[Resolved]  Mother Dairy — Overcharging by retailer for mother dairy milk

Address:

Mumbai City, Maharashtra, 400089

On 1st may 2016 at about 2:30 pm, i went to chaitanya general store, near amrapali girls hostel, tilaknagar, mumbai - 400089, to purchase milk.

The retailer gave me a packet of mother dairy milk (Which was not even stored in the refrigerator but was kept outside in the sweltering mumbai heat) but since the packet was not warm i did not raise a complaint.

The mrp was inr 19 but the retailer asked me for inr 20 and gave some excuse. I accepted it since i was in a hurry and started going back but midway i felt that i was being cheated so i went back to ask him why he was overcharging.

He gave no explanations and said that if i wasn't happy i could have my money back and showed no concern even when i told him that i was being compelled to lodge a complaint in the consumer forum and with the company. He even went to the extent of saying that at the inr 19 mrp he was not making any money on the sale. Finally, i decided to take my money back and returned the packet and bought a packet of a competitor from another shop for inr 20.

The point is that it is not the re 1 that matters but a question of retailers overcharging customers.

Request you to please look into it and take action against such retailers who are destroying the image of your brand and helping sales transfer to that of your competitor.

Thanks.