[Resolved] Mondelez India Foods / Cadbury India — Worth of cadbury's products | |||||
I had received a mail two weeks ago with reference to my complaint of a spoilt Cadbury Glow stating that your Sales Officer would come to collect the product for examination. I am sorry to say that even after 10 days of sending the details you required, no Sales Officer has visited to collect the very expensive product worth Rs.650. At this rate, I am truly beginning to question the worth of Cadbury's products. I am also very dissapointed at the lack of response when I try to contact your Customer Care Service. This is certainly not what is expected from a company such as yours. One would expect you to hold all your customers in high regard so this is extremely disheartening. I expect this problem to be resolved immediately or I would be forced to take up serious action. An extremely disappointed customer of Cadbury, Pooja Bafna Ref #1308801 Was this information helpful? | |||||
Jul 1, 2016 Complaint marked as Resolved Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint. Verified Support May 31, 2016 Mondelez India Foods / Cadbury India Customer Care's response Dear Pooja,
In this connection, we refer to your discussions with our Sales officer and confirm that he is meeting you today (31/5). Assuring you of our best services.
Thank you,
Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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