[Resolved]  Sony Ricssion Mit11[i] — Not working of 3g

Address:Ahmedabad, Gujarat

Respected sir,

As a last resort, I am approaching your channel for making public aware of product failure of M/s sony ericsson mobile "MT11i Xperia Neo V."which is full of snags & defects. Sony after sale service center is not ready to recognize the inherent fault in their product. I had purchased the mobile "MT11i" from their authorized dealer" Ms Raju Japan mobile store" CG Road Ahmedabad on 22nd January 2012 vide bill no 2252.

First time snag developed in the mobile when I was working in shimla.I was not able to charge mobile even if it was kept for 10hrs attached to charger, the mobile was over heated during use & 3G service on mobile was also not satisfactorily working. Local dealer in Shimla had given the replacement of charger but the 3g service problem was not resolved. As I had purchased it from Ahmedabad at the time of visit to Ahmedabad I had contacted to authorized shop from where I purchased. In turn they directed me to Sony Erricson service center "mobile care" Ahmedabad. They examined and taken mobile for repair wide work order no :SE[protected] SW UPGRADE .After one week the mobile was given back to me with assurance that the problem of 3G is resolved and they have upgraded the software. As my posting was in Shimla I went back and I was dismayed to find out that the problems still persist.

Again during second visit to Ahmedabad I gave mobile for repair as complaint was not resolved, wide work order no SE[protected] SW UPGRADE to their service station.The mobile was sent to their main repairing center, they again upgraded the software. It is pertinent to mention it here that they keep mobile for week, and I lost all data stored in mobile thrice during repair.


The 3G connectivity problem was not resolved and I was not able to use 3G facility available on my BSNLsim connection. I gave back the phone to their service center. They accepted the mobile wide work order no “SE[protected] REPLACE PCB “.They replaced the “PCB” in mobile & given me new IEME no. 3G was working ok at the time of delivery but when I started using the mobile and on very first hour noticed that during the first call made the mobile got heated to the temperature that one cannot hold it in hand. Immediately I brought it back to their service center. They again took it for repairs & informed me that there is some problem in signal receiving antenna they have to replace it. After three days I got back the mobile. I started using it and found that 3G is not working most of the time. I again went to the sony ericssion service station, they told me that there is a problem in sim card & service provider is at fault for 3G problem.

Incidentally I myself working in Department Of Telecom on responsible post. They can’t make fool of a person who is working in the same field. I took along with me the technical expert of mobile service provider of BSNL. We had shown to them that the same sim card is working fine on other mobiles. The service center personnel called the technical expert from Ms Sony main office. He checked the settings along with BSNL technical officer & reset the settings. The mobile worked satisfactory for day or two and again 3G connectivity was problem.

This time I went to their service station with my friend Mr Gadhavi, who also is having the same mobile and facing the similar problems .I had forgotten to tell that in the particular model Auto rotate screen function is also not working in most of the mobiles. Around three weeks back they took the mobile back for repair .For last three weeks I am in constant touch with Ms Sony Erisssion local office head Mr Alpesh [mobile no-[protected]]. Most of the time either his mobile is found busy or he does’nt attend the call.If by luck I am able to talk to him, I get evasive reply. In last 9 months,around 4 month the mobile is lying in their custdy for repairs.
I demand for replacement of my instrument with the newer version, as their model MT11i Xperia is a failure and they are not in a position to rectify inherent defect of their product. What type of redress
they should give me for going to their service center minimum 15 times to get their branded costly mobile properly working? Being the leader in their field they should not call back the entire batch production?

Sir, Your channel can make the people aware that best of the brands are also very insensitive to the customers .My case differs as I am technology savvy and fights for the consumer rights, although they are thick skinned and not responds to me either.


Yours Faithfully,

Gopal Joshi.
M-[protected],
C C A Gujarat,
Ministry Of Communication & IT.
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Aug 13, 2020
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