[Resolved]  Mobikwik — Money debited from wallet, but ebay order gone incomplete

Address:Nagaon, Assam

Hello sir, I have ordered a mobile from Ebay.in using my mobikwik
wallet with MOBIKWIK01 coupon. The transfer of 7199.10 Rs. was shown successful by mbikwik.
Then it showed: Redirecting to Merchant...

Then it proceeded to billdesk.com and stopped, didn't load further to
ebay.in. This way, on ebay my item is not in purchase history. You
think, I rightfully deserve the money. Here is the ORDER ID :
MMBK[protected]

Please mail back soon making the transaction done in ebay, ELSE JUST RETURN THE WHOLE AMOUNT TO MY MOBIKWIK WALLET. You have now tied up with ebay.in to offer as a payment gateway. That's why ordered
with you.

Mobikwik E-MAIL: [protected]@rediffmail.com
Ebay user id: almaruf

Thanks
Washim Chowdhury
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Aug 14, 2020
Complaint marked as Resolved 
Mobikwik customer support has been notified about the posted complaint.
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Sorry sir, On the Ebay-Mobikwik transaction page, as you said, it showed : Payment successful and a line below stating "Redirecting to merchant website... But in the mddle of the redirection, on billdesk.com site, it suddenly stopped loading. And that couldn't proceed to Ebay, thus the order of the item was not processed. So you think, if ebay.in has not received the money then I should get that back. My money should be either in th hands of you or Ebay. Ebay order was not succsful, so money should reflect back to my mobikwik wallet. Try to understand. Please I am honestly hopeful for that. Please reply soon. And sir, to prove that it was a Ebay transaction I have pic. Please investigate.
TIcket # 917225

Why on't you reply now here or in mobikwik support ticket? I have lost 7200 Rs. for you !
I am about this Transaction id : MMBK[protected] and Ticket #917225. For more info, please read the mentioned ticket. Now ebay has refunded/transferred the amount of Rs. 7199.10/- from their end on 12/07/14. Now do your needful and quickly reflect back the amount to my Wallet. Please be honest as desired and help out. Thanks.
After chatting with eBay, they transferred the amount within 2 days and Mobikwik reflected back in Mobikwik Wallet in another 5 days. Then I could use up all the amount to buy the desired Sony Xperia E1 Dual Purple smartphone from eBay.

Very good job done. But mobikwik does not respond exectedly. Anyway, they credited the amount back.

Thanks to both eBay & Mobikwik.

amount missing 300 rs did not show in my account wallet bls is zero rs

Hdfc transaction number 14684 on[protected] amount 300 rs

refund for Rs 50/-

Sir i had processed to recharge a Airtel mobile number [protected] for Rs 50/- on 11 December 2014. The same has deducted from my wallet balance but not yet recharge, so you are kindly requsted the same please be refund in my wallet.

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