Samsung India Electronics Pvt Ltd — Complaint against Sabsonic Service Center Minto Park Branch-Kolkata

Dear Team,

I had submitted my Samsung Galaxy Grand GT-I9082 phone on 24/08/2013 at Sabsonic Service Centre, Mintoo Park: 12,Loudon Street,Kolkata-17 Ph:[protected]&[protected].

After the mobile was checked by Customer Care Executive, Mrs P Chatterjee she told that the phone would be required to be kept with them for service.As per her instructions, I had submitted my Mobile phone, Data Cable(without the adapter), battery and 32 GB Samsung Memory Card(which I received free of charge along with mobile from Flipkart vide order no-OD[protected]).

However after following up with the team for 15 days and after making three physical visits to their office, I finally got my cell back on[protected].I got back my Cellphone, battery and data cable. But I DID NOT RECEIVE my memory card which I had submitted alongwith while depositing the phone.

I did not make note of the same on 10/9/13 while taking the phone from the service. However after I returned home for checking the phone then I discovered that the 32 GB Samsung Micro SD Card was missing which I had submitted.

After I contacted the service centre on[protected] and spoke to Miss Shampa, she informed that the executive, Mrs P Chatterjee who had accepted my mobile had left the job and It would not be able to track the same. Also I was informed that I could not be helped in any matter.

I would like to understand that, the cellphone which we keep at the service centre with all accessories as per requirement trusting the brand name of Samsung and appointed by them, are safe or not? If yes, then kindly let me know my fault for trusting the official, Mrs P Chatterjee who had gladly accepted the mentioned contents?

We as customers are not aware of which accessories are submitted at service centre or not.We carry the entire package along with bill and whatever required is submitted to them.

Kindly look into the same as my memory card is missing which do contain very important information required by me, failing which I will be definitely be escalating the same since I feel that this is a cheating which has happened with me and should not happen to other customers like me who blindly trust the brand.

Details;

Model- Samsung Galaxy Grand GT-I9082
IMEI- [protected],[protected]
Flipkart Order Id for Phone- OD[protected]
Flipkart Order Id for Memory Card-OD[protected]
Date when submitted to Service Centre[protected]
Mobile Number registered- [protected](Since an offline bill was issued)