[Resolved] Mirraw.com — Suit/refund money on returning product

varsharma08

from Gurgaon, Haryana

Address:	Surat, Gujarat
Website:	www.mirraw.com

I made a purchase of ladies suit from mirraw.com. the order No. is M[protected].
i didn't like that product just bcoz that was not look like on picture so i returned that and that was deliver there on 5th october 2015 that was within 7 days of purchase. even i provided them recipt also. and when i ask them about refund money they told me that they already transact money. then i told that there are no any credit in my accout .after that they ask me for bank statement. i provided that also but still i am waiting for that money. whenever i put a mail they only replying me tht this this is transaction ID... and we transact money... but what about my side??? here no credit in my account and i asked for bank also they saying that there are no any transctiin.

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Complaint marked as Resolved

Verified Support

Nov 01, 2015

Mirraw Online Services Customer Care's response Hi Varsha, We do apologize for the inconvenience caused to you. This is to inform you that as per our records we have already processed a refund from our end. As you have not received the refund as per your bank account statement we will speak to our refunds team and also the bank to check the details about the transaction. We will try to get this issue sorted as soon as possible.