Mobikwik — Regarding refund money in my mobikwik wallet

Address:	Ahmedabad, Gujarat, 380013
Website:	Mobikwik

I've done 1626/- rupees transaction for hotel booking on makemytrip through mobikwik wallet, but transaction got failed and my 1626/- rupees deducted from my mobikwik wallet. I complaint on mobikwik mobile application (Kindly find attached image) and also on customer care service on 9/06/16. They gave me assurance 3 times that i got my money back in my wallet within 7-10 working days as mentioned in the attached images, still ive not get my money back in the wallet. So request you to short out this problem as soon as possible.