Mobikwik — Received Rs.880 from friends but only Rs.630 added. Add 250rs more which did not get added

Address:Jalandhar, Punjab

my mobikwik email: [protected]@optician.com I recieved rs.530 + rs.350 from friends -Transaction Id[protected] and Transaction Id[protected] but only rs.630 are added to my balance. Where did Rs.250 go? and i was contacting them through twitter but they blocked me- @narora9999 please solve my issue.
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