[Resolved]  Bharati Airtel Limited, Jaipur, Mobile Service Provider — GRIEVANCE AGAINST NODAL OFFICER BHARTI AIRTEL LIMITED, UDAIPUR

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Rajasthan

Bharati Airtel Limited, Jaipur

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R.N Mishra Send email
Blocking of SIM No. [protected]
SUB:ER, GRIEVANCE AGAINST NODAL OFFICBHARATI AIRTEL LIMITED, UDAIPUR.


Dear Sir,

I am ex-armed force personal and presently employed in Sir Padampat Singhania University, Udaipur as Associate Professor in the department of Electronics and Communication Engineering. I obtained a mobile SIM card from Airtel on 5 Jul 2009 from Udaipur bearing No. [protected].I have submitted a letter from the University authority on the letter head for residential proof and copy of PAN card for photo ID. I have submitted the SIM requsition from filled up by own hand writing have received four telephonic calls from Airtel office for verification of address and I have responded to their call to the best of my satisfaction. After a gap of two months, they have blocked my SIM on 30th Aug 2009. I have consulted the custumer care centre at jaipur through mail. They repplied that my address is in correct. I have intimated that I have filled up the requisition for SIM with my own hand writting and I asked them to show the same and justify that my address is in correct. They assured that they will do the needful at their end and resolve the issue. Ten days after that they have intimated me to contact in Call Centre at Udaipur. I went to the call centre atUdaipur and the in-charge of call centre has asked me to pay Rs.49/- and take a fresh SIM. I have a balance of Rs. 750/- approximately in my previous SIM. I do not understand, how can they direct me to take a fresh SIM. Moreover, how can they block my number after producing all documents and responding to their telephonic calls? The in-charge of call centre has intimated that they have called me three times on 25th Aug 2009 and I have not responded to their telephonic calls. Further to state that I have not received any telephonic call from Airtel on 25th August,9009 nor there is any sign of miss call in my mobile. These people are intentionally harassing the customer to earn money through corrupt practices.
The matter was reported to the nodal officer at (nodalofficer.[protected]@airtel.in). I have waited for ten days and received the reply from the nodal officer that due to negative verification of address my SIM no. [protected] has been blocked since 30 August 2009 and again I was directed to contact to the call centre at Udaipur. I have attended to their calls and my address is correct with all documentary evidences. Then how can they say that negative verification of address.
Further, I have submitted my representation to the appellate officer(appellate.[protected]@airtel.in) and received the same reply. The appellate officer has intimated me that my number has been recalculated and the same can not be activated again and he has directed me to consult to the customer care centre again. Also the customer care centre has directed me to contact to the local call centre at udaipur.
The issue has been represented to the following authorities.
1.Sunil Bharati Mittal, CMD,Bharati Airtel Limited
2.Tecom Regulatory Authority of India
3. President, National Consumer dispute redressal commission, New Dehhi
4. President, Rajasthan State Consumer dispute redressal Commission, jaipur
5. Ministry of Information and broadcasting

I request you to kindly help me to get my balance amout back or to restore my SIM at the earlist. Due to lack of communication I have already faced mental and financial losses.

Kindly help me to resolve the issue. Finally, I may report the matter in local court to get rid from unwarranted trouble and harassment. People creating mean to earn money through corrupt practices must be penalized. Airtel company may kindly be directed to refund balance of my amount with compensation.
Thanking you,
With best regards,
R.N Mishra
Professor,
Department of Electronics and Communication Engg.
Plat. No-20, FR-II, Bhatewar, Udaipur