[Resolved] Mondelez India Foods / Cadbury India — Worm in my cadbury temptations | |||||
I would like to bring to your notice that a Cadbury Temptations Rum Raisin Chocolate bar manufactured by your company with the Code T50810 and manufacturing date of 08/15 was opened by my sister along with my family; my father and mother ate a few pieces also. When the bar was passed to me, I discovered the surface of the chocolate to be weird and unusual, which raised suspicion. To our utter horror, we soon saw a worm crawling on it. It was a terrifying experience; especially for people like my sister and I who have grown up eating chocolate bars from Cadbury. I don't think we will be able to do that anymore. I would like you to note that the aforementioned chocolate bar is said to be best before 9 months from manufacture; so if your 'best' chocolate bars come along worms even when they are within the safe period, it is very concerning; not only for you but for your loyal consumers as well. I would be highly obliged if you would look into the matter and do the needful; to ensure that the concerned matter does not come into the attention of others and mortifes them equally. I look forward to your quick response and cooperation. Thanking you Yours faithfully, Shahana Bhattacharya Email : [protected]@gmail.com Was this information helpful? | |||||
Complaint marked as Resolved
Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint. Verified Support Mar 31, 2016 Mondelez India Foods / Cadbury India Customer Care's response Dear Shahana,
Thank you for contacting us. Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To address your concern, our Consumer Cell will be contacting you .
Thank you,
Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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Mondelez House, Unit No. 2001, 20th Floor, Tower-3 (Wing C), Indiabulls Finance Centre, Parel, Mumbai, Maharashtra, India - 400013
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