[Resolved]  Sony Xperia Ray — Handset does not unlocks

Address:

Mumbai Suburban, Maharashtra

Hi

Phone - Sony xperia ray
Ticket Number - [protected] & [protected]
Problem - Once the handset is locked, it was not getting unlocked and had to restart the phone.

I bought a new Sony Xperia Ray on 10th Nov 2012, When I used the cell, I was shocked to know that once I lock the cell phone, I was not able to unlock the cell.

I went to Sony Service Center in Mumbai - Borivali(West) , SG Info. on 1st of Dec 2012. They took the handset and said we will inform you the problem shortly. I never received any call from either service center or customer care.
Later I chased SG Info. and Sony help line[protected] multiple time ( Not less than 10 Calls and twice I visited the service center as the phone number which is provided is always busy) and the reply which I received always was " the display was a issue, they need to purchase the part and replace it". which took them 20 day and on 20th Dec 2012, I received a call that your handset is repaired and can be collected.

On 21 Dec I went to the service center and found out that the handset was not repaired. They had changed the display and the camera, still the problem was still present.
I returned the handset and he issued me a new ticket number ([protected] ) which was for changing of the mother board.

I am trying to reach them since then but still I am not getting any confident answer of when I will be receiving my handset and I am not sure if after changing of Motherboard will my problem be resolved,

Also I have some other questions,
1. Does it really take 20 day to get part from the company. Even a small repair shop in my location will be able to get any part in less than 3 day.

2. When the service center changed the part did they check if the problem is resolved? Since if they had then I am sure they would have known that it not repaired.

3. When I visited the service center, there was one Customer who had a problem with Camera back in June (Don’t remember the Model). The phone was replaced. Now again the same problem had occurred, but to my surprise the service center is not ready to do anything as they say it now because of some liquid damage. This is a serious concern as I have so many problem with my cell ( The Screen has been replaced, Camera had been replaced and now motherboard.) and later if the same issue occurs, then?

4. Isn’t it a responsibility of Sony Crevice Center to inform the customer what they are doing with the cell phone.

5. Why do they have to issue a new ticket number, since now its showing in the system that I have submitted my handset on 21-Dec-2012 which is not correct.

Will appreciate for any kind of help you guys can provide to get the issue resolved. Also you can contact me on [protected] or nirav.[protected]@yahoo.com

Thanks
Nirav Gangar
[protected]