[Resolved] Mirraw.com — Product not received no response to queries (order M[protected] want my money back

Bidisha Mullick Kapoor

Address:	Mumbai City, Maharashtra, 700106
Website:	www.mirraw.com

Mirraw team, It is heights of irresponsibility fro your end. I suppose this season you have tried to gobble up more than you could. I have been a steady customer who actually received goods right in time. But with my order M[protected] the story is very very different. I had ordered a designer lahenga which i really loved and requested for availability. On receiving your mail that the product is back on racks, i immediately purchased it. The order confirmation mail stated delivery time as 15th november but till date the tracker shows it to be pending. The problem is i have made the payment (unlike other time when i generally go for COD). I guess had been blinded by my faith on you and my love for the dress. Now am without any information regarding my order. Your customer service is always busy and nobody calls me back though it promises to do so. My mails at your [protected]@mirraw.freshdesk.com (Ticket ID - 322094.) has gone unanswered. Is this the way respond to your old customers???? Bidisha Mullick

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Complaint marked as Resolved

Verified Support

Nov 18, 2015

Mirraw Online Services Customer Care's response Hi Bidisha, We do apologize for the delay in delivering the shipment to you. Due to some technical reasons the product was not been delivered to you on time. Your value able feedback will surely help us to serve the customers in much better way. As per our conversation we have placed an new order for the same product and it will be soon delivered to you. We will make sure that this does not happen again from our end. Appreciate your patience and kind support.