[Resolved]  Mirraw Online Services — Product under declared at customs - penalty incurred and still pending

Address:400001
Website:mirraw.com

My order was stopped at customs due to Mirraw under declaring the cost on the documents. A penalty costing roughly 3 times the cost of my order was incurred which Mirraw has agreed to pay but has failed to do so. Now my order is being held at the governments warehouse at a daily fee which Mirraw expects Me to pay. Just give me a refund for my order and the double import tax I've had to pay because Mirraw unnecessarily shipped my single order in 2 packages. No response from Mirraw any more. Please help
Was this information helpful?
No (0)
Yes (0)
Oct 19, 2016
Complaint marked as Resolved 
Verified Support
Sep 17, 2016
Mirraw Online Services Customer Care's response
Hi Bilqees Mahomed

We apologize for the inconvenience caused to you
As per our conversation we will get the issue resolved for you.
Also we will share the order details once we create a order for you .
We will also expedite the order and get it delivered to you.
Appreciate your support.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Mirraw Online Services
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    57%
    Complaints
    575
    Pending
    0
    Resolved
    326
    Mirraw Online Services Phone
    +91 80 8078 1780
    Mirraw Online Services Address
    252, Lucky Mansion, Peri Nariman St, Fort, Mumbai, Maharashtra, India - 400001
    View all Mirraw Online Services contact information