Mondelez India Foods / Cadbury India Customer Care
Mondelez India Foods Pvt. Ltd.
Customer satisfaction rating: 20%
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501
COMPLAINTS

Mondelez India Foods / Cadbury India Customer Care

Mondelez India Foods Pvt. Ltd.

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Address
Mondelez House, Unit No. 2001, 20th Floor, Tower-3 (Wing C), Indiabulls Finance Centre, Parel
Mumbai
Mumbai City District
Maharashtra
India - 400013

Customer Care Phone Numbers and Contacts

Phone:

Mobile:
Mobile:
39
32

Additional info
Customer satisfaction rating
20%
Complaints
501
Pending
102
Resolved
97
So far so good - The company responded to our notifications and is working on resolving complaints.

Mondelez India Foods / Cadbury India related photos (227)

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Mondelez India Foods / Cadbury India Customer Care related pictures (227)

Mondelez India Foods / Cadbury India Complaints & Reviews

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Mondelez India Foods / Cadbury India — Rotten Choclate inside package

 Sunny Fernandes on Dec 7, 2016
I purchased a pack of Dairy Milk today and i was shocked to see the chocolate in such a rotten state with fungus all over it, immediately i flipped the cover to check for expiry date and it was 06/16 and this item is said to expire in 12 months which means even before its expiry date its dead out of its bounds. Is this what cadbury owes to its customers ?? I want a strict scrutiny done on these kind of unhygienic cases, Hoping for a rightful investigation on this by Cadbury Dairy Milk before i can escalate this any further...
Complaint comments  Read comments Complaint category Food

Mondelez India Foods / Cadbury India — Chocolate contain fungus

 dhirajmutha on Dec 5, 2016
We purchased silk 65rs 24 nos and bubbly75rs 24nos from Muthu store Choolai kaliatapa street it was my daughter birthday and we thought Cadbury is the best available brand in india so thought of giving this in his class and teachers but she felt so bad when every one gave back the chocolate because it contain fungus on the chocolate and even teacher told not to give any student in the class my daughter cried when she return home with the chocolate all open condition and fungus on it I want you to reply me on this...
Complaint comments  Read comments Complaint category Food

Mondelez India Foods / Cadbury India — Defective, damaged, spoiled product sold and no replacement response to compliant

 Jayakumaran Deepak on Dec 2, 2016
I purchased a Dairy milk chocolate code a60829, pkd 8/16. & when I ate it without much observation I found it horrible tasting & saw it spoiled. The shopkeeper confirmed detect but refused exchange & dealer refused to take complaint. I was sick next day & got treated. I got no response from mondelez after contacting by phone. I am angry & would be compiled to take samples & deal with it at court & socialmedia if no immediate response is given ....
Complaint comments  Read comments Complaint category Hospitals

Mondelez India Foods / Cadbury India — U Clip found in Cadbury Dairy Milk Silk

 Daya Maladkar on Nov 28, 2016
On 22nd Nov 2016 I, Mrs. Daya Bhupesh Maladkar got an Iron U Clip in mouth while eating Cadbury Dairy Milk Silk worth Rs 65/-. The Bar Code no. of this Cadbury is 901233021829. One more code is written above Mfg date of 07/16 is H60718.

I contacted on the helpline of Cadbury immediately on the same date but nobody contacted on this matter till 23.11.2016. This seems that they are taking this matter lightly. On 24.11.2016 in the evening one staff of Cadbury Mr Prashant contacted me & asked for U Clip for cheking but since I was not available in the office I didn't handover the u clip...
Complaint comments  Read comments [1]Complaint category Food

Mondelez India Foods / Cadbury India — Providing refrigerator for storing chocolates

 Piyusha Gugale on Nov 24, 2016
Hello mam/sir,
I am the owner of the retail shop loacted in pimpri chinchwad area, in pune, we keep all cadbury's choclates, like dairy milk, bornville, 5 star etc, and these products are been supplied by one of the wholesale firm, as the choclate storing refrigerator which was provided by the cadbury itself is not working, so we had requested to give the another refrigerator, but the wholesale firm is not responding to the complaint, thus we are unable to keep the choclates and the sale of the product has been reduced, thus requuesting you to please look into this issue of providing the...
Complaint comments  Read comments Complaint category Refrigerators

Mondelez India Foods / Cadbury India — Fungus on cadbury dairy milk

 Sparkezstyle on Nov 23, 2016
I bought your product (Cadbury diary milk), a few of them from my local super market for a little children party at home and before the party started i thought to a have one of the chocolate and found a lot if fungus on it and it was kind of powdery and i ate one of the chocolets accidentally, so i thought is this the only chocolate which has fungus on it or all of them, then i found all of them had fungus on it. I checked for the expiry date it was packed in may 2016 and it was written best before 12 months.

I hope it doesn't lead to any kind of illness....
Complaint comments  Read comments Complaint category Food

Mondelez India Foods / Cadbury India — Cadbury dairy milk crackle damaged chocolate with fungus and insects

 Amishadey on Nov 18, 2016
Some days before my father had bought a dairy milk crakle from the shop and when i went to have a bite of it it was completely full of insects n fungus. The retail counter also does not accept the complaint or chocolate. I just wanr to inform that how a renowned company can do this type of activity which is very dangerous... If a child would have eaten that chocolare then he or she wouuld be ill
So i want a positive response from ur company as soon as possible....
Complaint comments  Read comments [2]Complaint category Food

Mondelez India Foods / Cadbury India — Cadbury celebrations with fungi

 Imjk13 on Nov 13, 2016
Hi I got a cadbury celebrations pack and the chocolates are spoilt with fungus.The code is F61013A.It was packed on 13/10/2016 and best before 05/17.butI have opened 2 products & they are already spoilt.dairy milk and five star have fungus.this is pathetic as this may result in serious harm to one'health.I am escalating this complaint to food ombudsman....
Complaint comments  Read comments Complaint category Food

Mondelez India Foods / Cadbury India — Cadbury dairy milk

 Pradip Gaikwad on Nov 12, 2016
Dear sir / madam,

Yesterday, we have bought cadboury dairy milk few minuts back and we have found it totally perrish condition, infected with fungus. For your reference we have enclosed photographs of the same for your ready reference.

I request you to kindly revert on the issue immediatly. If no action is taken, we will take up the issue with the concern fda / fassai authorities on very next working day (I. E. On tuesday).

If you need to verify your product then it is being preserved by me in intact form. Also the product is well with in the expiry...
Complaint comments  Read comments Complaint category Food

Mondelez India Foods / Cadbury India — Irresponsible suppliers [Resolved]

 vikas21694 on Nov 2, 2016
I am an retailer of of cadbury product. I regularly achieve the target of rs 30-35000. I would like to inform you that from last 20 days. I am not getting any stock of cadbury. Now just because of your irresponsible agency mine whole diwali has been ruined so i need an immediate action on this you do not know how much loss i gained.
Mukesh agarwal, bapa sitaram general store,
9322432952...
Complaint comments  Read comments Complaint category Products & Services

Mondelez India Foods / Cadbury India — Fungus in chocolates [Resolved]

 harshal25mane on Oct 19, 2016
Hi team,

I have purchased cadbury celebration on 23rd august 2016. Celebration chocolate manufactured in april 2016, when i have opened on the 23rd august 2016. I have seen white fungus like dots in 2 dairy milk chocolates over making it inedible almost 4 months before expiry date. I have also seen that among bunch of chocolates, one small dairy milk chocolate manufactured on february 2016 which was quite surprising.

I have registered complaints in email on mondelez india customer care email id on 24 aug 2016, till date i have not received any further update on the...
Complaint comments  Read comments [2]Complaint category Food

Mondelez India Foods / Cadbury India — Payment Related

 Neeraj Narwariya on Oct 16, 2016
I Balram Singh S/O Hajari Singh workint at Mondelez in Malanpur Distt-Bhind (M.P.) by Viva Concrete & Technologies PVT. LTD. New Delhi.
Mera Payment jo ki Viva Company par 2, 77, 000 Rs hai wo Viva Company wale 5 month se kal aur parso kr ke taal rhe hai aur mere ghar khane k liye rasan nhi aur na hi mere bachhe padne ja pae hai is saal aur maine pichhle 3 month se company me kaam krna band kar diya hai aur mere parivaar ko do waqt ka khana bhi naseeb nhi ho rha hai. VIVA Concrete Ke malik mera phone recive nhi karte hai aur kahte hai mai paisa nhi dunga Jo kr sakte ho kar lena.
Complaint comments  Read comments Complaint category Employees

Mondelez India Foods / Cadbury India — Less quantity and missing items. Reg. [Resolved]

 Dhanasekaran C L on Oct 14, 2016
Sir

I wish to submit my complaint cadburys dairy milk which i bought in
Chennai.

I bought cadburys dairy milk chocolate box (code t60719 pkd 19/07/2016 from

P. d. pandian stores, chennai -1 (bill no. 523 time 15:14:28 dt.12.10.2016 for

Bill amount of rs.330/-.in wrapper it was printed that it contains 72 pcs

And 3 pieces value of rs. 15/- each free. but when i opened the box

It has less quantity than you mentioned and also 3 pieces of rs.15/- not found.

When i contacted stores which i...
Complaint comments  Read comments [1]Complaint category Products & Services

Mondelez India Foods / Cadbury India — Dairy milk silk chocklate. [Resolved]

 Jatin Yadav on Oct 12, 2016
I bought a dairy milk silk chocklete its smelling and very bed in taste
I tried it to eat but i felt some type of oil contain in it
Mfd of chocklete is 03/16
Expiry date is after 12 months
Price of chocklete is 160
Weight 150 gm
When i tried to it this i vomit
This is very very very bed in taste
I wanna justice
Help me in this case ......
Complaint comments  Read comments [1]Complaint category Food

Mondelez India Foods / Cadbury India — Fungus [Resolved]

 Avani Parikh on Oct 7, 2016
Hi,

My cadbury is 3 month old of a manufacture.

I bought it today, and it has got fungus.

I am very disappointed with the chocolates. I bought few of them for my colleagues and i had to face an embarrassment at it because they all had to check the packs if theirs was alright.

This is pathetic. Had i not seen it, i would sure as hell be sick.

What is wrong with your production?...
Complaint comments  Read comments [1]Complaint category Food

Mondelez India Foods / Cadbury India — Pathetic product and pathetic employees [Resolved]

 agarwal6 on Oct 7, 2016
I purchased a dairy milk silk 150 gm pack with batch no i60317 a3 and manufacturing date is 03/2016 and i purchased it from ghaziabad, up - 201002. this chocolate bar was really foul in taste and smelly. i sent an email to customer support of cadbury's on suggestions@mdlzindia.com, consumer. service. cell@mdlz.com, vijay. madali@cadbury.com, parveen. vasaigara@csplc.com, consumer. services. cell@cadburyindia.com on 18th sept 2016. first of all i want to write here about the quick reply from an official within 2 days time who committed he would meet me that day however till now i have not received...
Complaint comments  Read comments Complaint category Food

Mondelez India Foods / Cadbury India — Complaint for inedible Cadbury dairy Milk Chocolate [Resolved]

 KirtanaR on Oct 6, 2016
Inedible Cadbury Dairy Milk Chocolate:
Code: D86410 A3
Pkd. : 04/16
Purchasing Date: 16/08/16
I bought Cadbury Dairy Milk Chocolate worth Rs.10 on 16/08/16 from a shop in my locality by checking for its expiry which is due 04/17 and it turned out to be an inedible one. This may have harmed if it had been purchased and consumed by a toddler or a blind person. Please consider this as heinous and consider my complaint as soon as possible....
Complaint comments  Read comments Complaint category Food

Mondelez India Foods / Cadbury India — Poor quality & might be duplication [Resolved]

 parthikarthi on Oct 6, 2016
On 05.10.2016 we purchased three diary milk chocolates at a small shop on Chennai which is situated near to the guindy Railway station (300 meters away from le royal meridian hotel) Tamil Nadu.This affects the brand image & its customer health. Please avoid this kind of instance in future to nurture the market and to compete with your competitors.

If we didn't see any progress on this we will take up the whole issue to next level....
Complaint comments  Read comments [1]Complaint category Health & Beauty

Mondelez India Foods / Cadbury India — Smelly and powdered silk chocolate [Resolved]

 divnain on Oct 6, 2016
As i have already complained you about the three chocolates that i have purchased were smelly oily nd powdered. I had even complainted on ur customer no. Bt no no response seen.
Divnainkaur
Divnainkaur21@gmail.com
9464773063
Purchased on17.8.16 from patiala
Code-i60316c3-pkd-3/16 8901223022031
Code-i51223c3-pkd-12/15
Code-i60316c3-pkd-3/16 8901233022031...
Complaint comments  Read comments Complaint category Food

Mondelez India Foods / Cadbury India — Cadbury dairy milk silk chocolate [Resolved]

 Seemshine on Sep 27, 2016
I have purchased a cadbury dairy milk silk chocolate of 150/- rs. Batch code - 160208b, nd pkd date is 2/16 and it says best before 12 months from the date of packaging. While now its still 27th september. And when i opened the chocolate, the inside white wraper cover having the name written "silk" all over was completely oily oily stinking foul smell full greasy, i assumed it that it might be only on the wraper, but later i found the same on the golden packing cover too. And even on the chocolate too. Its smelling so bad foul smell full oily oily greasy smell nd such a bad taste, feeling nausea....
Complaint comments  Read comments [1]Complaint category Food

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