[Resolved]  Mondelez India Foods / Cadbury India — Worm in my cadbury temptations

Address:Kolkata, West Bengal, 700029
Website:www.consumercomplaints.in

I would like to bring to your notice that a Cadbury Temptations Rum Raisin Chocolate bar manufactured by your company with the Code T50810 and manufacturing date of 08/15 was opened by my sister along with my family; my father and mother ate a few pieces also. When the bar was passed to me, I discovered the surface of the chocolate to be weird and unusual, which raised suspicion. To our utter horror, we soon saw a worm crawling on it. It was a terrifying experience; especially for people like my sister and I who have grown up eating chocolate bars from Cadbury. I don't think we will be able to do that anymore.

I would like you to note that the aforementioned chocolate bar is said to be best before 9 months from manufacture; so if your 'best' chocolate bars come along worms even when they are within the safe period, it is very concerning; not only for you but for your loyal consumers as well.

I would be highly obliged if you would look into the matter and do the needful; to ensure that the concerned matter does not come into the attention of others and mortifes them equally. I look forward to your quick response and cooperation.
Thanking you

Yours faithfully,
Shahana Bhattacharya
Email : [protected]@gmail.com
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Complaint marked as Resolved 
Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
Verified Support
Mar 31, 2016
Mondelez India Foods / Cadbury India Customer Care's response
Dear Shahana, Thank you for contacting us. Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To address your concern, our Consumer Cell will be contacting you . Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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