[Resolved]  Tvs Motor Company — Mental Torture

Address:

Pune, Maharashtra

--- Forwarded Message -----
From: Pooja <[protected]@yahoo.co.in>
To: "kn.[protected]@tvsmotor.co.in" <kn.[protected]@tvsmotor.co.in>
Sent: Thursday, 11 July 2013 9:27 AM
Subject: Mentally torture by TVS Recovery


Hi Sir,

Very Good Morning to you!

This is to bring to your notice, how I am being treated by one of your authorised dealer and finance team to recover the loan amount. I am a very small person in front of you but would like to share what I have gone through.

I am from pune Pooja I took TVS scooty pept MH 12 3697 from TVS century wakdewadi branch Pune on april 2011. I did pay the EMI's on regular basis and due to unfortunate reason by husband met with an accident and we have gone through huge financial loss.

However, i did approach myself in month of March 2013 to the finance team to pay my dues. I did provide my number to contact me. However it was surprising for me to see a horrifying guy knocking my door on monday night at 9.30om called Nandu, who started shouting at my door and stated i will call police to arrest me if i dont pay the amount or take away the bike without letting me know.

I called police as i was all alone at my place and was scared the way he was speaking and threatening me. However i went down to check by bike he again came with another recovery guy called Shrikant and Nandu standing in my society he assured me that this is his area and he can ensure i can be thrown out of my flat in 1 week and ensure I paying every month 10000.

Although i spoke to Shrikant we also discussed that i can pay 5000 considering my current situation close the account. He ensured he will talk to his manager Manoj Yadav and get back to me.. He never got back to me, instead i called him back on tuesday to confirm did he discussed with his manager he said he will check and call back.

But the surprising part was today I was about to go to my office and i found that the bike was not in my society. I would like to understand that the agents who visited they did not share their identity nor gave me a formal notice that they would taking my bike as i have denied to pay the dues. And inspite of communicating that I will be paying the amount, they took away the bike.

As per law if i have agreed that I would pay and confirmed that they can contact me on what basis they have taken my bike. Unfortunately i had to address this to you directly because the toll free number never helped me and inspite of asking serveral time the finance higher authorities email address to shrikant it was never given.

I have also attached my medical certificate if you can go through it. I am thankful that you have shared your email address where people can reach you and hope I do get some support from you.

Would love to discuss with someone who would understand my situation and request.

Thanking you.

Regards,
Pooja