Mondelez India Foods / Cadbury India Customer Care
Mondelez India Foods Pvt. Ltd.
Customer satisfaction rating: 11%
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441
COMPLAINTS

Mondelez India Foods / Cadbury India Customer Care

Mondelez India Foods Pvt. Ltd.

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Address
Mondelez House, Unit No. 2001, 20th Floor, Tower-3 (Wing C), Indiabulls Finance Centre, Parel
Mumbai
Mumbai City District
Maharashtra
India - 400013

Customer Care Phone Numbers and Contacts

Phone:

Mobile:
Mobile:
20
23

Additional info
Customer satisfaction rating
11%
Complaints
441
Responses
54
Resolved
46
So far so good - The company responded to our notifications and is working on resolving complaints.

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Mondelez India Foods / Cadbury India Complaints & Reviews

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Mondelez India Foods / Cadbury India — Dairy milk has fungus on it

 Shalvi Sheth on Jul 19, 2016
Today when I was too hungry in my office I went to canteen to buy Dairy milk from the vending machine.
Out of all excitement when I opened the pack it had small white spots on it.
And upon googling we found out that its a kind of fungus which is seen on it.

I was so shocked to see it, as its always been my favorite since childhood and never expected this to see.

Dairy milk which I bought had code number D60309C2
and MFG date is 03/16.

This is well within the expiry date as, its good till 12 month from manufacturing.
Complaint comments  Read comments Complaint category Food

Mondelez India Foods / Cadbury India — Fungus inside the packed chocolate

 wasim126 on Jul 18, 2016
Today, 18th july, i bought 5 10rs cadbury dairymilk from a shop near my office and in one choclate i found some filthy looking green fungus at the bottom of the choclate. The major part of it was stuck to the wrapper. I think cadbury should change their line to "15% extra fungus". Will upload the same on consumer court forum also that how how you guys are playing with people's hard earned money and life....
Complaint comments  Read comments Complaint category Other

Cadbury India Ltd — Nut raisin inside whitish

 Virupax.Doddameti on Jul 16, 2016
Hi sir
As per discussed cadbury nut raisin chocolate so many time use but this nearst shop maruti bekary i have purchase so open inside whitish and dry so please action

Thanks
Regards
Virupax. d
Co/ b c koppad, parvati parvati nilay beside chalvadi oni sai nagar main road unakal cross hubli 580021...
Complaint comments  Read comments [1]Complaint category Stock Market

Mondelez India Foods / Cadbury India — Fungus in cadbury dairy milk chocolate

 anil reddy m on Jul 15, 2016
Dear concern,

We have bought cadbury dairy milk chocolate yesterday from a nearest store in hyderabad and found some serious fungus inside the wrap for which the expiry date is 09/2016. i really got surprised with this and this is the second time in the recent past that i have observed this. what would have happened if i would have consumed this without seeing that and who will be responsible if something happens. so please take some serious action on this and impose ban on cadbury chocolate. i am sending the pictures of the same for identification purpose....
Complaint comments  Read comments Complaint category Food

Cadbury — Dairy milk silk chocolate

 vinoovarghese on Jul 14, 2016
I had purchased a dairy milk silk choclate which had a mfg date of 12/15 and whose expiry date is in a year ie 12/16. I purchased this choclate yesterday at one of the shops in b. Narayanapura (Near mahadevapura, bangalore) for rs. 150 and when i opened it, it looked bad with white marks and the taste was horrible. I returned the choclate to the vendor today, but he refused to give me back my money saying that i should raise a complaint with you guys. Is this the quality of stuff you provide? This is my second or third experience now, but this was my worst experienceshad already received a call...
Complaint comments  Read comments [2]Complaint category Food

Mondelez India Foods / Cadbury India — Home treat pack

 RakeshCSahu on Jul 11, 2016
Chocolates inside pack is spoiled, woth white coating on top each cubes, and its like small sponge dots in them.
My daughters have consumed those and now they are facing health issues.
I have ordered that pack from bigbasket, barcode 8901233020624,
Packing code: t60423 a
Date: 4/16

Bigbasket complaint no. Is 4681674764 dated 11/07/2016

Its of bad quality, for 135/- chocolate i am bearing so much cost in there health recovery. I even dont where will lead too.

Please respond immediately...
Complaint comments  Read comments Complaint category Products & Services

Mondelez India Foods / Cadbury India — Non cooperation from your company staff distributor to retailers

 Bunty Bhatia on Jul 10, 2016
Dear sir
Hi m bharat bhatia owner of satguru gen store rukmani socity ot section ulhasnagar 421004 shop code is u4skgs sir this is complain about non cooperation of ur company staff sir my sale is 2k to 3k per week i got small fridge i requested ur staff to give me biger one as there is no space in it for bigger choclates there is havey demand in my area for biger choclates i reqested salesman for bigger fridge no response above that mr suresh i requested him also but no response he always says manish sir k hath me hai ithen above that i called mr manish also but he said u will get the cooler...
Complaint comments  Read comments [1]Complaint category Employers

Cadbury — Gems ball

 chhavi bahuguna on Jul 9, 2016
I purchased a gems ball today..9th july..from a reputed confectioner. As my little one opened d gems ball..there was a whiff of plastic like smell. .He popped 1 piece..into his mouth..and immediately spit it..complaining of plastic smell and bad taste..I tried tasting 1 gems piece..and it was awful. .and smelt of burning plastic.
Its a SHAME...how a company like Cadburys..can cheat on kids n ppl in general by producing CHEAP AND ADULTERATED food items.
I'm writing d complaint here..and will NOT STOP just at this!
The Gems ball that I bought had pkng date 04/16 and code G60429A
Complaint comments  Read comments Complaint category Food

Mondelez India Foods / Cadbury India — Cadbury gems surprise angry bird

 Threads Asia on Jul 4, 2016
This is to bring to your kind notice that I purchased two Cadbury Gems Surprise Angry Birds for my kids on 02-07-2016 from M/S Shopping Basket, Shop No: 18-20, J M Orchid, Sector - 76, Noida vide their invoice no. 1617044812 dated: 02-07-2016.

When my kids opened the Gems Surprise and ate it, it was tasting of Paper and smelling of plastic. We immediately approached your dealer from whom we had purchased the Gems. To our disbelief the dealer bluntly refused to change the Gems and asked us to approach the company directly for any replacement issues.

This was not the...
Complaint comments  Read comments [1]Complaint category Food

Mondelez India Foods / Cadbury India — Cadbury gems - low quantity

 rajeshsingh2 on Jul 1, 2016
Dear sir/ma'am,

I bought a cadbury gems (4.45 gm) on yesterday (30th jun-16). generally 5 candies are having in this
Product but i have got only three candies remaining two candies are missing. so my daughter were refused to
Take her favourite chocolate candy. i have kept this item safely in my custody. if you want to check
You can do this.

I really worry disappointed from this incident because "cadbury" have a brand name and such type of
Packaging issues are lost gained trust on cadbury products.

I am requesting you to...
Complaint comments  Read comments Complaint category Products & Services

Mondelez India Foods / Cadbury India — Worms found in temptation chocolate

 Shiva Kumar Anantharaman on Jun 27, 2016
Hi,

We had purchased temptation chocolate and when we opened it we could find the chocolate was in a different color, and we broke it we found the worms coming out of it.
We usually give the complete chocolate to the kid, but fortunately we had to break the chocolate and we found the worms coming out of it.

This is ridiculous when it comes to cadbury.

I would like to know what action will be taken on this at the earliest....
Complaint comments  Read comments Complaint category Food

Mondelez India Foods / Cadbury India — Quality and handling at the point of sale

 vaishakhchavan on Jun 27, 2016
The quality of "cadbbury silk" purchased was very poor condition. This is obviously because of improper handling. The chocolate was flattened and all the butter had leaked out of the packing.
The vendor (Kaushik general stores) has claimed the amount and deprived me of the chocolate.
I have the copy of the sale and will take this to consumer court.

The vendor also could not provide me with an invoice and have received the bill on a cash memo. I have made him write his vat number on the same. I have attached it along with this complaint.
The amount of rs.65 is...
Complaint comments  Read comments [1]Complaint category Food

Mondelez India Foods / Cadbury India — Bad quality dairy milk cadbury

 sayan92riya on Jun 26, 2016
I purchased a cadbury dairy milk yesterday of rs89 on 25th june, 2016 with. I am also attaching several images where you can also find the details of the packet from the barcode. The product, when i took out from the packet was not in full shape of a rectangle. Also with it there were many white pores all over the body of the product.

i'm very upset for this poor quality product...
Complaint comments  Read comments [2]Complaint category Food

Cadbury — Decayed chocolate before expiry date

 Riddhi95 on Jun 25, 2016
I purchased a cadbury bounville cranberry (50%) flavour worth 99 rs manufactured 4/16, thus it hasnt crossed the expiry date, but on opening the wrapping i found it to be decayed with holes inside it and half in quantity, with a foul odour!
This is ridiculous.. My child could have consumed the chocolate and fallen seriously ill. This is utterly unaccepatble.
Disgusting...
Complaint comments  Read comments Complaint category Food

Mondelez India Foods / Cadbury India — Corruption in mondelez international

 Haseja on Jun 25, 2016
Undercutting of cadbury stocks haseja distribution network vikroli, institutional distributor of cadbury is spoiling the market by selling his 65% stocks of his monthly allocation to the general market. He bribes the cadbury sales officer mr. Karan manchanda and area sales manager so that he can get his forged claims nd damages approved by the company. Tarun kukreja owner also sells cadbury fridge nd visicoolers to the market which are actually provided by the cadbury company for his retail customers. Tarun sells cadbury stocks to masjid bunder, pune, nashik nd many local retail areas of mumbai....
Complaint comments  Read comments Complaint category Food

Mondelez India Foods / Cadbury India — I'm complaining about cadbury dairy milk silk bubbly

 Anishka2 on Jun 24, 2016
I purchased a cadbury dairy milk silk bubby worth rs 70.

The product was packed in february 2016 and reads that best before 9 months from packaging. Hence, the product had not expired.

Product was taken out from a freezer but as soon as i opened it, there was oil all over it and the chocolate smelled like a dead animal.

I have been calling various customer care numbers, truecaller shows them to be valid but I my network provider shows then to be invalid.

There is no customer redressal system in this company and it is highly disappointing....
Complaint comments  Read comments Complaint category Food

Mondelez India Foods / Cadbury India — Dairy milk silk [Resolved]

 Dan Taylor on Jun 15, 2016
Two roast almond packs each of 137g were bought from one of the stores in defence colony, delhi but on opening found that at some stage between leaving your factory and me buying it, the chocolate had melted and been frozen again. You need to ensure that transportation and storage is done in cool temperature.
Let me know how you propose to compensate me and assure me that next time i buy cadbury that it had not melted and frozen....
Complaint comments  Read comments Complaint category Food

Cadburys — Cadburys dairy milk chocolate [Resolved]

 Lasna Aboobaker on Jun 15, 2016
I found the left overs of a used ciggerette inside the cadburys dairy milk packet worth 25rs.

I had and still hv severe vomiting, dizziness and ill health aftr consuming it.

I had notified the company but no action taken other than delivering another chocolate through their sales man in kochi.

I want justice fr the ill health caused and action against production of cadburys dairy milk choclate.

I can providz the proof and photos....
Complaint comments  Read comments Complaint category Food

Mondelez India Foods / Cadbury India — Improper dairy milk chocolate [Resolved]

 Manan Sanghvi on Jun 10, 2016
Hi, i purchased a cadbury dairy milk today on 10th june, 2016 with. I am also attaching several images where you can also find the details of the packet from the barcode. The product, when i took out from the packet was not in full shape of a rectangle. Also with it there were many white pores all over the body of the product. I am certainly not an expert to judge whether it is fungus or germ but the look itself is preventing me from consuming it.

I purchased the product from a bhuj at shop near r. T. O. There wasnt any delay between purchasing and opening the packet - hence i didnt...
Complaint comments  Read comments [1]Complaint category Food

Mondelez India Foods / Cadbury India — Display box and freezer [Resolved]

 Tirthakbunglows on Jun 4, 2016
I have opened new retail shop (Ma shakti shoprite) in vadodara. While giving first order, self have asked to provide display box and some advertize materials to make good display but really surprising by seeing yr sales person's response. They say lead time of 15/20 days for display box and 7/8months for small refrigerator. Being a reputed company, needless to mention the need of proper display of products in shop and company is spending huge money on advertise then also mtls is not avlble (Ultimately, it reflects company's image). It is really lethargic ness / sleepiness of your concerns in this...
Complaint comments  Read comments Complaint category Products & Services

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