[Resolved] Sony Xperia Tipo S21i — Loose battery cover | |||
Hello, I want to bring to your notice that i purchased Sony Xperia Tipo from Croma Store, Connaught Place on 29th March 2013. After few days the handset started giving echo sound issues moreover the back battery cover is getting loosened up day by day giving a crack sound when the on-off or volume rocker keys are pressed. I personally visited sony outlet and was surprised to see many people with similar complaints. And to be very precise the service center guys try convincing me a lot that the handset is working normally. Request you to personally see the matter. Many thanks, Best Regards, Vikram Sehtya Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
 4 Comments | |||
Comments
Hello Team Sony,
I did'nt got any specific complaint number. What i have is the ticket ID number: [protected]. My contact number is [protected] and for further communication you can write me on sehtya.[protected]@gmail.com. Looking forward for you guys to help me in the best possible manner.
Many thanks,
Regards,
Vikram Sehtya
I did'nt got any specific complaint number. What i have is the ticket ID number: [protected]. My contact number is [protected] and for further communication you can write me on sehtya.[protected]@gmail.com. Looking forward for you guys to help me in the best possible manner.
Many thanks,
Regards,
Vikram Sehtya
Dear Sir,
Regret the inconvenience caused. Our team is already in touch with you for this concern. Hope your concerns are resolved now.
For further communication on this concern you can reach us at our direct official toll-free no. at[protected] or write to us at sonyindia.[protected]@ap.sony.com
Regards,
Sony India Team
Regret the inconvenience caused. Our team is already in touch with you for this concern. Hope your concerns are resolved now.
For further communication on this concern you can reach us at our direct official toll-free no. at[protected] or write to us at sonyindia.[protected]@ap.sony.com
Regards,
Sony India Team
Hello Team Sony,
Well yes finally i got my repaired handset back with motherboard changed. The team at Krishna Services, Authorized service center of Sony Xperia in Dwarka, New Delhi is very helpful and they do the work in perfect manner. Simply no offence with the service center. Now yesterday i got back my handset and today i noticed that the display screen was fluctuating. Drove back again to the service center and showed them the problem. The technical guy there told me that there's a problem with the Display and he will change it. Finally the problem is resolved.
Now then its not over between Me and Sony. During my many visits at the service center for issues such as earpiece not working, touchscreen stopped working, Echo issues, Software problems, loose battery cover(a manufacturing defect experience by tipo users) etc etc i can only say that the goodwill for Sony Xperia is over. I specially want to mention here that during my 8-10 visits at the service center, i met around 14-15 people who came with there Sony Xperia Tipo handset with similar issues that i was facing. In this particular handset there are several manufacturing defects such as Echo Issues, Loose battery cover problem that gives a cracky sound when on/off key or volume rocker keys are pressed.
I bought this piece for Rs 8, 400 and i can very well say now that it has really made my life a roller coaster ride. Being a service men i can say that my hard earned money saw a deep fluctuation, post buying Sony Xperia Tipo. Though i didnt had to pay for service cost, but yes petrol bill saw a rise plus a hell lot of time was wasted during my visits at the service center. This handset has many defects, thats why Sony came up with Xperia E. Anyways i personally hope that Sony should not stop making budget handsets, but yes they need to improve the quality.
Important point to be noted:
When i called up the customer care center they told me that you please deposit your handset and once it will be repaired, then you'll get a call from Sony on when shall i collect my handset. Here i want to say that i had to follow up, hence didn't got any call from Sony.
Waiting for revert back!
Sincerely,
Vikram Sehtya
Well yes finally i got my repaired handset back with motherboard changed. The team at Krishna Services, Authorized service center of Sony Xperia in Dwarka, New Delhi is very helpful and they do the work in perfect manner. Simply no offence with the service center. Now yesterday i got back my handset and today i noticed that the display screen was fluctuating. Drove back again to the service center and showed them the problem. The technical guy there told me that there's a problem with the Display and he will change it. Finally the problem is resolved.
Now then its not over between Me and Sony. During my many visits at the service center for issues such as earpiece not working, touchscreen stopped working, Echo issues, Software problems, loose battery cover(a manufacturing defect experience by tipo users) etc etc i can only say that the goodwill for Sony Xperia is over. I specially want to mention here that during my 8-10 visits at the service center, i met around 14-15 people who came with there Sony Xperia Tipo handset with similar issues that i was facing. In this particular handset there are several manufacturing defects such as Echo Issues, Loose battery cover problem that gives a cracky sound when on/off key or volume rocker keys are pressed.
I bought this piece for Rs 8, 400 and i can very well say now that it has really made my life a roller coaster ride. Being a service men i can say that my hard earned money saw a deep fluctuation, post buying Sony Xperia Tipo. Though i didnt had to pay for service cost, but yes petrol bill saw a rise plus a hell lot of time was wasted during my visits at the service center. This handset has many defects, thats why Sony came up with Xperia E. Anyways i personally hope that Sony should not stop making budget handsets, but yes they need to improve the quality.
Important point to be noted:
When i called up the customer care center they told me that you please deposit your handset and once it will be repaired, then you'll get a call from Sony on when shall i collect my handset. Here i want to say that i had to follow up, hence didn't got any call from Sony.
Waiting for revert back!
Sincerely,
Vikram Sehtya
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Regret the inconvenience caused. We would like to check upon your concerns. Please share your complaint no. with us here. Also share your contact no. and email ID with us here.
For further communication on this concern you can reach us at our direct official toll-free no. at[protected] or write to us at sonyindia.[protected]@ap.sony.com
Regards,
Sony India Team