[Resolved]  Airtel (Postpaid Mobile) — Excess Billing

Address:

Bathinda, Punjab

I changed my mobile from BSNL to Airtel on 26.08.2012. I have not applied for internet on my mobile. On receiving the bill for the month of Aug 12,I changed my mobile from BSNL to Air tel on 26.08.2012. I have not applied for internet on my mobile. On receiving the bill for the month of Aug 12 I see to astonish that the company has levied a charges of Rs.47.50+ Tax Rs.5.90 towards the GPRS/net surfing charges, while I have clearly advised the company representative that I need not internet connection. Secondly I have not used any internet/GPRS service. Now again in the second bill the company has charged a sum of Rs.313/- inclusive of Tax towards the GPRS service. If we see the bill we can clearly see that every time the net surfing charges have been levied in the bill after an interval of 30 minutes. Can we imagine that after every 30 minutes I can assess the internet even in the late night. However I like to inform you that I have a mobile of Samsung DUOS. The bill shows that I am using the GPRS/internet day & night even at late night hours while I am sleeping. I am an Bank Manager and you can imagine that how much time can spare for the internet on mobile, but the bill shows that I am surfing internet every time as I am an free person to use the internet. Secondly after my mail in this regard on 13.09.2012, the company stopped the internet services on my mobile. In this way you are requested to help me in this case.