[Resolved]  BSNL / GSM — Deduction of Balance

Address:Bhiwani, Haryana

Dear Sir,

I am a BSNL GSM PREPAID user with mobile number [protected] and currently facing an issue of Deduction of balance from my account in the name of activation of vague services which are activated by the company itself, and when call the Customer Care Center for any explanation, those people instead of giving a proper response either DISCONNECT THE CALL or say " sir we have registered your complaint " and within a week or so again some service is activated and again my balance is deducted. NO RESPONSE FROM ONLINE COMPLAINT FILING ON BSNL SITE AS WELL. I will be truly grateful if either i get a permanent solution or a chance to talk to someone responsible or authority who can answer me instead of disconnecting call.

ADITYA BAGLA
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Aug 13, 2020
Complaint marked as Resolved 
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bsnl mobile GSM services — deduction of main balance

i have recharged my number with message card which allowed me to send 200 free sms to any local number in westbengal then also amount was deducted from my main balance.This has happend 4 times & i keep on complaining to coustmer care but i havn't got response anytime from past one year, so please help me out.
sir/madam
my no. is [protected] from haryana, i have complaint 48421636
sir maine 9 april ko gprs net 20 sms kiya 10 april ko mere mobile se 20 rs deduct ho gaye uske baad maine net surfing ki evening mein maine balance check kiya to 245 rs aur deduct ho gaye aur balance nil ho gaya, maine iske regarding complaint Customer Care ko ki to complaint no. 48421636 mila aur kaha ki 15 apr ko 8pm ke baad contact karo maine contact kiya to kaha ki 1 ya 2 hrs mein balance 245 rs return aa jayega lekin nahi aya to mAINE CC SE CONTACT kiya to kaha gaya ki 20 rs pahle deduct ho 11 ya 11:30 am lekin service activate hui hai 1:04 par maine net surfing ki 12:41 par jis ke karan apke balance deduct ho gaya
ab iss ka pata mujhe kab pata chalega ki paise deduct hone ke kitni der baad service activate hoti hai its not my fault, aur 15apr ko kaha gaya ki balance return ho jayega aur next day kuch aur pl
pl sove my problem and return my money in this case i am not faulty.
mukesh rohil
[protected]
haryana

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