[Resolved]  Sony Xperia Zl — slow and worst service

Address:Indore, Madhya Pradesh

I had purchased xoeria zl 2 months back. There is a mike issue in the mobile so I had submitted my mobile to service centre of Indore..ticket id : [protected]. I had submitted on 29th may but still I didn't got my mobile ...they always give the same reason that it is pending for parts... 15 days are over and it is still pending ...I had called to the customer care but they also provide the same statement...no one is listening I am really felling helpless I don't know what to do....I had never seen such a worst service ever...what is the use of purchasing expensive mobile.... within 2 months it got faulty and from last 15 days I am waiting for getting it repaired.. but no response from anywhere ....Xperia is so small company that they are taking so much time for a simple mike .. ....if you are unable to help plz tell me what shall I do so I get my mobile repaired ...company should replace the mobile but they told they will repaired it...but even they are not repairing it....I had never seen such a slow and worst service....Xperia worst don't ever any one purchase it
Was this information helpful?
No (0)
Yes (0)
Aug 14, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

Sony — worst services

i purchased sony vaio before one year it creates problems like wifi connecting,blue screen errors etc.when i went to sony service center they repair the problem but when i come back to home i see that in internet many sights are not opening because of the some software.when i call to them they said thatyou send your laptop again to service center i have not enough time to go. so, the service of sony was very poor and worst.
Dear Sir,

Regret the inconvenience caused. Please share your complaint no. with us here. We will need this information for further assistance.
For further communication, please call us at our official toll-free helpline at[protected] or write to us at sonyindia.[protected]@ap.sony.com

Regards,
Sony India Team
Dear Sir,

Regret the inconvenience caused. Our team is already working on your concern. They are already in touch with you for this concern. Hope all your queries are resolved soon.

For further communication on this concern you can reach us at our direct official toll-free no. at[protected] or write to us at sonyindia.[protected]@ap.sony.com

Regards,
Sony India Team
Hello Sachu, if you have got your phone repaired then try one more thing, open Infra Red Remote Control application of your xperia ZL phone, select manual setup, programme any key with another remote control facing it towards phone as shown on screen instructions then try to use it. You will find that Infra Red Code learning function does not work on this phone as it is a manufacturing defect in hardware. This issue is discussed worldwide. Very soon I am moving to Consumer Court in this regard.
I did all possible things to get solution for this problem from Sony. They even gave me new replacement handset but its manufacturing defect in hardware. You may contact me [protected]@yahoo.com

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Sony India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    29%
    Complaints
    8014
    Pending
    0
    Resolved
    2252
    Sony India Phone
    +91 99 6793 9629
    +91 90 2912 0629
    Sony India Address
    No 14/43 Hameedia Centre 2nd Floor, Haddows Road, Nungambakkam, Chennai, Tamil Nadu, India - 600034
    View all Sony India contact information