Samsung India Complaints & Reviews

Sub : Complaint for my Refrigerator which was in non working condition.

Ref : Complaint No. [protected] dated 10.01.2013

Ref: As confirmed by your service engineer compressor which was under warranty
is not working due to which my refrigerator is not in working condition.

I had purchased Samsung Single Door Refrigerator Model No RA19WBPS from M/s Priya Associates Pimpri Pune: 411018 (Maharashtra) vide Invoice No.38882 dated 28.09.2009 which was working well since 08.01.2013 morning. After some time we noticed that cooling effect of the same has been gone but lights in fridge were on.

I had made complaint to M/s. Priya Associates & I have been informed by the madam sitting in office of M/s. Priya Electronic that she will inform the complaint to their Service centre & engineer will visit my home, check up the fault & will inform
Me the charges payable by me. But I will have to pay Rs.225/- towards his visit charges.

Accordingly, engineer from M/s.Elegent, Akurdi (Authorized Service centre of Samsung)
Has visited & checked my Refrigerator & informed me over phone (since I was not at my home) that compressor of my Refrigerator has been blocked & will have to replace the same with new compressor. Since compressor was under warranty period he told me over mobile that the will replaces at free of cost but I will have to pay the charges for gas filling approx amounting to Rs.1500/-. I asked him why we will have to fill gas. He told me that when compressor is replaced without filling gas we neither can nor replace the compressor. Then I asked him when there is fault in compressor which is under warranty period why I will have to pay the charges of gas filling since gas will leak due to fault in compressor since it is connected with compressor. He left my home without any further discussion. This all happened on 11.01.2012 meantime I had also made complaint your Customer Harassment Centre since many of customer like me has been taken an experience of you customer care centre which is not customer care centre but it should be renamed as Customer Harassment Centre. From the following points you will also agree for the same.

Details of worst experiences of your customer care.

Ask any query they don’t know the information.
They will ask us to talk with technical team or service centre
If we ask them let me talk with any senior person answer will be I will
Check whether the said person is available or not & will ask us to hold the call.
After long period holding call they will say the person is not available or he will call
Later
They are caring their official more than care of customer.
There is “n” number of points but I don’t want to spend your precious time for such
a small thing.

Sir, for this my small complaint I am constantly taking follow up with your customer care, service centre, dealer, company & junior & senior officials. But result was zero. The some name of persons I talked is as below.
M/s.Rajeev,Sukhvinder,Puja Madam,Siddharh,Shivkumarji Mishra,Santosh,Abhishek Anurag etc of your company/customer care M/s.Shaheed,Sohail & Krishna from your Service Centre.Mr Sanjay & some madam from your dealer & so on.

My main point was as below.

I had got the warranty of my refrigerator for one year & compressor for five years.
If my compressor is under warranty period company is going to replace it but I had been asked to pay the charges of gas filling which is linked with compressor or inner part of compressor. It means company gives me the warranty for my hand, legs or any part of my body but I will have to pay the charges for bones, blood or meat etc.The same example was given to your Mr.Santosh (ASM) but he cant explain me the reason for paying gas filling charges & answered me that the said charges I will have to pay because of your company policy. The I had asked all your officials & Mr. Shaheed that if compressor is under warranty person issue me the same. I will fill the gas with my own expenses. I don’t want want to fill the gas from company since the charges are higher than markets. They denied & told me that we cannot issue the compressor without gas filling. I asked the reason & answer was same as its company policy.Sir,I would like to ask you whether this is company policy or official are lying & if this is company policy how the company like Samsung make such a foolish policy. Sir, I am the customers who always use your all consumable products & mobiles. Today I & my family members are having 28 Mobiles of Samsung, but now because of above incidence I don’t have faith on your company.

Sir, due to your compressor problem I had lost my 10 injections amounting to Rs.47500/- The said possibility of the same was already informed time to time in advance from 12.01.2013 to 17.01.2013 to your above officials. & recording of the same is with me & your customer care. In addition to this I have been mentally harassed from your customer care centres,service centre & dealer for above reason which I cannot work out the cost in monetary term but which may be Rs.50000/-

Further, I had also informed your officers the urgency of the same but the same was not attended in time. I had already paid Rs.225/- as Labor & Service amount Rs.200/- & Service Tax thereon of Rs.25/- on 12.01.20013 vide receipt no.10690/12.01.2013 & Dryer replaced-Rs.86/- & Gas charging done – Rs.1275/- on VAT on the same Rs.170/ less discount – Rs.31/- vide receipt no.10487/21.01.2013 ( Total Rs.225/- + Rs.1500/- = Rs.1725/-).As already informed from 12 to 20th Jan 2013 to your all above official, service centre & dealer the said charges are being paid by me UNDER PROTEST” to avoid my/your further losses.

Now, I request to arrange to reimburse me an amount of Rs.47500/- + Rs.50000/- + Rs.1725/- Total Rs.99225/-) towards above losses immediately within two days otherwise I will have no option but to knock the doors of consumer forum...

Please treat this as most urgent.

Thanking you,
Yours Sincerely,

Dilipkumar Karnawat
Karhadkar Heights,Power House Chowk,
Chinchwadgaon,Pune : 411033
Mobile : [protected]

reverting to ur mail mr anupam . ur company said

At Samsung we strive to give the best experience to our valued customer in terms of our product and services.
We take great effort in understanding and assessing matter in more details so that we may make faster and accurate decision.

Accordingly we propose resolution which is a win-win situation for both, our esteemed customer as well as Samsung.

first of all i purchase the refrigrator model no-FF RT-24 bdms1 in 28/may 2010 . and the product is not working good from the date when i purchase it .FIRST THE FRIDGE HAS BASE PROBLEM THAN THE RELLY PROBLE AND ALL DAY THE FRIDGE GET NOISE SOUND ALL THE DAY AND AGAIN 29 JAN 2013 THE SAME GAS LEAKED AND RELLY PROBLEM . if i m not wrong ur company samsung product is like chinese product which we repair every year and ur company said u we are provide 1 no product is that type of no-1 u have which people repaired every year. i have purchase this refrigrator rs14000 with my hard work earning income . not free of cost . i also spend 1080 towards gas repairing and really reparing . and again the regfritaor not working . its my humble reqest to u that plz provide me solution . inspite of that ur r using same product but ur product is working fine . only one resolution i want from ur company that plz take ur bad product to ur company and refund my money back with interst .that all . IM VERY FRASTED AND DISAPPOINTED TO UR SAMSMUNG PRODUCT IM ALSO SEND A BILL WHICH UR COMPANY PROVIDE ME REPAIRING OF MY FRIDGE ONLY ONE THEY DOESNT PROVIDE ME ANY JOB SHEET .I PREVISIOUS PAY MR ANUPAM .


hi dear sir my name is narinder singh .in date 28510 i purchase samsung refrigrator of rs -15000 cash from saram electronic jail road . the refrigrator not working fine from the insital day . first the fridge has base problem . i complaint many time but samsung not provide any satisfacition . the resolve the base problem and again the fridge not working in2011 again the xuctive come to my premisses and check the fridge they said fridge has really problem .inspite this they said the fridge has also gas problem . again i pay the charges to global services rz-8 mahindra park pankha road uttam nagar nd-59 rs -1080 . and again the stupid product of samsung not working today one of excutive of samsung coming and check the fridge and said the the fridge has rellay problem and also gas liked problem . im frasted from this samsung company in hole 2 year ihave repaire stupid fridge 3 times and the product not working right now . i want my money back from samsung which i paid for bad product of samsung


same complaint cc to pg portal and grakh seva

--
NARINDER SINGH
[protected]
[protected]



--
NARINDER SINGH

i had lost my mobile yesterday when i drive my bike
My mobile is samsung C5212
Connection Aircel [protected]
Mobile lost betwen Nalagarh (hp) and Ropar(PB)
another contact number is [protected]

Dear team
I am informe to all customer samsung battery backup is very poor. so i will be request to of all
customer you have not to puschage any samsung mobile.

Thanks
Shiv

Sir,
I am Abdul Masi.i purchased a samsung galaxy y duos phone December 26th in kollam.after 2 weeks problems started network issue,speaker problem,hanging problem and all. i given the service center they solved my problem and change the board.now my display is some problem.wat should i do.i dont have any time to spent with service centre.i am not satisfied with thiss phone.i need to change the phone or give anotherone
this is my mail id [protected]@gmail.com and my contact no [protected]
i want imeadiate response from ur side asp.
Regards
Abdul Masi

hello,

I had purchased Samsung 32" LCD TV last year about 1 months back but headphone jack of the LCD's are not working. I thought that Samsung is one of the best companies & that's why only I buy all the LCD's from Samsung only.
Many times I called at your customer care to make them aware of the problem, every time they assured me that the engineer will come to look out the problem. But I never found any of them at my door.

Ravibhushan kumar
b-21 shish ram park,
Uttam nagar new delhi-59
[protected]

Dear Sir
I booke a samsung Galaxy S3 mobile through 100best buy.com but they are still not deliver my product and also they fail to inform the status of my order.
the detail of my payment mode are given below
Company Name : 100bestbuy.com
Product Name : Samsung Galaxy S3
Merchant Reference Number : 8356259
EBS Payment ID : 14103541
Payment Mode : VISA Debit Card
Amount : 599.00
Customer Name : kaiser reza
Customer Email : [protected]@gmail.com
Status : SUCCESS
Thanking Yours
Best Regards
Kaiser Reza

TO WHOM SO EVER IT MAY CONCERN

Dear Sir,

I was purchased a Samsung Mobile Model No.3530 from Yash Mobile (Pancheshwar Tower – Jamnagar) on Dt.[protected] via Invoice No.14/1327. From that day, Bluetooth Problem in my mobile. And I oftenly visit Jamnagar Service Center for the same problem but there is no solution of this problem till date. And last time I was visit, they told me with rood behaviour that – “This is company’s technical fault. We are not able to solve this”. Sir, if this is technical fault so why service centre is not solve this problem???

I also talked in Samsung Customer Center, but from there till date no action taken. They are giving me Ref. No. [protected]. But result is – Nothing.


Please do the needful & oblige in this matter because my mobile’s warranty is going to expire on Dt.[protected]. So plz I request you to take necessary action as soon as possible.

Yours faithfully,
Ashish Nirmal.
(M: [protected])

Free 16 GB memory card not received yet - mobile phone
I had ordered on dec 29th and there was an offer of free 16 gb card with new samsung S duos . The numbers provided on the samsung promo website are out of service and nobody is replying to my mails from the email id given on the Link. How am i supposed to get in touch with them.Once I was able to contact them and this is the complaint number [protected]
I have called at samsung customer care but no positive response has been received.Call me on [protected].I am fed up pf such a service with zerop response...Can you please tell me the way to escalate the complaint to the highest accessible autority..Thanks,
Suyog Avinash Chutke

RESPECTED, SIR/MADAM
I M VERY SADLY SAID THAT I HAVE PURCHASED 1 TELEVISION SET ON SAMSUNG 3 YEARS AGO AFTER FEW DAYS IT STARTING DEFECTS ONE BY ONE
I SAID PLEASE REPLACE MY SET BUT EVERY TIME THEY COME AND CHANGE ANY SPARES FROM BACK AND FINALLY MAKES ITS PICTURE LIKE FUNNY,….:-((
THATSWHY I REQUESTING YOU PLEASE GIVE DEFAULT DEFLACTION SEETINGS FOR MY TV SET ,.. MY MODEL NO. IS CS21A730ELXXL.
PLEASE RECTIFY IT BY GIVING ME ITS DEFAULT SETTINGS FOR DEFLACTION MENU UNDER SERVICE MODE. MY CONTACT NO. IS [protected].
THANKING YOU IN YOUR ANTICIPATION,
I HOPE IT WILL BE RECTIFY AS EARLY AS POSSIBLE .

I m Mohammed Tariq from mumbai. i have buyed a mobile samsung galaxy s duos GT S 7562. The mobile started charging automatically and i showd the cell to customer care in samsung they repaired the cell phone and changed the usb connector and due to that on the same day the mic got a problm . i have to run again and again at service center. what is the use of spending so much money on such products which have no quality. they take soo much time on repairing the mic . they told me to give the cell in 3 working days . i have to buy a new phone to make my work going on.
BUYING A SAMSUNG PRODUCT IS TO RUN AGAIN AND AGAIN AT CUSTOMER SERVICE CENTER...

i purchased SAMSUNG S DUOS S7562 on 27th december in FONECITY ANNA NAGAR, invoice number : n-5076. when i purchased this mobile samsung was giving an promo offer only who buy samsung ace duos, samsung s duos and samsung s3 that they will receive an memory card. if purchase samsung ace duos will get 8 gb memory card, samsund s duos will get16 gb memory card, card will get delivered in 30 days from the date of purchase. to avail the offer we have to register on samsungpromo.in/sp, we have to fill the details like name, address, contact number, e-mail id which i did that on the same date of purchase in the same showroom where i purchased(fone city, anna nagar). showroom person wrote the reference number on my bill which is 72H-30665. i waited till 10 days becuase the showroom guy request to wait for 10 days after 10 days when i call samsung customer care they request me to wait for 5 more days which i did. again when i called after 15 days they request me to wait for 5 more days, when i insist them what is going on they said to call the samsung promo offer customer care[protected] or[protected]. when i called the toll free number some time it says number is busy or call waiting. after some time by luck the call get connected and the customer care executive was just chatting in and around, they didn't had a courtsey to ask who is calling why some one is calling customer care. i called nearly 10-15 times to that samsung promo customer service, no one helped me. again when i called samsung direct customer care[protected] &[protected] i spoke to many executives and many team leader and no one is trying to help me. last week i spoke to manil kumar he helped me some what. my first call to samsung customer care regarding my complaint is on 18TH JAN 2.45PM. after that i called samsung customer care regularly, after 7-8 days they said the reference number is incorrect, i said it is not my mistake becuase reference number was written by the samsung show room person. only last friday manil kumar said the correct refernce number is 72A-30665, he also request me to wait till sunday(27/01/2013) becuase of the time line which is 30 days from date of purchase. again today morining when i checked on samsungpromo.in/sp it says
Claim Approval Status
Claim Validation Status : Approved Remarks :

Gift Dispatch Details
Date of Dispatch : Courier Name :
WayBill No : Delivery Status :

I still have not received my 16gb gift memory card. again they are asking to wait for 2 more days. i asked them to give the samsung nodal officer number they refused to give me the number. do the needul
MY REFERENCE NUMBER FOR THE COMPLAINT WITH SAMSUNG IS : [protected].
TILL NOW I HAVE CALLED MORE THAN 20 TIMES. do the needful
NAME : B MUNEER AHMED
CONTACT NUMBER : [protected]

Yesterday dated 27th Jan'13 I had gone to Reliance Digital and enquired about the Samsung AC worth Rs.38000/- and wanted to go through finance,but instead of telling me "YES or "NO", Bajaj Finserve team members including Reliance Digital salesmans smartly took all relevant details and entered into the system when they got to know the competitive rate at EZONE, and finally said that I need to pay 4 months EMI as advance to which when I refused and wanted to know other Schemes Bajaj Finserve team denied. Alternatively when I approached EZONE when I selected a Whirpool AC and Bajaj Finserve team there extended a 101/- down payment and the rest in EMIs to which when I was interested and extended details they said that already a process is created and I cannot buy through Bajaj Finserve till 120 days are over. Now even though I would be interested I am stuck here, why these Bajaj Finserve team should do this and blocking me buy from 120 days?

Need to unblock it and confirm over mail.

Thanking You,

Thandassery Viswambharan Vidyalall
[protected]@rediffmail.com
[protected]
Kolkata

My samsung mobile was stolen on 27/01/2013 between 1.30 t0 2.30 pm.from Buldana(Maharastra). The IMEI No. is *[protected]#. Model-Samsung Next(S5233). Cee No-[protected] I lodged a gd with the local ps. Kindly take necessary steps to block the phone. Also help to get d phone back cz it contains imp photos,numbers etc. Kindly take action. Thanks



Regards
Vilas Ingle-[protected]/[protected]
Email-ravindra.[protected]@rediffmail.com

Sir i was using Samsung mobile from 2 years and now it is getting switched off when i am opening games so i give my mobile to Samsung service center (Raipur ) in running condition and by their fault the phone got dead and now they want 1100 rs for repairing but its their fault so why should i pay so please tell them to repair my mobile for free or give back my mobile in same condition as it was.plz help
Kamal Ahuja

I have called to customer care number and i told that my music player is not working fine in ear phone. When i switchoff and switchon then only it is working. After sometime it is not working. But without ear phone it is working any time. Please respond ASAP.

I have lost my Mobile which have IMEI no: - [protected] and it have also containing Airtel Sim card mobile no is [protected]
I want to Block this device now.
Kindly block this imei no devide as soon as possible.

It was November when my SIII's vibrator stopped working suddenly and you could hear it move inside, it was as if it had come off. I went once in November, thrice in December, twice in January to the service center at Atta Market, Secor 18, Noida, but every time I went I was told that there was a shortage of parts. On the SEVENTH time I went they told me to go to the service center a walk-able distance from the same place. I am a student and live in Sector 62, Noida. I wasted 80 Rs for one side. That makes it 80*2*7=1120 Rs for my 7 trips.
Besides the vibrator problem, in December I faced a problem with the software- when someone misses a call a small 1 in a circle of red appears on the call log icon on the main screen, even after repeated viewing of the call logs and restarting the phone, it failed to disappear. Since it was not such a big problem as the vibrator one I left it to be resolved in one go, with the vibrator.
In January before the 7th time I visited the center my phone crashed. It failed to start. I lost all my pictures and contacts and documents which I had taken since the last two days(one cannot backup each and every second). It was blamed on a virus by the Samsung center staff. I rebooted my phone just 2 days before coming to the center for the 7th time. And on the day I visited it crashed again. Same problem, it failed to start and was stuck on the SAMSUNG start screen. They took my phone and rebooted it blaming it on the virus again. I am a CSE student and know this much that without any kind of external interaction or 3rd party s/w there is hardly a possibility of a virus. I had not installed much on the phone since I rebooted it 2 days ago due to the crash - the apps installed were Yahoo Mail, Facebook, Whatsapp, and two more in the time frame I had. All from the Google play store, and all were Editor's Choice with hundreds of thousands o[censored]sers. I again lost all my data of the previous 2 days.
I gave my phone(the 7th time) on 21.01.13. I received it on 25.01.13. It was working fine on receiving. That very night it crashed again. Same problem, stuck on the SAMSUNG start screen. I have lost all my pictures again.
This is the 27th of January,2013. I am going to the SAMSUNG Service Center for the EIGHTH time.
SAMSUNG was a brand I thought I could trust, yet I lost all my pics and data, some very good memories I had due to the repeated crashing and I expect full reimbursement for the multiple trips I had to make, the time and data lost and the phone in cash or kind.

P.S. - I have sent a copy of the above details to SAMSUNG complaints too.

I really hope that this time the issue(s) get resolved for good.

Hi All,
i am prasad, i have purchased galaxy S advance I9070 mobile phone 2 months back...for the first 2 days it was not showing network...then by giving it to customer care...they have updated the software and i come to find the network signals on my phone...but the signals are very weak...always it is showing 2 or 3 towers....that too when i put GPS ON it is giving wrong directions and the status of roads are not updated as we pass on thru roads....also i found dust inside camera...
so i have registerd a complaint...and after repeated complaints my phone was replaced 2 days back....

agin i have set up all the things....and again found the same problem of network and dust inside camera....

The Charm of getting new phone is completely lost and i feel really cheated and disappointed by this product

now i am thinking that spending 22000 rs. on samsung smartphone has just gone waste.

Pls help to give me a refund for my phone....

i am attaching a pic of network problem (on same network)...samsung persons kindly check and give me solution to the problem.....

Prasad Sane
[protected]@gmail.com

HI IAM DHINA

MY SAMSUNG TV IS TAKING TOO MUCH OF TIME TO START AND NOW THE SCREEN IS IN GREEN COLOUR
PLEASE TELL ME HOW TO FIX THIS PROBLEM