Matrix Cellular (International) Services Pvt Ltd — Incorrect Tariff Code for International SIM

Address:

Chennai, Tamil Nadu

Matrix Invoice # ATTG3269594.

I am an employee of HCL Technologies Ltd. I went to USA on an official trip on 30th Mar and returned on 7th Apr. I got an international SIM card from Matrix for the trip. The sales executive showed me a tariff code ATT10112ACCh and informed that the tariff was exclusively for HCL. I got the bill for Rs. 3936.48 after two weeks. Later I found that the tariff code for HCL was actually ATT0313HCL with lower call rates. My bill would only be half of this if the correct tariff code was applied.

I wrote a mail to [protected]@matrix.in on 22nd Apr and got a response that I will be contacted within 3 working days. I have not yet received any update. My follow-up e-mail on 30th Apr has not been responded.


Thanks

Augustin