none want to acknowledge or refund. I initially said I will get a saree for the same amount I bought but they are not responding to my emails at all. I am frustrated although its a small amount, you need to keep your word and do the necessary. Because they are cheating, I want back my full refund inclusive of the shipping.
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Oct 26, 2016
Complaint marked as Resolved 
Sep 23, 2016
Updated by Prisue
I want action taken on Mirraw. No point getting mirraw to reply because I have written so many times and its useless. I want the Consumer Department to look into this and take action against them.
Sep 23, 2016
Updated by Prisue
Please know that I live in Malaysia not Mumbai. Mirraw is in Mumbai.
Verified Support
Sep 23, 2016
Mirraw Online Services Customer Care's response
Hi Prisue

It is very unfortunate to know that you faced such issue with us. We apologize for the inconvenience caused to you. Request you to please share the order details on [protected]@mirraw.com We assure you we will get your issue resolved . Appreciate your support.
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