Monginis Cake — Rude behaviour of salesman

Address:	400708
Website:	Monginis.com

I purchased three pastry for my mom dad 24th anniversary.I told the salesman to write 24 on pastry, he refused to write and said we only write this on cakes.what rude behavior was it? What policy does monginis follow?.About the pastry which I bought was awful not at all fresh and was so hard .Despite of asking him whether the cake is fresh, it tasted pathetic.