[Resolved] Oxigen Services India Pvt. Ltd — Online Transaction successful but amount not recharged | |||
Dear Official, On 08.07.13 around 00:00:41AM special recharged my T24 Mobile No:[protected] with an amount of Rs.500 through HDFC VISA Credit card.The details received after transaction as under:- Transaction ID : 3542935 Package : ETOP*T24*KOL Service No: [protected] Amount : 500 Response : 0|Transaction Successful OxiTransID -[protected] | But till now the amount has not credited to my mobile account. Self had contacted with T24 Customer care by dialling 52121.But every time theyare telling that they will resolve the matter soon.After several request they are not providing any complaint reference number and think they are not maintaining any transparency in this regard.Yesterday they confirmed that on 09.07.13 immediately after 00:00 AM on 10.07.13 the issue will get resolved.But practically the same not happened.Today morning again asked to T24 Customer Care,they then intimated this will take another 7 Days to resolve. Please understand how a customer harassment is going on. Self had communicated through mail also with Oxigen Services India Pvt Ltd on 08.07.13 under recharge related Quaries ID:89595 and provided a complaint reference No #[protected].But they have not given any confirmation regarding the time span to resolve the issue. Ultimately as a customer I am suffering a lot. Under this circumstances I had nothing but to intimate to respected authority. Your kind intervention will highly be appreciated to resolve the issue with w.e.f. Thanking You, Yours truly, Suman Dutta ([protected]/[protected]) Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
6 Comments | |||
Comments
Dear Suman,
This is Priya from Future Group. We have taken a note of your concern and your contact details have been apprised to the concerned department. They will get in touch with you soon.
Regards,
Priya
Future Group Care
This is Priya from Future Group. We have taken a note of your concern and your contact details have been apprised to the concerned department. They will get in touch with you soon.
Regards,
Priya
Future Group Care
Dear Official,
This is to inform that the has been resolved by concerned authority.
Thanks Consumer Complaints Officials to help to resolve the issue.
Regds,
Suman Dutta
This is to inform that the has been resolved by concerned authority.
Thanks Consumer Complaints Officials to help to resolve the issue.
Regds,
Suman Dutta
Dear Suman,
We are glad to be at your service. Kindly let us know if you need assistance with any pending issue.
Thanks & Regards,
Priya
Future Group Care
We are glad to be at your service. Kindly let us know if you need assistance with any pending issue.
Thanks & Regards,
Priya
Future Group Care
Fraudulently money has been transfered to this company
Yesterday and anonymous call received by me saying that she is an customer service executive and asked my atm no and otp no and transfered Rs 5000 to oxigen services india. I have launched the complaint to cbi today57%
Complaints
687
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Resolved
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+91 12 4677 3377 [Customer Care]
+91 12 0719 1010 [OxigenWallet]
+91 12 4716 1100 [Head Office]
Plot No. 94, Institutional Area, Sector 32, Gurgaon, Haryana, India - 122001
Matter still not resolved.T24/Oxigen not disclosing for any unknown reason about the present status for the same.Ultimately self is suffering.
Please help.
Regds,
Suman Dutta