[Resolved] Mondelez India Foods / Cadbury India — Found oily substance on dairy milk silk | |||
Today and yesterday i bought two dairy milk silk and i opened the wraper then i found the paper wraper was already soaked in oil and when i saw the chocolate that was covered in oil like sticky substance. It happened in both chocolate. And its really very disappointing I wasted 130rs for two choclates I hope you will reply asap and solve this issue and also take some action to refund my money Was this information helpful? | |||
Complaint marked as Resolved
Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint. Verified Support May 02, 2016 Mondelez India Foods / Cadbury India Customer Care's response Dear Monika,
Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavors to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write in to consumer.service.[protected]@mdlz.com, with your purchase and contact details.
Thank you,
Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
| |||
 1 Comment | |||
Comments
I buyed a total of 3 chocolates of worth rs 80 each..and among that one of them's rapper was soaked in oil when I opened it, it was really awful and bitter in taste, it was a waste of money thou didn't expected this from Carbury
![]()
Reply
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
55%
Complaints
1679
Pending
186
Resolved
848
Mondelez House, Unit No. 2001, 20th Floor, Tower-3 (Wing C), Indiabulls Finance Centre, Parel, Mumbai, Maharashtra, India - 400013