[Resolved]  Future Axiom / One Mobile / Future Group / Big Bazaar / Blackberry — manufacturing defect

Address:

Howrah, West Bengal

Hello Mam,

I got your contact details from an online complaint forum. I thought that i should bring this to you notice.

I had purchased a Blackberry handset from Big Bazaar showroom in Liluah, Howrah. The Invoise number was [protected] dated 30-April-2012.


The handset got some problem in Aug 2012. Thereafter i had contacted the authorised service centre, which rejected to repair it as the handset was imported directly by Future group.
Then i contacted the store manager- who guided me to One mobile representative. The representative then guided me to Mr Ashish Kumar (ashish.[protected]@futureaxiom.in). This entire process too more than 4 days and around 17 phone calls to different representatives/ stores etc. Finally, Mr. Ashish instructed me to get it repaired from any local store and claim for reimbursement from insurance company.

Accordingly, i got it repaired locally and forwarded the documents to W & IA in Aug 2012. The claim was of INR 2200/- only. Since then I've got no communication from either Future/ W & IA. The trails mails would reflect the complete picture. Whenever i had contacted them, they say that the claim would be reimbursed next month.

Now, while i am yet to receive the claim for earlier repairs, my phone is again not working.This time the phone gets turned off completely anytime. It takes more than 25 minutes to reboot. This problem has occurred more than 7 times in the last 2-3 days. The phone also gets Hang multiple number of times in a day. I am highly disappointed with the kind of product imported by your company as well as the pathetic after sale services.

I request you to pay heed to this letter sincerely. Failing this, i would be forced to bring this claim in legal form before you.

I expect that you would stand tall with the repute of your company as a customer centric organisation and provide immediate solution to me.


Your,

Rahul Jain
Kolkata
+[protected]
[protected]@gmail.com