BSNL - Rom Free Vouchar Recharge — recharge failed, refund issue

Address:

Gujarat

i had done a rechare of rom free voucher of Rs 199.. from bsnl office ahmedabad gujarat with order no 64178067 on monday and on wenesday , i.e. today they are confirming that my rec harge is failed... based on their previous confirmation i had done my phone transection and now they are informing me failaier of recharge ...moreover i had rechared the account with cash so pl confirm how i will get my money back and what abbout my roaming chargies which may come ....
pl revert immidiately so that i can do the needfull...as i am alrady out of station
thanks
nishant