[Resolved]  Snapdeal.com — cheating on product ordering

Address:

Mumbai Suburban, Maharashtra

I booked a mobile phone with snap deal website. Before placing the order i confirmed of availability and they acknowledged. Order was placed on 5th april 2013. On 11th their customer care executive called me and told me that the product i ordered is not available and i can either opt for different product or cancel the order. What choice i have but to cancel the order. My money which i had paid to them on the ordering date will be probably coming back to me after 2 weeks.
If the order is cancelled and it cannot be delivered in time then the money should be returned back in time . If they have procedure to remit the money is part of procudre then order confirmation should also be done on product inventory.
I would like to take this case to the highest level so that an example be set of such websites cheating people. it is a case of a fraud and should be treated with highest priority.
Thanks.
Also, below is the mail from their end cancelling the order. Please note how shamelessly they are saying that the order is cancelled by me and no mention of product non availability. My audio recording with their executive must be available in their system and can be used as evidence.

Dear abhinav saxena,

This email is regarding your Order no[protected].

You are getting this email because your order has been cancelled as per your request.

We don't want to keep you waiting; so we are going ahead with the cancellation of your order.

Details of cancellation are as below:
S No. Item Name Paid Amount SD Cash Shipping Charges Cancellation Date
1. Sony Xperia Z 36091 0 0 12/Apr/2013




We request you to treat this incidence as an exception as we constantly strive to provide the best of service for our valued customers.

Regards,
Snapdeal Team
Phone: +[protected]
Email:( mailto:[protected]@snapdeal.com ) [protected]@snapdeal.com