[Resolved]  Mondelez India Foods / Cadbury India — Poor quality / Altered chocolate taste

Address:400703

I had been a part of Cadbury chocolates since my childhood.
Today i bought a Dairy milk silk but when i open the pack i saw a slimy layer of white coating which was unpleasant. When i tasted the chocolate it had a very minor taste of chocolate but more of a condensed milk. it was giving a little bit of foul smell. The item was packed properly. I am totally not satisfied with the product.
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Sep 26, 2016
Complaint marked as Resolved 
Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
Verified Support
Aug 26, 2016
Mondelez India Foods / Cadbury India Customer Care's response
Dear Ashutosh,

Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavors to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write in to consumer.service.[protected]@mdlz.com, with your contact and purchase details.

Thank you,
Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
Complaint comments 

Comments

I got Cadbury celebrations on Raksha Bandhan (19/08/16) when I opened, the chocolates inside the packet it was full of fungus (white patches) and the chocolates were dried out and powdery.
Code - F6o429A Pkd 29/04/16 & BEST BEFORE 11/16
For more please check the link below
https://www.youtube.com/watch?v=kvwnQLHG1Kw

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