[Resolved]  BSNL Prepaid GSM — Illegal Deduction of Amount

Address:

North 24 Parganas, West Bengal

I got a message to my number ([protected]) saying - I can use "easy vault phone back-up service" free for one month. I just ignored and deleted the sms and never used the service. After one month I shocked to see another message stating my "easy vault phone back-up service" has been renewed and Rs. 20 has been charged. I was also offered to stop the service by sending an SMS "STOP" to 155223. I've send the SMS but it is not known whether the service is active or not. Even the Deducted amount has not been refunded as of now.
This is a serious violation of TRAI guidelines. How can BSNL subscribe to a VAS without my consent? How can I be charged for even for cancelling some subscription?



Jeet Sarkar
Kolkata