Mondelez India Foods / Cadbury India Customer Care
Mondelez India Foods Pvt. Ltd.
Customer satisfaction rating: 8%
Submit a Complaint
419
COMPLAINTS

Mondelez India Foods / Cadbury India Customer Care

Mondelez India Foods Pvt. Ltd.

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Address
Mondelez House, Unit No. 2001, 20th Floor, Tower-3 (Wing C), Indiabulls Finance Centre, Parel
Mumbai
Mumbai City District
Maharashtra
India - 400013

Customer Care Phone Numbers and Contacts

Phone:
Mobile:
Mobile:
10
16

Additional info
Customer satisfaction rating
8%
Complaints
419
Responses
37
Resolved
29
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Mondelez India Foods / Cadbury India related photos (186)

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Mondelez India Foods / Cadbury India Customer Care related pictures (186)

Mondelez India Foods / Cadbury India Complaints & Reviews

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Mondelez India Foods / Cadbury India — Brittle nature of dairy milk

 Pallabi Pal on May 23, 2016
Dear sir/ madam,

This is to bring to your kind attention that i didnt find the quality of cadbury's dairy milk as per the standard one.
I brought dairy milk from a local shop at nasik and found it brittle. As i opened the wrapper the whole bar was broken and the taste was also very gritty. It was not broken due to any external pressure but was actually brittle in nature. It was not the case for only one bar but we faced the same for other consecutive five bars.
I am a die hard cadbury lover and got very much disheartened by the descending quality of the chocolate from...
Complaint comments  Read comments [1]Complaint category Food

Mondelez India Foods / Cadbury India — Improper cadbury dairy milk chocolate

 jainish27 on May 19, 2016
Hi, i purchased a cadbury dairy milk today on 19th may 2015 with code k60229. I am also attaching several images where you can also find the details of the packet from the barcode. The product, when i took out from the packet was not in full shape of a rectangle. Also with it there were many white pores all over the body of the product. I am certainly not an expert to judge whether it is fungus or germ but the look itself is preventing me from consuming it.

I purchased the product from a vending machine in infosys ltd, pune (My employer) so i dont have any invoice of the product....
Complaint comments  Read comments Complaint category Food

Mondelez India Foods / Cadbury India — I'm complaining about our area so mr saurabh gaur

 deepanshusidana on May 14, 2016
Sir
I gaurav agency of north delhi wants to complaint about our area so mr saurabh gaur (9990316661), he miscommunicate us about our 2014 millan points (Amazon redumption coupon) our contact number is wrong on amazon coupon i. E we are not able to use that coupon and our sales officer don't take any action from last 8 months. He always use to ignore us and sometimes he stops our weakly visits, we are facing very problem. Distributor of our area is shri shyam traders, adarsh nagar (Manish jindal-9818946272).
Please take a quick action
Thank you
Gaurav agency...
Complaint comments  Read comments [9]Complaint category Food

Mondelez India Foods / Cadbury India — Found fungus on the product even before the expiry

 akashbafna7845 on May 14, 2016
I bought Cadbury Glow paying 650, to my notice there was alot of white fungus like patches and the chocolate was kind of dried out and powdery. It looked like an expired one but the expiry date is June 2016. I called on your toll free number 1800227080 4-5 times but it is out of coverage area... Again, today same thing repeated.. I bought cadbury dairy milk and it contain lot of small white patches like fungus over it. Its really disappointing and very dangerous for health....
Complaint comments  Read comments [2]Complaint category Health & Beauty

Mondelez India Foods / Cadbury India — Cadbury dairy milk spoiled

 pragil on May 5, 2016
I buyed a carbury dairy milk crackle on 04/06/2016 from bangalore. The product was manufactured on 02/16 and the product was spoiled. This is not first time i am getting like this. Before also i bought five diary milks of rs150 each from big market at begalure cross in bangalore in that two of it was spoiled and i informed them and they replaced the product. Now i bought it from a local area and i cant tell them to replace. So please make sure your product quality before distributing.I am attaching the product pic along with this mail as proof. I hope you will take action against this. If i again...
Complaint comments  Read comments [9]Complaint category Products & Services

Mondelez India Foods / Cadbury India — Facing some issues with chocolate cooler

 Azziz Anwar on May 2, 2016
Hello

My name is Lala Khan and I'm a small retailer of Cadbury products in Vadodara.

My shop address is “Bharat Coldrinks – GF 13 Silver rock apartment, B/H Makarpura police station, Makarpura, Vadodara - 390009”

My monthly retail market is more than 30, 000/- of cadbury products.

I’m facing some issues with chocolate cooler from last 6 months.

I’m literally feed up of complaining to the salesman regarding the same.

Please do the needful as soon as possible or else I'm afraid I'll have to stop...
Complaint comments  Read comments [6]Complaint category Refrigerators

Mondelez India Foods / Cadbury India — Tang orange having small cockroach inside

 saikatcse03 on May 2, 2016
I have purchased the bottle of tang having 4 small Rs 30 packet. After consuming 2 packets which did not had any issues, the third packet i opened and after preparing the drink with water and tang orange in the free bottle provided with the tang. I noticed the taste was not sweet at all and was bit sour and bitter. Then i looked onto the bottle one small cockroach was floating there. I realized that this packet was having thid cockroach which affected its taste ....
Complaint comments  Read comments [7]Complaint category Food

Mondelez India Foods / Cadbury India — Found oily substance on dairy milk silk

 monika giri on May 2, 2016
Today and yesterday i bought two dairy milk silk and i opened the wraper then i found the paper wraper was already soaked in oil and when i saw the chocolate that was covered in oil like sticky substance. It happened in both chocolate. And its really very disappointing
I wasted 130rs for two choclates
I hope you will reply asap and solve this issue and also take some action to refund my money...
Complaint comments  Read comments Complaint category Food

Mondelez India Foods / Cadbury India — Cadbury crackle with insects

 Manudeep kaur on Apr 27, 2016
I bought one cadbury crackle chocolate worth rs 40.
As i opened the raper i found it with full of weird kind of insects i really got disappointed with that.
I clicked some pictures also for proof and really disappointed with this incident.
We spend dat money fr some amount of good chocolate and v dont deserve insects in return.badly unhappy
I find alrdy products costly stil v spend to enjoy bt nt with insects...
Complaint comments  Read comments [3]Complaint category Food

Mondelez India Foods / Cadbury India — Discount not received since 1 year

 Kanika Chawla on Apr 26, 2016
Im Rajeev Chawla having a retailor counter at RAJEEV STORE, A-1/155,
Keshav puram, New Delhi-110035, this is to aware you about that I'm not receiving any discount on cadbury items since one year..
since 1 year i have been faced a lot of inconvinience due to your ineffective service.

so kindly, take an immediate step from your side.

Thank you !
contact no. : 9213400563, 9899959737
Regards,
Rajeev Chawla...
Complaint comments  Read comments Complaint category Department Stores

Mondelez India Foods / Cadbury India — Poor quality of dairy milk chocolate

 Niki Rachwani on Apr 24, 2016
Hello, I purchased a normal dairy milk chocolate from a normal general store today. It was worth ₹135. It seemed normal until I opened the packet, the quality of which seemed so poor, it probed me to check the manufacturing and expiry date. As the attachment says, it was packed on November 2015 and as the description says it lasts for about 12 months. But the product that I received today was gross. Pardon my launguage, but that's how bad it was. It looked ugly and tasted even bad. I had to throw away the chocolate. The only reason why I kept it for more than 5 minutes was to send you guys a mail....
Complaint comments  Read comments Complaint category Food

Mondelez India Foods / Cadbury India — Cadbury dairy milk chocolate [Resolved]

 HiteshJain005 on Apr 8, 2016
I purchased 2 Cadbury Dairymilk(Rs25 each) from Karol Bagh, Delhi on 20-Feb-2016.

When I opened one packet, I noticed the surface of the chocolate was very grainy with faded color. The chocolate itself was distorted and broken into pieces. See attached images.

Details:
Date: 20-Feb-2016
location: Karol Bagh Delhi
Product: Cadbury Dairy milk Chocolate ( x 2)
Batch/Code: K50728
Packaging date: 07/15 A2
MRP: Rs.25/- (x2)

Out of the 2 chocolates purchased, I still have the other unopened piece with me.
Complaint comments  Read comments Complaint category Food

Mondelez India Foods / Cadbury India — Depreciation in quality of product and non responsive nature upon complaint of the same [Resolved]

 123$$ on Apr 6, 2016
am in possession of a packet of your product, cadbury nutties which is not palatable due to the product being spoilt, it is fall from the quality standards as we have been consuming from the past many years.With the sudden shoot up of your prizes from 25 to 45 the product has become less tasteful .The packet of which i am in posession, is of the code Y60112A bearing the packaging date 01/16, we have six such packets of the same specificied batch .Please be kind enough as to send the required instruction where the same can be sent to and refund be given for the same....
Complaint comments  Read comments Complaint category Food

Mondelez India Foods / Cadbury India — Cadbury dairy milk [Resolved]

 surbhi jagnani on Apr 5, 2016
I bought a celebration pack this week and when I opened a medium size dairy milk, I found that the chocolate is rotten with its colour changed to light brown. 100% of the chocolate is converted into chocolate powder. Even the other chocolates of the pack are of the same condition. I am not sure what is the reason for this but I would definitely not consider it as healthy to eat. I request an answer from Mondelez India Foods about their quality check and the reason behind this. Please reach out to me as soon as possibel on the below mentioned no.

Name:Surbhi jagnani
No.:8976651024
Complaint comments  Read comments Complaint category Food

Mondelez India Foods / Cadbury India — Worm in my cadbury temptations [Resolved]

 Shahana Bhattacharya on Mar 27, 2016
I would like to bring to your notice that a Cadbury Temptations Rum Raisin Chocolate bar manufactured by your company with the Code T50810 and manufacturing date of 08/15 was opened by my sister along with my family; my father and mother ate a few pieces also. When the bar was passed to me, I discovered the surface of the chocolate to be weird and unusual, which raised suspicion. To our utter horror, we soon saw a worm crawling on it. It was a terrifying experience; especially for people like my sister and I who have grown up eating chocolate bars from Cadbury. I don't think we will be able to do...
Complaint comments  Read comments Complaint category Food

Mondelez India Foods / Cadbury India — Insects in dairy milk fruit and nut [Resolved]

 Pranavvaidya001 on Mar 24, 2016
I bought dairy milk fruit and nut today and it was containing insects. It is very shameful on part of cadbury that the product i am using from so long are filled with insects, as can be seen in the attached file. The health of people and small children are going to affect very badly with these kind of products. Some action need to be taken against them....
Complaint comments  Read comments Complaint category Food

Mondelez India Foods / Cadbury India — Cadbury silk bubbly [Resolved]

 Jayshree Sovle on Mar 22, 2016
I bought a cadbury silk bubbly and it was not consumable. it was stinking, spoil and giving very bad smell though it had not yet expired but was not in consumable state. after tasting it I felt like vomiting .
This is highly disappointing and shameful on the part of such an esteemed company for whom we had.blind trust ....
Complaint comments  Read comments Complaint category Food

Mondelez India Foods / Cadbury India — Haseja distribution network vikhroli

 Sujit1305 on Mar 21, 2016
I have registered this complaint so many times but still the mondelez complaint board have not taken any action against haseja distribution network vikhroli. He is doing
Undercutting of cadbury stocks. This institutional distributor of cadbury is spoiling the market by selling his 65% stocks of his monthly allocation to the general market. He bribes the cadbury sales officer mr. Karan manchanda and area sales manager so that he can get his forged claims nd damages approved by the company.
Tarun kukreja owner also sells cadbury fridge nd visicoolers to the market which are actually...
Complaint comments  Read comments [1]Complaint category Food

Mondelez India Foods / Cadbury India — Faulty product and irresponsible behaviour later [Resolved]

 priyanka92kapoor on Mar 15, 2016
I bought a cadbury silk caramel and it was not consumable. it was stinking and spoilt. though it had not yet expired but was not in consumable state. i contacted mondelez india foods to file a complaint. they promised to send an executive but no-one came. nor was i contacted again. i again mailed the company but no reply came.
this is highly disappointing and shameful on the part of such an esteemed company. i expected an active response since the company is so named but was highly disappointed. all i expected was a positive response from mondelez india foods but i got none....
Complaint comments  Read comments Complaint category Food

Mondelez India Foods / Cadbury India — Dead insect/waste matter found in nutties packet [Resolved]

 teenaj on Mar 6, 2016
Hi
I purchased a nutties pack this evening and I was shocked to see something like a dead insect inside the sealed packet.
I never expected this from such a reputed brand as yours.
I'd inform all my friends and relatives as to never buy a cadbury product ever again.

Please revert to the following mail id
117tina@gmail.com...
Complaint comments  Read comments Complaint category Food

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