Mobikwik — Auto Debit of Rs.28=00 from my HDFC Credit Card

Address:	New Delhi, Delhi
Website:	MobiKwik

Due to recent demonetisation, I though it fit to download MobiKwik App. I downloaded the same in last week of November 2016 and did some mobile recharge transactions through it. When my balance reached to Rs.72=00 in the wallet, they debited Rs.28=00 utilising my HDFC Bank Credit Card without my authority/information.
Due to this I received one message from HDFC Credit Card that the said transaction is not as per RBI Mandate . In the evening I got the Mobikwik customer care number through Just Dial and tried to contact them. But their computer was continuously speaking that their Representative will shortly attend the phone as he is busy with another call but to my surprise, the phone was not lifted at all even if I tried frequently. Thus there was wastage of Mobile expenses and mental torture.
Thereafter I called HDFC Credit Card Customer Care and I was forced to Block my existing card and have to request for issuing new card. Sir this is the plight of an educated person. How they can debit my account without my authority or punching OTP. This is nothing but a fraud by such agency and they should be de-licenced immediately so that other should not be cheated.
K V Rathod
Mobile No. [protected]