Money Mantra — Appl. no 33583582: Extra PF and ROI

Address:

New Delhi, Delhi

I am Chinmayee Tyagi from Faridabad. Last month I had applied for a Personal Ln from HDFC (Rajouri, New Delhi, I suppose) thru Money Mantra agent Anjali (contact no. [protected]). All our discussions were thru phone only, a demerit on my part. I agreed for the PL with the following conditions: Amount approved: 675000 rs ROI: 14.8% Processing Fees (PF): 1% of the principal No insurance fees Foreclosure after 12 months: 4% of the remaining principal Anjali sent an agent for signing the docs and collecting cheques. The agent was in drunk state and not in a state to answer my queries when I asked him where are the aforementioned conditions written. Then I called up Anjali for the details and she said "Don't worry Maam. I have discussed the above details with the bank and you will get the PL subject to above conditions." Believing her I signed all the docs. Upon disbursal, I was dumbed to see the huge deductions. Not even a single person, neither from HDFC nor from Money Mantra, called me up before disbursal to confirm me the deductions/charges applied. I had to run from pillar to post to get the details. I called up the HDFC bank customer care to know the details: Amount credited to my account: 649141 rs ROI: 14.9% PF: 2.5% Insurance {this has been refunded back}: 5499 rs Upon registering a complaint at HDFC, Anjali called me up and said that after 2 EMI she will reduce the ROI to 14.5% and will be paying half of the fees amount charged, i.e., 9619 rs [ Rs. 19, 238.00 (PF amount - Rs. 16, 875 @ 2.50% of Rs. 6, 75, 000/- plus service tax - Rs. Rs. 2363/- @ 14% on PF amount)], but after 15 days. She mailed me stating this. Now, Money Mantra is not agreeing to pay the said amount as discussed with Anjali and is denying the fact that none from them had said to refund the half of the amount as discussed with Anjali. I want the extra 1.5% charged by the bank towards PF back to my account. Let Money Mantra or bank refund the money. Money Mantra is a fraud, harassing people by sending drunkards to home for documents collection and not keeping the terms and conditions. I will be paying the EMI next month on 4th Aug for the amount which I have not got. Surendra Bhateja (HDFC): [protected] Vivek: MD Money Mantra: [protected] Anjali: [protected] (Agent