[Resolved]  Sony Ericsson Xperia Play — Mobile not repaired

Sony Ericsson — Not getting any response from Sony

The following was my complaint with Sony Ericson::


The details of this case are as follows:
Case: 72288118
Engineer: Achit Mathur
CaseOpened: 18/Jun/2008 14:25:35
Old emails:
Email:
To: questions.[protected]@support.sonyericsson.com
From: Manoj Kumar [protected]@rediffmail.com



To, DT.6/18/2008
The Manager sales
Sony ericcson Mobiles
Subject:- My Sony K320 –I MOBILE having manufacturing defect.

Sir, on dt. 29-03-08 I bought a sony k-320-I mobile from NEW FAIR BUSINESS
ALMB., having b.no.1663.on using it next day my mob.became hang & auto off, I
complained to the dealer, he told, it is not a fault, sometime it happens in multimedia
sets, you donÂ’t worry.After 2 or 3 days problem reoccurred.
but on removing baterry the mob.restarted. I ignored but again on dt.11-06-08, when I
plugged mob.for charging, it get off, i tried so many times but unable to charge, & mobile
became OFF.when I reached your serv.centre, complaint id no.-SES 08-14832 dt.12-06-
08, issued to me & mob.get deposited for checkup.after 02 hours I was informed that
motherboard of your ph.is not working & it will be replaced & 20 days are required for
it. I am shocked to hear this & want the solution:-
1.SONY- a world fame co-? & its mob.became faulty from very first day & on enquiring from
my friends, I came to know that k-320 I set is having manufact.defect.
2.Against hundreds of k-320 I sets sold in Lucknow city co.is not having a single motherboard
in stock.
3 .I contacted toyour ASM . Mr.Amit trikha, mob-[protected] & SERV. HEAD Mr.L.M.Yadav
Mob-[protected] for my problem, but both of them reacted coldly & not responded to me.
4 This has become a very bad experience for me, thatÂ’s why I want that either you manage to
exchang my set from any Sony mob.(except k-320-i) of other series or refund my money back
to me .

Sir please have kind consideration on my problem, & I wish to get appreciation from your end
On my SELECTION & FAITH on SONY brand.

With regards..

MANOJ KUMARRAJPUT
ADD.-551 KA /456/7 AZAD NAGAR
ALAMBAGH LUCKNOW
PH.[protected], [protected]






And they are not giving any reply, I talked to customer care they said to go to the nearest Service center but there also no one taking care of me. I just want that if they can thay can change and upgrade my set to the better model above this one or return back my maoney..

Pls help me for the same,

regards,

MANOJ KUMAR RAJPOOT
ADD.-551 KA /456/7 AZAD NAGAR
ALAMBAGH LUCKNOW
PH.[protected], [protected]

Sony Ericsson — regarding mobile phone repair

i have submitted my mobile phone on dated 25/07/2008 at jaipur for repaire work, but till date there is no confimation that my phone will be repaired or not . i am extremely sorry to say that even after several followups' i got a reply that the part ( PCB SET) is pending at SONY'S end.

I want to put a question that why the company is bluddy screwing the cust. as by fault if he have purchased a product of that company .

sony ericsson handset — submitted mobile for repair not got yet

i have submitted my mobile on 11th june at technocare, lajpat nagar but i have not got it back 2 months have been passed...
i have not got any positive reply from them as i have made around 300 calls to them...please help m in a great problem...

I'm never buying a Sony Ericsson EVER again.. You can be sure of that.

My phone is a few months old and it is falling apart.. very unacceptable!

Sony Ericsson — No update on repairs

Gave my phone K810i for repairs at the authorised repair centre at grant road, they said that it will be done in 8 days and gave me 2 phone numbers to contact them to find the sattus, after 8 days i called them and kept calling them for 12 days however the phones are not reachable and once when i got thru the person who picked up the phone hung up on me and kept disconnecting after picking up, the next few days again the phones were not reachable, i travelled to the repair centre from malad only to be told that it will take one more week, the phones are still not reachable and i dont know if my handset is repaired or not, the only way to find out is to travel to grant road, this is very poor customer service and highly unprofessional, i am not at all happy with the way this centre treats its customers and i wish something could be done about it

Sony Ericsson — mobile repair

hello...i bought my sony ericcson w200i mobile on march 2008 in tambaram, viveks.it costs Rs.4500.it worked weel for few months.den i had some problem in messaging.den later i got problem in my walkman playlist..den keypad did not work properly.so i gave to tnagar sevice centre n got back after a monthwen i checked, everything was ok..after two weeks my camera did not work.after a week, my keypad did not work.so i cant able to operate my phone.im very unsatisfied with this service centre and also my mobile.my warranty is not yet over.not even a year gone, i get many problems in this mobile.

Dear sir
i am deepak rawat from Noida (U.P) i have 3 hand set of sony.but i am not agree with service


my mo no [protected]

I have purchase sony ericsson mobile handset no. 220i on 21 march08.there is problem in charges.
the charges is shoing charged but bettry can not charged . also i want authoriesd servie centre addresses in mumbai and the hand set will bi repaire or not.

i have send the hand set mobile at ghatkoper authoriesed service cnetre but he is telling mobile cannot repaire.
rply. to urgent

rgds

ravindra
cell no: [protected]

Hi,

My sony ericson mobile phone is not working proiperly. Please need your help immediately.

Regards
Venugopalashashtry.

Nobile No. [protected]

have submitted my mobile phone on dated 11/05/2009 at jaipur for repaire work, but till date there is no confimation that my phone will be repaired or not . i am extremely sorry to say that even after several followups' i got a reply that the part

I had given my handset in ericson care sec19 chd five months ago but there is no positive reply from their side ...

handset : w350i

After even many visits, there is no positive reply

please check and revert as soon as possible..


Contact No. [protected]

Sony erisccon — handset didn't get from 1.5 months

10 april i submitted my mobile cony ericsson aino with the sony ericsson service center in vapi . But till now ie after one and half months i haven't received my set repaired. They are just postponing its delivery on one excuse or the other. Once they said that i can receive my set but on reaching there they said it hasn't been repaired. I am harassed at the hands of sony ericsson service center
& i 'm also complent in sony ericsson help line, they give me complent number [protected], but my mobile is still not repaired.

plese help me to set my mobile fast to fast
here ais my contact details

JAYDEEP PATIL
VAPI TOWN
CONT NO [protected]

I had submitted my Sony Ericsson mobile model no W595 to sony service centre "NEERU ENTERPRISES P-21 SECTOR-18, NOIDA on 7 july 2010, Workorder no SE[protected]
Problem reported- Earspeaker problem,voice not coming, unable to connect charger

They called up first on 20th july informing that it will take one week more for the parts to come
I had also called "Harpal" their supplier but it was of no use

It has been almost 1.5 months I have been following up with the dealer but they haven't given the handset, how can it take 1 month to get a part? even if does why was it not informed to me at the time of complaint?
It has been tortourous for me just running here & there for getting my handset & no one has provided the solution
Its more difficult as I have been without mobile for last 1 month,
Even the Sony Call centre didn't respond
Pls help in getting my handset back & taking action against the dealer

Regards

Harshvardhan Kaushik
[protected]
[protected]@india.com

Sony Ericsson Mobile — handset not repaired on time

I had submitted my Sony Ericsson mobile model no C510 to sony service centre "SHREE INFOTECH, SHOP NO.9 GOD'S GIFT TOWER NO.2,NEAR LOWER PAREL RAILWAY STATION, N.M.JOSHI MARG MUMBAI on 1 july 2010, Workorder no SE310SIT10333
Problem reported- SIM/MEMORY CARD NOT READING,FRONT COVER DEFECTIVE,UNABLE TO CONNECT CHARGER...

while giving the phone for reapir they told me it will take 5-6 days for repair...but they took almost the month to repair the handset...i got the mobile back to me on 3 august but it had ocuurred 1 more defect in it...my keypad was not working,mic was not working and it also had some network problem....

i returned the next day n handed over the set again for repair....the dealer told me it is a minor problem and will hardly take 2 days to get repaired....but no use till the date i have not recieved back my set...
i contacted them but they told the same thing that there is no part available in the market...

It has been almost 1.5 months I have been following up with the dealer but they haven't given the handset, except tht 1 day....how can it take 1 month to get a part? even if does why was it not informed to me at the time of complaint?
It has been tortourous for me just running here & there for getting my handset & no one has provided the solution
Its more difficult as I have been without mobile for last 1.5 month,
Even the Sony Call centre didn't respond
Pls help in getting my handset back & taking action against the dealer

Regards

Shri Narain sharma
[protected]
[protected]@yahoo.co.in

I had submitted my Sony Ericsson mobile model no W705 to sony service centre "CCOM SERVICES F11, 1ST FLOOR ENTERNITY MALL THANE WEST 400602 11TH AUG 2010, Workorder no SE310CS116028
Problem reported- Earspeaker problem, voice not coming, Hand problem

It has been almost 3 weeks I have been following up with the dealer but they haven't given the handset, how can it take 1 month to get a part? even if does why was it not informed to me at the time of complaint?
It has been tortourous for me just running here & there for getting my handset & no one has provided the solution
Its more difficult as I have been without mobile for last 3 weeks,
Even the Sony Call centre didn't respond
Pls help in getting my handset back & taking action against the dealer

Sony Ericsson Mobile — NOT REPAIRED

I HAVE PURCHASED SONY ERICSON MOBILE MODEL J20I FROM UNIVERSAL ON 30TH MAY 2010. FROM THE PURCHASE ONWARDS I HAVE FACED LOT OF PROBLEM IN THIS MOBILE AND I HAVE ALSO GIVEN LOT OF COMPLAINT REGARDING IN THIS MATTER AND ALSO I HA VE GIVEN SERVICE FOR 3 TIMES. THE PROBLEM WHAT SONY ERICSON SERVICE CENTRE SAYING IS THE SOFTWARE PROBLEM. EACH & EVERY TIME SERICE PEOPLES SAYING IT IS RECTIFIED. BUT STILL NOT. BEFORE I PURCHASED I USED NOKIO M73 MOBILE ITS WORKED FOR MORE THAN 2 YEARS WITHOUT ANY PROBLEM. I AM NOT GETTING THE GOOD RESPONSE FROM THE SERVICE PEOPLE ALSO. WITHIN THREE MONTHS TIME ITS GIVE LOT OF PROBLEM FOR ME. THE COST OF THE MOBILE IS RS.13,000/-

Sony Ericsson Mobile — Handset repair not on time

HANDSET NOT REPAIRED ON TIME
I had submitted my Sony Ericsson mobile model no W595 to sony service centre "Rohan Tele Services" C-21 First Floor Near Bus Stand, Bhajanpura DELHI-110094 on 11 AUGUST 2010, Workorder no SE310TLK11332
Problem reported- DISPLAY PROBLEM AND DISPLAY COLOUR FAULT

They called up first on 19th August informing that it will take one week more for the parts to come
I had also called "Harish" their supplier but it was of no use

It has been almost 1.5 months I have been following up with the dealer but they haven't given the handset, how can it take 12 month to get a part? even if does why was it not informed to me at the time of complaint?
It has been tortourous for me just running here & there for getting my handset & no one has provided the solution
Its more difficult as I have been without mobile for last 1.5 month,
Even the Sony Call centre didn't respond
Pls help in getting my handset back & taking action against the dealer

Regards

Raja Sharma
[protected]
[protected]@yahoo.com

Dear Sir/Madam,

Mene mera mob repaire karne diya hua hai apke Service centre par diya tha 01/09/2010
Par abhi tak nahi mila,

Plsssss mera mob muje dilva do mein bahut preshan hu,

Regards
Vinod Kumar
[protected]
Sirsa-125055 Haryana

ghhgfh

Sony Ericsson — not repaired

Dear sir/madam,
I would like to regret that my sony ericsson handset w20 has not been repaired till now.It must be noteworthy that i had not even used my set for a single month also.I had regularly informed and visited service centre still there was no way out.Finally i came up with an idea to inform you so as to wake your men from their slumbers.
Please do look into the issue and get me informed about the progress of my handset which i had submitted on 20th of September at 15:52 at IT SOLUTIONS MADAN MAHAL JABALPUR.
If its not a heavy task would you please replace my phone or thereby send its parts to service center as soon as possible.
YOU CAN EITHER POST YOUR REPLY HERE OR AT MY EMAIL [protected]@gmail.com.Contact no.-[protected]
Inform me as soon as possible.
PIYUSH BHARGAVA