Mirraw Online Services — Return of saree purchased

Address:Khordha, Odisha, 751009
Website:www.mirraw.com

I placed an order for a saree online on the 2nd of August and the goods was efficiently delivered on the 8th of August. However i was not happy with the saree and wanted to return the item so wrote back to [protected]@mirraw.com on the 12th of August, following all the terms and conditions of the return policy but have not heard from them ever since. Following that I have email the help desk team with my query and yet again have not heard anything since, even though I got an automated reply stating that my query will be answered within 24 hours.
Can anyone please tell me why there has been no response to my mails .
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I want to return my product because of poor quality

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    Mirraw Online Services Phone
    +91 80 8078 1780
    Mirraw Online Services Address
    252, Lucky Mansion, Peri Nariman St, Fort, Mumbai, Maharashtra, India - 400001
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