[Resolved]  Mondelez India Foods / Cadbury India — Rotten Choclate inside package

Address:500032

I purchased a pack of Dairy Milk today and i was shocked to see the chocolate in such a rotten state with fungus all over it, immediately i flipped the cover to check for expiry date and it was 06/16 and this item is said to expire in 12 months which means even before its expiry date its dead out of its bounds. Is this what cadbury owes to its customers ?? I want a strict scrutiny done on these kind o[censored]nhygienic cases, Hoping for a rightful investigation on this by Cadbury Dairy Milk before i can escalate this any further
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Jan 8, 2017
Complaint marked as Resolved 
Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
Verified Support
Dec 07, 2016
Mondelez India Foods / Cadbury India Customer Care's response
Dear Sunny,

Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavors to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. As already informed, please write in to consumer.service.[protected]@mdlz.com, with your purchase and contact details to enable us to address your concerns.

Thank you,
Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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Comments

WHat would be the further procedings on this, when would i get a response on the lab tests

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